It would be nice if we could write some positive news on the HTC Rezound for once, but unfortunately it appears that Verizon is stopping us from doing that. It’s now August 1st and there is still no official Ice Cream Sandwich update in sight, despite initial promises that it would be coming.
It was almost a month ago when we last wrote about the Rezound’s update plight, informing you that HTC Support had seemingly confirmed that the official update to ICS for the Rezound would be out before the end of July. Skip forward to today and there is no indication from Verizon or HTC support that their previous comment had been with merit.
As you can imagine, it is a very frustrating experience for Rezound owners who were originally promised a swift update by HTC and Verizon when they purchased their device back in November 2011. Without being too harsh, it does seem clear that Verizon and HTC have broken that all important trust barrier with their paying customers.
Some customers will now feel that they are at a dead end, locked into a two year agreement and only staying on Verizon purely because of signal reception purposes. The carrier has made no attempt to reassure customers that the Rezound update is still coming, leaving the masses having to deal with rumor after rumor to no avail. How hard would it be to send out a simple Tweet stating that the update is coming we wonder?
We asked you in our previous article who you thought the blame should be placed with. Having read through the feedback you gave us, it’s clear that a lot of you are now pointing the finger at Verizon and not HTC. Are you a Rezound owner who also feels like it’s a dead end situation with no update in sight? Give us your thoughts on the ongoing saga.