DirecTV Glitch: Official Response

By Peter Chubb - Jun 8, 2010

In an earlier report, Alan Ng learned that DirecTV users were having problems with the remote control for their set-top box. Users have had to put up with being stuck on one channel with no idea what was going on. We now have an update for you on this glitch.

Darren Murph from Engadget picked up on the fact that DirecTV customers had to go thorough a reboot, those who have been affected by this problem have received emails form the company explaining the situation. This is no consolation to those who had to hit the reset button and lose all of those recorded programs.

The email started off by saying sorry for the issue and said that it was brought on by them trying to improve the service. They explained the obvious of resetting the box, which as we know can take up to 15 minutes to do.

The one thing that we do know, you will still have to pay your full bill this month, so they cannot be that sorry. Did your box lock up? Did you have to reset and lose your programs?

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  • Tomthumb

    My hd box locked up about two weeks ago when looking trough channel guide it happened three diffrent days had to unplug plug back in. And I can not hear my hd channels I have to turn my up tv up to 60 vol just on hd channels.This be happening three years I think there HD service sucks they gave me three months free of some channels that suck. #1 with service. more like # 2 on the toilet any one have the same happen to them.

  • It was a failed ECM (electronic counter measure).

    These are done every few days to blow up (deactivate) illegal receiver access cards.

    They are NOT going to admit that they even DO ecm’s.

    Trust me.

  • Barbara

    This happened to me this morning. Remote would only work for volume, nothing else. Had to reboot TWICE before it started to work. Never received an email from Directv.

  • Don Barnes

    Had this problem this morning and did not receive and e-mail. Would like some type of reply since my wife has been on vacation and the programs she recorded are lost.

  • Chris

    You DO NOT lose your recorded programs with a re-boot!

  • Bob

    Yers I had to reset my DVR this AM. I id not receive an EMAIL indicating DTV had an issue. I was going nuts trying to figure out why the unit would respond to the remote. I changed batteries etc. Finally tired a non-dvr unit and it was working fine with both remotes and they worked , that is when I reset the DVR

  • Chris Young

    It did happen to me this moring… I didn't reset it I just turned it off assuming they were upgrading something and went to work. When I came back this afternoon it was fine. Good to know what the problem was.
    CY in Grand Prairie, tx

  • Ipine

    we have a error 14 542 which I understand is really bad news for Direct and we are suppose to wait for tommorrow to get in touch with an agent to get a new DVR but everything we have recorded is gone. Dang it that sucks. and no help so save anything or help or anything more than opps/ what with that.

  • guest

    FWIW, I reset 3 times before it finally worked again. I received no email from Directv. I didn't lose anything.