Update: Whirlpool have been in touch with us, and asked that we include this statement – “We urge everyone who owns an Indesit, Hotpoint or Creda dryer manufactured between April 2004 and September 2015 to check if their dryer is affected and then register for a free modification if it is. Customers can do this using the model checker on two bespoke websites we have created, https://safety.hotpoint.eu/ and https://safety.indesit.eu/, or our dedicated freephone helpline on 0800 151 0905 for the UK, or 1800 804320 for Ireland.
“The safety of consumers is our number one priority and we are committed to doing everything we can to ensure that the tumble dryer modification programme is carried out in a safe and timely manner.”
It’s been over a year since the Whirlpool tumble dryer recall was issued, although in that time there have been many failings according to Which, and so those findings have made their way to the Shadow minister for housing and London, where he says that, “Whirlpool’s response to this issue has been totally inadequate thus far.” He also says that they have had a total disregard for the safety and consumer rights of those that have one of these faulty dryers.
So what was found in the report? Firstly Whirlpool (which also owns Hotpoint, Indesit and Creda) is still causing massive delays for customers with potentially dangerous tumble dryers who get in touch with them to begin the recall process. It seems almost a quarter of affected customers are still waiting for their machine to either be repaired or replaced.
Many of them have also been told they could be waiting more than six months for these dryers to be repaired, and so if this is the case then it’s just unacceptable. We know that in October Fire chiefs told people to stop using these machines immediately, and they also told Whirlpool that they need to offer an update to the advice they have given customers.
Not only that, but Which also found that Whirlpool had been giving advice out, but this was given to mystery shoppers in November and that was potentially dangerous advice. The other worrying thing is how the company said that repair or replacement process would be up to 10 days, where in reality call handlers have been telling affected customers 6 to 12 weeks instead.
Going back to the Shadow minister for housing and London; he said that Whirlpool now needs to act and finally issue a full product recall, and follow the advice of the London Fire Brigade and make changes to the safety advice they give to their consumers.