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O2 outage compensation after UK Oct problems

Yesterday O2 had been hit with a massive outage that hit millions of UK phone users, which some of these people might remember a similar O2 outage a few months ago, and these latest problems might be the final straw for some users. Reports from O2 explain the UK October 12 outage is over, although this hasn’t stopped a few people leaving comments on technology blogs explaining they’re having network issues still in different parts of the UK.

There is now an investigation taking place into why this latest O2 outage took place, and when Sky News questioned O2 about any compensation they quickly replied that their first priority is to look for the cause of these problems.

It is interesting to hear that a few people are still seeing the O2 outage and have no service, especially considering O2 said certain areas in the UK had problems still late yesterday but the service is now “fully restored“. This isn’t something every user would agree on, but our tests show the service is working just fine although we’d love to hear from PR readers about their experiences yesterday, and if all is fixed today.

Is O2 UK still down for you, or are you back up and running? We personally own three O2 mobile phones in our office and none of them experienced problems yesterday, which is strange considering these problems hit the headlines, and were acknowledged by O2, so we’d love to know if yesterdays outage hit you as well and if all is better now?

At the time of writing we only know that the O2 outage started on Friday after one of the network nodes failed at lunchtime, although we’ll update you when O2 deliver a full report into the problems and also any compensation that might be offered. Some people have stated to PR that they are seriously considering a move to another network after the recent issues at O2, do you find this a little extreme or justified? Are you looking for some sort of compensation?

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