Apple Store not working during order demand

- Sep 11, 2014

The Apple Store has gone down for some as expected today, and isn’t working or not loading correctly thanks to what seems to be high iPhone 6 pre-order demand.

This happens almost every September when a new iPhone arrives and we expected as much in 2014. In fact, it seems like the demand for Apple iPhones is increasing every year and even more so this year thanks to the 2-year major design change along with a phablet edition finally releasing.

Has the Apple Store gone down right now for you, or not working correctly during your effort to pre-order the iPhone 6? If this is happening to you, then our suggestion is to keep trying and you will likely get through in time. You can always try to come back later, but at that point you can almost guarantee shipping times will slip a few weeks as they do every year within minutes.

Apple-Store-session-expired-sept-11

In a nutshell, servers can only handle so many connections and this even includes servers owned by the likes of Apple. There will always be a limit on how many people can connect at the same time, and you might just be one of the unlucky people not getting a connection to the Apple Store

If the demand is too great then it can bring down the Apple Store completely with a total outage for a certain amount of time. Share a comment below if you managed to order and if so, did you notice any slowdown? In some cases, if the website isn’t responding for a long period of time you may get the “your session has expired” error message.

When we reported this article the downtime was taking place on the UK Apple Store, although if you have seen the US website go down as well then please leave a comment.

Update: The downtime some people experienced was due to everyone refreshing Apple’s website waiting for the iPhone 6 pre-order to go live, which created issues for some people. The website seems to be working fine and it looks like US and UK pre-orders will start at the same time now, which will be 8:01am GMT and 12:01am PST.

If you still do hit problems when orders go live, leave a comment below.

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Also See: MacBook Pro with Touch Bar UK status update to ‘Shipped’ status

apple-store-crash-not-working-sept

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  • RYANHH

    Me and 5 of my friends used Apple Store App on ipad and got 8 iphones (both 6 and 6 plus) for our family and ourselves. Such a painful experience, however managed to get all of them. Pretty happy now!!

    • RYANHH

      Apple Store App worked very well, however shipment date varies among each order. Some is claimed to be shipped in September 19-23, some are October 16-23.

  • CJO

    Finally got through on the Verizon Wireless site. But the upgrade cost an extra $30 over the price of the phone, which was interesting.

  • 38459

    omg FINALLY got one in Australia

  • AScott

    After downloading the Apple Store iPhone app, I was able to get a reservation number to get an iPhone 6. I’m already a current AT&T member, though. I think new customers might have more of an issue. Has anyone else been given a reservation number?

    • industryworker

      yep got that too. Didn’t indicate the type of phone they reserved for me though. very undefiled. not sure when they will send that email either??

  • Oliver Chen

    got it
    #64 G

  • angryapplecustomer

    I manage to get on the Apple Store on my PC and select the model, finish & storage, but when I click ‘select’, nothing happens. Very annoyed.

  • dxj

    went onto the apple store app and instead of going to try and buy an iphone that says unavailable to ship i checked upgrade availability and input my info and this screen with a “we have an iphone for you” popped up with a res number. it claims i have an iphone reserved for me and i will get an email in which ill have 24 hours to purchase. i hope it works.

    • JF

      Yeah, I took a screenshot of that reservation number too. Just in case

      • industryworker

        haha same here. I am hoping its legit. I wonder when they will get this cleaned up and send out the email

  • reid

    yea, i could have done at&t early as well but i didn’t want to wait longer on shipping. Apple never loaded so i wasted an hour and ended up ordering from at&t anyway…..frustrating

  • KatMc

    ATT let me start the checkout process about 10 minute early. Had it art wrapped up at like 12:05.

  • industryworker

    I couldn’t purchase but it gave me a reservation number
    weird?!

    • JF

      Yes I got that too

  • JF

    Grrrr. Now the apple store lets me select all the options but when I try to check out, it says there is a problem with my zip code not matching my account!!!!

  • tani

    really? it says it cannot connect?

  • dee elle

    got one through apple store app on iPhone (no lie)!

    • dee elle

      got order number and pick up date of 9/19 in apple store. whoo hoo! *excited*

  • tani

    has anyone had luck ordering through verizon? i keep getting the same error message.

    • CJO

      Ditto. It says Error while receiving EPCD profile for me.

  • j

    Goodnight f apple and the iphone ! Noting is working been up all this time it’s 4 in new York ! Steve cook I hope your up to right now M F!

  • tani

    anyone have any luck ordering through verizon?

  • myself

    good luck man hopefully we all get through it

  • Astro123

    it said 14-21 business days for me.

  • Astro123

    yeah att wont let me order. it just won’t redirect to the cart. Good night!

  • myself

    did it really?

    • Melissa

      I got an order confirmation, who knows when it will ship

  • Melissa

    So glad at&t store worked, I’m going to bed

  • Astro123

    Exactly. I tried it on both an iPhone and iPad Apple store. does not `work

  • myself

    hahah so true and when i do get through it says that its unavailable to ship

  • joe

    I hate apple been up all this time wtf !

  • Astro123

    Yeah, is Apple putting us in line to see the store or something ? idk just a thought.

    • AcE

      The pickup status keeps changing from ‘available’ to ‘unavailable’ every time the store seems down and then comes back up, so I agree, I think we’re being queued and prioritized.

