Beko fridge freezer recall: Unanswered calls

By Gary Johnson - Jul 6, 2011

Yesterday we gave you the worrying news that certain Beko Fridge Freezers where faulty, and may catch fire. The news followed a spate of fires dealt with by the London Fire Brigade which led to some injuries and maybe a tragic death. Now we have some more news regarding the Beko fridge freezer recall and unanswered calls by the company involved.

Since the story first broke yesterday thousands of worried customers have been trying to contact Beko about the problem. But according to Alistair Potter of the Metro hundreds of customers have not been able to get through.

Customers were promised to be able to book an engineer visit for the problem to be rectified, but many have not been successful in trying. One Metro reader said he tried to contact Beko on two different numbers and an email address, but has not managed to speak to anyone about the problem. This has left him increasingly concerned, as he has his family and children to think about.

The problem concerns around 500,000 faulty units where water can leak into the defrost timer switch in the fridge freezer. This can then result in an electrical fire and with some of the materials of the unit will be highly toxic.

It is obvious that the company has been overwhelmed with the amount of people trying to ring the helpline, and the company’s website struggled at times yesterday. Many of our readers have been trying to get through since first thing yesterday without any luck.

People have said they were going to switch the appliance off before going to work, and one person was due to go on holiday and was wondering what to do. A spokesperson for the company has said it had tripled staff in the last 24 hours to try and deal with all the enquires. They were also going to keep the call centers open between 7am and 11pm during the week, and have extra hours at the weekend.

There have been customers who don’t have an affected model ringing the helpline though taking up valuable time. The company has also said it has already repaired 11,000 units and contacted 90,000 customers about the problem.

Beko have reassured customers they can expect to have an appointment within a few days, and it only takes around 30 minutes to remedy the problem. The dedicated Beko helpline is 0800 0094837, and if you purchased your Beko fridge freezer via Comet you can ring the retailer direct on 0800 7837892 for an appointment.

Have you managed to book an appointment for your Beko appliance yet?

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Also See: Beko fridge freezer problems began in 2007 as reports of fires spread