Facebook’s Satisfaction Levels: ‘Abysmal’ According To Survey

By Jamie Pert - Jul 21, 2010

Even though Facebook was announced as Google’s top visited website a few months back, a recent survey by the American Customer Satisfaction Index (ACSI) has shown that Facebook being the popular social networking website it is, is not always the most satisfying.

The ACSI have never rated social media websites before this, but the list included Facebook, Wikipedia and MySpace within the 30 online companies that was put into the survey.

Facebook was the most notable flop in the list, only receiving a rating of 64 out of 100.You might be thinking ‘that’s not too bad infact,’ but if I was to tell you that a website that contains electronic tax forms that get sent off to the IRS after filling out scored better, it kind of makes you think.

Wikipedia was the winner of the social media category with a customer satisfaction rating of 77, and YouTube came second with 73.

Reasons are not known for the poor rating, as it was not expected due to the high volume of customers it attracts. One can only suggest that it comes with all the privacy issues, constant changing of the layout, advertisements and viruses that bug a large percentage of the user base.

Twitter was not rated as many users access the website via third party applications, and not through direct connection to the Twitter.com website.

Are you satisfied with Facebook?

Source: Computer World

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