Verizon Wireless: $90 Million in Refunds – Are you satisfied?

By Alan Ng - Oct 4, 2010

We have some very important news for Verizon customers now, as it has just been confirmed that the US carrier are to repay around $90 million in refunds to customers for overcharging users.

As reported from BGR, the refund will start next month and according to Verizon themselves, they have wrongly charged 15 million users for internet access.

What this means to you, is that you are in for a $2-6 refund on your next bill, it could be even more depending on your circumstances. Here is a portion of Verizon’s lengthy statement:

”In October and November, we are notifying about 15 million customers, through their regular bill messages, that we are applying credits to their accounts due to mistaken past data charges. We will mail former customers refund checks. In most cases, these credits are in the $2 to $6 range; some will receive larger credits or refunds. ”

The news comes after the FCC filed complaints against Verizon due to overcharging, and it looks as if the carrier are now taking firm action on it. Just to clarify, Verizon owners won’t have to do anything other than wait for the refund to hit your bill next month.

What are your thoughts on this? Were you previously suspicious on higher-than normal data bills? Are you satisifed with this outcome or not?

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Also See: Verizon Wireless outage, down in New York

  • Cathy

    Personally I feel all cell companies and banks are a necessary evil. However on Verizon's behalf, I have been a customer for several years, even when I worked for a different cell company. My personal experience is that the coverage and customer service can't be beat.
    They even called me at 8 o'clock at night to inform me of a $260 texting charge on one of the phones on my account. Grandkids, gotta love em. They backdated a change in my plan, added a ten dollar a month unlimited texting and took off the $260. At 5,000 texts a month the ten is well worth it. They explained there is a once a year "oops" adjustment they can give to well established customers. Yeah they are all bad in their way, but I think that Verizon is the best of the bad, personal experience.

  • JIM


    • Does this overcharging of services constitute a breach of contract with Verizon and allow individuals to get out of their contract with them?