HBO Now problems lack status update

By Daniel Chubb - Jul 31, 2015

The HBO Now app is erroring on various devices today, as reported by users hunting for an official HBO Now status update. It’s clear the servers are not completely down today, July 31, but there’s issues impacting Android, PS3, and multiple problems being able to sign in to accounts.

One Product Reviews reader said, “I can’t login to my HBO Now account”, another added “When will this be fixed? I keep getting the error about a communication error with server and to try again later. Now I just got told it is not possible to sign in at this time”.

We run a few tests on a PS3 using the HBO Now app and found it signed us out of the PSN network, then got asked to activate the device. The problems are different from user-to-user, which makes us believe this is some sort of server issue with HBO that impacts many platforms.

HBO-Now-problems-lack-status

Is HBO Now down for you today, or are you having other problems? Those of our readers that use HBO Go and don’t know much about this other service, then in a nutshell it just allows viewers to watch without a television subscription. We will update this article if an official statement is left, or receive a reply after reaching out for comment.

Update July 31: HBO Now support on Twitter has confirmed the problems and said, “We are working hard to resolve this for our customers”. You have been asked to leave details with what device you are on, which can be done on their Twitter page (@HBONowHelp).

Follow us on Facebook, Twitter or Google Plus.

HBO NOW for Apple TV

  • Kay AKrl

    I subscribed to HBO NOW 2 weeks ago, and have yet to log on successfully. I keep getting the message “Your subscription requires renewal” (even though I just subscribed, and was sent confirmation emails from both Amazon AppStore and HBO NOW). If I try to re-subscribe, I get a message stating that I am “already subscribed to this item”. After numerous hours of emails and phone calls to both the Amazon and HBO NOW customer service departments, still no HBO NOW for me, and no hint as to when I can expect a resolution for my problem. I’m beginning to think I’ve been completely scammed. Very frustrated. :-/

  • JTina

    It appears to be all series getting the same error on iOS 8.

  • Mike

    HBO NOW has run into a problem. -4000. This is what I see.

  • Scott

    Cant sign in to HBO Now like others on Android.

  • Ben

    I have tried using HBO Now on firefox and get the error “HBO NOW has run into a problem. -4000 “, also on my iPhone 6 Plus I get this message “An error has occurred. Please try again later”. I hope the servers get fixed soon.