New Apple TV: Release Date Delayed? – Shipping Refunds Begin

We have some important news for all those of you who have ordered a new Apple TV, as it has been confirmed that Apple has already started issuing refunds to customers who paid for express shipping.

According to this report from Apple Insider, Apple has stated that they may not be able to meet previous shipping dates, and has now issued a shipping refund for all customers who pre-ordered early.

What they failed to mention in the email though, is a reason for the delayed shipments. Here is a portion of the email which Apple is sending out to customers at the moment:

“Our records indicate that when you placed your order you paid for upgraded shipping. Due to a delay, we may have not been able to meet our delivery commitment.”

If this applies to you, you should now contact your bank for when the refund will be reapplied to your bank account. There is still confusion in the air though, on whether all new Apple TV orders have been delayed or not.

What are your thoughts on this? Did you get the email from Apple?


  • Amanda

    I pre-ordered one and they didn't charge anything. Said it would charge when it shipped, not before. So I don't know who they're issuing refunds to, but they didn't take anything from me to refund in the first place.

  • Stephan

    No emails here either…preordered mine on the second day of the month…in the USA

  • Hmm I live in canada and preordered the new one I never got that email. I haven’t heard anything from them since I preordered it, I wonder what’s going on


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