Rogers Novatel MiFi 2372: Recall over battery problems

By Alan Ng - May 6, 2010

We have some important information for Rogers customers in Canada now, as it has been confirmed that the Novatel MiFi 2372 device has been recalled, due to problems with a faulty battery.

As reported from BGR, no specifics on the exact battery problems were given, but it seems pretty serious since Novatel will be issuing all owners, with a pre-addressed and pre-paid envelope.

The company has also confirmed that the fix should take around 7-10 business days to fix, although sadly, customers will not be sent a temporary stick to make up for the loss of mobile data. Instead, you’ll be given credits for the length of time you are without the device.

Do you own one of these devices? If so, let us know your thoughts on this. More details through the link.

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  • Mike

    I still have to send mine in. I was out of the country and missed the hoopla. The trouble is, where on earth can one purchase additional batteries?

  • John S

    No big deal, Wayne. The turnaround time on my unit was 1 week.

  • Hi Alan,

    This is Kevin Thornton with the Novatel Wireless team, below is the official statement from Novatel Wireless regarding the Bell MiFi 2372:

    Novatel Wireless’ top priorities are to serve our customers and end-consumers and to provide for the safe use of our products. There have been two incidents of battery overheating issues reported from Bell and Virgin Mobile Canada. While we can’t comment on specific consumer incidents, it has been reported that some customers have had difficulties opening the battery door, possibly due to a swollen battery, thus utilizing sharp objects or excessive force to open it. While doing this, customers can inadvertently puncture the battery when trying to remove it and this can cause the battery to overheat. To reduce the probability of user-induced damage to the battery, we have redesigned the battery door to make it easier to open.

Any product or battery issue is considered a matter of utmost importance for Novatel Wireless. As a preventive measure, the Company is conducting an exchange program for Bell and Virgin Mobile Canada customers to replace the MiFi 2372 battery and battery door. As a proactive measure, we have been shipping all new MiFi 2352 units with the new battery door.

The MiFi 2200 — addressing the CDMA market — represents the vast majority of the MiFi units sold to date.  The MiFi 2200 has different design features and components; hence, it is not affected.

  • Wayne

    i think it sucks, and told them that when I called. By the time you factor Canada Post into the equation, the 7-10 days turn into three weeks minimum, they are crediting you one month of data, and in the meantime…no portable wifi..
    I bought it to use with my ipad, and it's fantastic…I dont understand why they can'd just send the new battery out, unless the problem is more than just the battery