Q&A for PlayStation Network (PSN) down In 2011

By Jamie Pert - Apr 27, 2011

The PlayStation Network outage has left PS3 gamers asking more questions than Sony has been able to answer, however whilst trawling around the official PlayStation website we came across a very useful list of frequently asked questions and answers.

Sony confirm lots that we already know, they say that it went down on April 20 due to an external intrusion which affected the PlayStation Network and Qriocity services, however they keep quiet about why Sony was not prepared for a compromise of its network and also do not say whether “Anonymous” carried out the attack.

Sony go on to confirm that an external recognized security firm are running a full investigation to unravel exactly what occurred between April 17 and April 19, 2011. Once Sony are happy that all security concerns have been addressed and are sure that the PSN can be turned back on safely they will, but no time indication has been given.

You can check out all of the questions and answers for yourself via this link, one question (11) asks whether Sony will compensate its loyal customers, Sony say that they are “reviewing options” and will tell us once the PSN and Qriocity services are back online.

If you are worried about your identity theft and/or credit card fraud you should read questions 14 and 15 very closely. Are there still any other questions which you want answered?

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Also See: New PS4 feature adds PPV service for live sports events

  • Tomwolfpack

    god, sony should let us have new e-mail accounts with new user names, after what i read on the web and sonys own comments, i could possibly go online and meet myself in an online match or worse, never should have bought from their store with my credit card……

  • ryan

    when wil it be back online????

    • james

      apprently tomorrow according to most sources i have read

  • lee


  • chickenstree

    so when do we get to play cod

    • Ganeraddict12

      as soon as PSN gets back up! Hurry up Sony!