1st Gen iPod Nano Recall 2011: Free replacement details and FAQ

By Alan Ng - Nov 14, 2011

If you happen to still own a first generation iPod Nano and have experienced overheating problems in the past, we have some very good news for you. Apple has just announced that they are opening up a free replacement program, allowing affected consumers to swap their faulty device for a brand new one.

Although not labeled as a recall by the company, Apple has clearly admitted on their website that certain 1st-gen iPod Nanos are prone to overheating in ‘rare’ cases as they call it. If you have a iPod Nano bought between September 2005 and December 2006, then you are eligible for this offer and you can proceed to fill out Apple’s replacement form so that the company can send you a box to pick up your device.

For a device that is six years old, this is pretty good going from Apple. One aspect of this recall though that a lot of consumers are asking about is whether or not Apple will be sending you a brand new 6th gen iPod Nano as a replacement. We can tell you that although it’s not officially confirmed 100%, it is highly unlikely that Apple will be sending brand new 6th-gen Nanos to consumers for free just like that. Instead Apple probably either sending out refurbished 1st-gen iPod Nanos, or just replacing the battery in your current model and sending that back to you within six weeks.

As noted by Apple is that consumers who have a personal engraving on their 1st-gen iPod Nano will not receive a customized iPod Nano back from the company, so take that into account if you paid a lot of money for it. If you meet all the criteria, you can get started on the official form here by giving Apple your serial number first.

What are your thoughts on the replacement program, it’s pleasantly surprising news – wouldn’t you agree? Let us know if you have any questions regarding your replacement.

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  • AwesomeHarpster

    for all those wondering…i sent my 1st gen in about 4 weeks ago and just received an 8gb 6th gen in the mail today! brand new! and the one i sent in was only 1gig!…it’s a great deal if you can dig up any old ipod nano’s…

  • Paulhodder

    whats the adress …pls

  • Paulhodder

    whats the adress …pls

  • Msirving06

    Is Apple going to replace these with a new one.  I am afraid to send mine back.  I may get one that is scratched or in  bad condition.

  • nano

    I’m trying to do this replacement for my nano but my serial number comes up as invalid on the apple support website and I called them and the guy was very unhelpful. I’m planning to call again and be much tougher about it this time

  • PleasedAsPunch

    Thanks for the article!  I was able to find my old 1st gen Nano, which stopped working a few years ago.  I just submitted the form, and Apple is going to send me a box to return.  The response is that they send me a replacement ipod.  Not sure which generation, nor do I really care as long as it works. 

  • JohnnyAppleSeed

    Apple all ready has the serial numbers and e-mail addresses of the iPod nano when consumers sign in to use itunes.  Apple should send e-mails to the consumers that have the serial numbers for recall and have the consumer take it to Apple store for the exchange nano for nano not the 6-8 weeks for repair and mailing. I paid 190.00 back in 2005 give the consumer like for like exchange at the Apple store.