This is just a small update for those impacted by Russell Hobbs iron recall in December 2014. Not only has the full list of model numbers been published last week, as seen in our earlier report, but those concerned have either been slow to act or confused when trying to find out if their Russell Hobbs irons are part of this 2014 recall.
Russell Hobbs revealed the iron recall has kept their phone lines extremely busy and in a closing update yesterday on Facebook, they updated followers with ways to make contact. The Facebook message found here details that the phone lines closed until today, but Russell Hobbs gave Facebook followers another way to get help with this iron recall.
If you find yourself trying to get help from Russell Hobbs when the phone lines are closed, they explain consumers should either wait until the 9AM open time, or fill out this online contact form.
In fact, this could be the best option when you consider a member of their customer services team will then get back to you. It’s obvious phone lines might have long waiting times during the early stages of this recall, so filling out the online form via the above link will be a stress free approach as long as they contact customers within a timely period.
If you have used the contact form for the 2014 Russell Hobbs iron recall, did you receive a call back or email in a timely manner? Leave your comments below and of course with any other issues you’ve had since finding out about the major recall.