  • myself

    I even tried to just see if the oder would go through with an iphone 5s and everything is down

  • AcE

    Dang, I cannot get past the iPhone Upgrade section. I don’t have an iPhone, so it won’t let me order; it refers me to the full store site, which of course hasn’t worked all night! :-(

  • Forrestnet

    I have yet to even see the store

  • Astro123

    That is exactly what is happening to me. No way to preorder. Tried AT&T and Apple.

  • myself

    well all feel your pain

  • SF-z

    stop fa wking lie!! site is down and cant order!!!

  • myself

    no matter what I attempt to do it says that there is an error in my request I really dont get it

  • AcE

    If you’re upgrading, you can try your luck with the Apple Store app; it seems to get through every now and then. However, it seems to only take UPGRADE orders, not NEW orders!

  • industryworker

    how Brian? Not working at all?

    • Brian

      I was doing a upgrade, maybe that’s different. Best of luck to you. I know how frustrating it is. Same crap last year.

  • Brian

    The iphone app works great got mine at 3:30am.

  • DS

    Any UK fans try Safari on your iphones or ipads, I’ve tried 2 iphones and 1 ipad and the store loads fine. I have my email from them says ‘Delivery: 19/9 in most areas by standard shipping’

  • myself

    I got as far as choosing my model on the app and it wont go any further than that

  • SF-z

    i
    Phone 6 demand crashes Apple online store

  • Astro123

    how did ppl place an order ?

  • Melissa

    at&t I think just fixed their site, I was able to order

  • industryworker

    I tried the app. It says Available to ship: unavailable

  • joe

    45 mins in and still noting !

  • btimm

    if you have an iPhone already try downloading the apple store app and using that

  • myself

    no matter where you go or what you do its impossible to find the phone for sale, they mine as well push back the release date

  • Success!

    The website didn’t work but I was able to place an order using the apple store ipad app a few minutes ago.

  • AcE

    I’ve gotten as far as choosing a carrier – the APple Store app on iPad crashes!! UGH!!!

  • industryworker

    Error receiving ECPD profile on Verizon

  • myself

    I attempted Verizon and it says that im not the account holder, theres one problem…. Im the only one on the bill.

  • TIRED

    Nothing is working :( so frustrating!

  • Astro123

    Exactly the same for me.

  • btimm

    i get to the preorder page on att then it tells me theres maintenance for the page…

  • Oliver Chen

    stop lie JF I am in UK is not working

  • myself

    this is getting ridiculous they are 41 minutes late for opening up their site…

  • BoeingDriver

    Apple site has not gone live yet, been on since 11:50pm

  • Cranky and tired

    Apple site still not working for me. AT&T site I got as far as hitting preorder but it is saying I have to add a data plan when we have a data plan already. Then it locked up before I could figure that out. So many glitches!

  • myself

    if i go to bed im afraid that tomorrow there will be no more pre orders available

  • DS

    Just managed to get a UK order through using my iphone 5 but website still not working on PC!

  • Oliver Chen

    not working man why why why why

  • industryworker

    Error receiving ECPD profile

  • chel

    the ATT site is no better … total FAIL and a waste of my time

  • JF

    Even now I can connect every time, but count order.

    • myname

      you can connect to the website or the store itself?

      • JF

        I can connect to the Apple Store. Something is jacked up. Sometimes it tell me available to ship, but no way to submit order, other times it says product is unavailable.

  • JF

    At one point I got all the way to “replace my current phone”, and showed a ship date of 9/19, but couldn’t do anything else. Then all of of sudden it said my selection was “unavailable”. Pisses me off really bad.

  • Julie

    I have been trying for both Apple and Verizon and logged in an hour ahead of time. Apple has never come up and was down prior to the sale time while Verizon gives an error “Error while retrieving ECPD profile.

  • yousef

    233 and noting wtf!

  • loser

    I have been clicking since 3 am it just keeps saying we’ll be back

  • JF

    No I am not btimm

  • yousef

    Not working what a waste of time !

  • J

    Good thing I stayed up til 230 wtf

  • JF

    OMG, I get up at 3am to order, can’t get in for 25 mins and when I finally connect… Sold out.

  • chel

    apple store not working … =/ why advertise that you can preorder at midnight then

  • theamzngq

    the store just says “we’ll be back”; it’s 12:30

  • Jon

    He’s lying

  • J

    nooooooooo

  • JF

    Finally get on and they are all sold out.

  • angryapplecustomer

    not working!!!!!!!!!!!!!!!!!!!!!!!!!!!

  • andrea

    not working!!

  • Bob

    Apple store is down with the lovely “we will back because we are updating the store for you.” Oh, I’m sorry that you thought it was a good idea to have as many people order the phones at once. Dumb

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  • btimm

    mine just says we will be back.. :( and att isn’t loading either.. UGH!

  • J

    dangittt

  • todd hamner

    It worked for me. I’ve already ordered my new iPhone

  • J

    not working!!!

  • Malik

    Not working… Taking the p***

  • Jimmy

    It’s 3:10AM EST and it’s not working.

  • Marie

    Apple website not working right now and it’s not even midnight PT yet….

  • Bob

    I kept refreshing Apple Store and it didn’t load for 5 minutes for me earlier. I signed out and it came back, but still no pre-order. Looks like Apple has changed it for UK to early morning, I have a feeling this is a bad idea with UK and US ordering at exactly the same time.