Windows 10 restarts laptops with internal power error

By Daniel Chubb - Jul 30, 2015

It seems you can add Windows 10 internal power error problems to the growing list of complaints for those upgrading yesterday, which will join over 100 comments in regard to the download or install getting stuck. The latest bug seems to be related to laptops only, and there’s plenty of Windows 10 forum threads being started with users sharing possible fixes.

One Product Reviews reader points out that, “Windows 10 keeps restarting and says internal_power_error when it restarts”. Another added, “How do I fix this Windows 10 INTERNAL_POWER_ERROR? I didn’t have any problems with 8.1”. It’s clear this issue includes laptops getting restarted, although it’s not clear if the issues are found on desktop versions as well.

Have you seen the Windows 10 internal power error? If so, leave a comment detailing when the issue takes place and on what brand/model of computer. For help finding a fix, you might want to start by looking at the graphics card and killing certain processes mentioned in this Microsoft help article.

In a nutshell, you might need to kill all AMD processes and catalyst processes from task manager. This fix is discussed in detail via Reddit, but others have also found help within this forum thread talking about the Windows 10 restart loop.

windows-10-Internal-Power-Error

If you own the Lenovo y40-80 laptop and get this Windows 10 Internal Power Error, then you should see this Lenovo forum with other solutions. Dell Inspiron owners have also joined in a debate and talk about possible fixes as well.

There’s a forum for the HP ProBook 450 G1 that’s marked as solved here, which explains a fix starting with booting into Windows 10 safe mode and then uninstalling certain graphic and network drivers. This clearly supports other fixes that detail graphics cards, as the cause.

Remember to leave your feedback below and of course let us know if any of the solutions fixed the bug you’re seeing.

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Also See: Windows 10 Creators Update release with 3 key features

Windows-10-laptop

  • JAYP

    I am an INFOSEC Specialist and cover a large number of clients on contract I ran across this again today. After analyzing it a bit more carefully I noticed the NIC and GFX were assigned same DEV ID’s. Once un-install and re-install was done on one of the above mentioned and a new ID was given everything was fine.

  • Dave

    Not just laptops i have all in one dell desktop and same problem with looping

    • JAYP

      All-in-ones are based on the same principle as laptops.

  • Brian South

    Big problem with Asus too. Same thing happened to me and I just updated yesterday from 8.1. After that it was the loop of death and I couldn’t get into safe mode using any typical routes. So during boot up (while the Asus logo is on the screen) I used control-alt-delete to access safe mode and it worked. It was the only way I could get in. Luckily I back everything up so now I’m just resetting back to factory. I’ll try to upgrade again when Microsoft gets this figured out. … Well……maybe. So for anyone else with an Asus, “control-alt-delete” during start up. And hopefully you back up too.

  • Maria

    Got that problem on my Dell Inspiron all in one 23″ desktop, except now it just turns on to a black screen and very loud fan. No access to BIOS, no Dell logo, no way to uninstall anything or update any drivers.

  • Dennis Gros

    Same problem on my desktop with touch screen. Dell Inspiron 2330.

  • Janis Irbe

    Switch off Hybrid graphics in BIOS. This eliminates reboot loop and allows to uninstall AMD/HP catalyst driver that causes it. Reenable setting and go safe with MS version of the driver. I’m not sure though, that Hybrid graphics setting is available in all BIOS versions. Get the latest.

  • Starfleet Warrior

    I have a Dell all-in-one desktop Inspiron 2300. I was randomly receiving the INTERNAL_POWER_ERROR message and the computer would restart. I updated to the latest AMD drivers from AMD’s website and now I only get that error message when I try to turn the computer off. Since it automatically restarts after the error, it seems that I cannot actually turn my computer off now as that errors always happens at shut down.

  • Machiavelli StAlbert

    Part of the “fix” is to boot into safe mode, but LENOVO has disabled booting into safe mode on their laptops! I can’t even change the configuration using msconfig, during the 20 seconds I have before the next crash & reboot.

  • Sascha

    Its vauses by AMD Graphics Driver.I deactivated it and all went fine…now i installed new 15.7.1 and same again.So I will reinstall Win7 and **** MS…This did not happen in Preview

  • Vivek Hedau

    I have Dell inspiron 5548 with 4 gb graphics AMD.
    After updating windows 8.1 to windows 10, continuously getting “INTERNAL_POWER_ERROR”.

  • Tony Sippens

    I have a destkop pc self-built and everything works and runs like a charm. The pc is built in a proper way and I do not see any problems / faulty cables inside. Every 2/3 hours I use my PC it restarts once with the BSOD internal_power_error. I use windows 10 but it did occur in win 8.1 too. I also tried to make my memspace higher, from 75% too 100%. This did not seem to help tough. Tested my RAM too, no problems did occur.

    Specs:
    AMD FX6300 running at 4.1ghz
    Nvidia GTX 770
    16gb ram 1600mhz dual channel
    128gig ssd samsung evo

    I have no idea how to solve this problem..
    I tried to have it repaired at a local PC store but even they couldn’t find the issue.

    All help is welcome!
    Thanks in advance.

    Tony

  • Miguel Costa

    the only thing you can do is disable amd ! and it works but you cant play games -.-

  • max

    i can’t do anything to fix it because it keep restarting every 1-2 mins and there’s no enough time to do anything about it

  • Megan

    I got the ProBook 450 G1, but don’t know what drivers to uninstall? Any help?

  • Stewart

    I own the y40-80, had this issue and fixed it with the same solution mentioned above. Thanks guys.

  • Mike

    This problem seems to be for Lenovo, HP, and Dell laptops only that are upgrading to Windows 10.

    • Any solutions ?

    • Brian South

      No. Big problem with Asus too. Same thing happened to me and I just updated yesterday from 8.1. After that it was the loop of death and I couldn’t get into safe mode using any typical routes. So during boot up (while the Asus logo is on the screen) I used control-alt-delete to access safe mode and it worked. It was the only way I could get in. Luckily I back everything up so now I’m just resetting back to factory. I’ll try to upgrade again when Microsoft gets this figured out. … Well……maybe. So for anyone else with an Asus, “control-alt-delete” during start up. And hopefully you back up too.