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Droid X Screen Flicker Problem: Verizon Exchanging Devices

Last week the Motorola Droid X finally became available from Verizon Wireless, on the whole things went smoothly, however a small percentage of customers received devices with a screen flickering problem.

If you are one of these affected customers we have some good news for you, both Verizon and Motorola are on the case, if you head down to your local Verizon store they should swap out faulty units without two many questions asked.

Obviously Verizon are obliged to do this within 30 days of your contract, however it is good to hear that Verizon are more than happy to help out troubled customers.

We would like to hear of your experiences, therefore let us know if you swapped out your fauly Droid X at your local Verizon store, if so was it hassle free? Are you happy with Verizon’s customer support?

Source: IntoMobile


  • kachal

    I got a defective phone, and have to wait a week before another is shipped as the phone is not in stock. Verizon would not extend the 30 day worry free period so I can use the phone. How can it be “30 day” worry free if I can only use the phone for only a few days.

  • Mike

    I bought a defective phone from but local verizon stores would not do any exchange because I did not buy it directly from them. I had to ship the phone back to Letstalk, and wait for another week. I'm not upset or anything, just can't wait to put my hands on the new phone!!

  • Yes, I too have been a hit with the screen flicker. Verizon as of today 07-23-10 Customer
    support was not aware of this problem (interesting) Tech support from Verizon, thought
    there might be an issue (guess they don't read their tech manuals)
    Every Motorola product I have ever bought has failed.
    On the up side, Verizon Store was happy to have a new one sent, should receive a new
    phone within 24 hours. I just wish Verizon employees would read their service releases.
    I know more about the phone then 99 % of their staff

  • Tracey

    On the day of the Droid X release, I received a faulty unit with the screen flickering issue. It was taken back the very next day by the same Verizon store I received it from, but due to it being sold out every where, I had to wait another week before a new one could be mailed to me. Verizon did take care of this though, and they were very kind. I still haven't had a chance to activate the new phone yet, but upon charging the unit, the screen looked good and I can't wait! I thought of returning, as this also held up the rebate process, it hit my bill already, and I didn't even have a phone yet, but it wasn't Verizon's fault, they have always been great to me, and I truly wanted this phone and I'm sure I will now love it.


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