Candy Crush Saga problems after Facebook connect failed

- Sep 9, 2014

The latest Candy Crush Saga Android update released right at the start of September, but did this new version fix problems that mobile gamers have been reporting? It’s very clear there’s a lot of problems in Candy Crush Saga, as seen within the discussion below this Phones Review article that arrived just before the latest update. One problem in particular focuses on Candy Crush Saga and a “Facebook connect failed” error message.

Players are talking about a range of Candy Crush Saga problems and this include issues “getting the booster wheel” after an error message telling certain Android users to “login to Facebook”. Others state, “I’m being told to login to Facebook on my Galaxy S5, but I keep getting the message saying I don’t have permission”.

It’s not just Android users either, one Candy Crush Saga player on iPad said “I cannot play level 651, I know it’s downloaded but I keep getting the message that more levels will be available soon. This is driving me crazy”. These problems have been reported since the latest v1.37 update on Android and 1.36.2 on iOS, so it will be interesting to see if the next update in September fixes these problems on both iOS and Android platforms.

Candy-Crush-Saga-android-sept-update

More insight came after one player contacted KING. They said, “I’ve made contact with KING about Facebook not connecting to Candy Crush Saga, which even happens to those of us without Facebook, and apparently you have to login with Facebook to get the game working. This is crazy, as I cannot use the store or spin the wheel for boosters unless I sign in with Facebook”.

Have you had any problems with Candy Crush Saga on iOS or Android in September? What’s your thoughts on having to connect with Facebook?

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Also See: Google WiFi shipping begins December 6, not for UK

Candy-Crush-Saga-problems

  • Jaceenthapristine

    i had finished level 39 in candycrush…suddenly i get a error message and i am back to level 39 :( Please help

  • merry

    I still have the booster wheel, but when I “claim my prize” I don’t actually get anything. Many coconut wheels and fish are nowhere to be found. I think the last booster I got was the lollipop hammer and before that a colored ball. What’s up?

  • Terry

    can download any more levels on candy crush I am on 756

  • Kwabena Ofori

    Can’t connect with Facebook

  • Babs

    We were given the 50 gold bars as an incentive to login via Facebook. Don’t do it! If u do Facebook will track u via ur mobile or computer device. Plus FB will have ur payment details. I have FB and I refuse to access the game via FB. Their loss. I don’t play it as often. Screw King.

  • Pam Talbert

    I have the same proble ” no access to the kingdom at this time , retry later” this has been happening for over a month , I hate it , I can’t get bonus wheel , can’t send or receive lives , I am really tired of it !!!!! I have tried everything still no resolution to my problem with Facebook and candy crush

  • Guest

    Do not like that I have to connect to facebook and am getting tired of Failed to Contact Store when I already have enough bars so contacting the store should not be necessary. What is the deal and when will it be fixed?

  • Guest

    Cannot continue with Candy Crush any longer as fails to connect to store and booster gone! Glad I am not the only one refusing King access to my FB friends.

  • mandy

    Fed up with candy now. Used to love it but since king decided I had to have a Facebook account and won’t let me spin the booster wheel or purchase new levels I am quitting it for good. Don’t want Facebook. Think king should sort this out or there will be many more quitters. Shame

  • H Valdez

    I ALSO HV THE SAME PROBLEM WITH CANDY CRUSH ,BEEN PLAYING FOR A WHILE,I HV FACEBOOK N ON MY IPAD I HV NO PROBLEMS, ON MY GALAXY 3 I AM NOT ALLOWED TO SPIN THE WHEEL OR RECIEVE LIVES ,HAD TO START ALL OVER AFTER DELETING CANDY CRUSH THEN IT TOOK ME BACK TO THE BEGINING,WAS AT LEVEL 125 ,NOW I AM AT 35 PLEASE FIX THIS ISSSUE WITH CANDY CRUSH,BEEN SENDING EMAILS TO CANDY CRUSH N NO RESPONSE LOYAL PLAYER !!!!!!!!!!!!!!

  • Boost Me Up

    Maybe this app doesn’t belong on a smart phone. I don’t have or use Facebook. Never did, but Candy Crush won’t let me continue to use the Booster Wheel without logging into Facebook. Discriminating; therefore, I choose to quit Candy Crush. I’m sure others will follow suit soon. Greedy King corporation is acting like they work for the government by telling us what we can and cannot do. What a shame it is to get you addicted and then take your supplies away.

  • ready

    I am not on facebook. I do not have the wheel and cannot contact Google play to purchase. Their loss

  • Heena Thakkar

    ON BOTH OF OUR TABLETS THE PROBLEMS WITH THE DAILY WHEEL ON CANDY CRUSH WE DONT GET TO TAKE THE SPIN. I DONT HAVE A FACEBOOK ACCOUNT AND WE ARE GETTING THE CONNECTION FAILED TO CONNECT TO FACEBOOK. THEY NEED TO GET THIS PROBLEM FIXED. I DONT WANT TO OPEN A FACEBOOK ACCOUNT TO GET THE DAILY WHEEL. IT DONT MEAN THAT MUCH TO US. BUT IT WOULD BE NICE TO HAVE KING FIX THERE PROBLEMS.

    • Pissed

      I’m in Level 655. I had 50 gold bars and the problem signing with facebook started. Couldn;t use my bars , couldn’t run the wheel. Now I created a facebook account and signed in just to find out that my 50 gold bars disappeared. That’s the reward you get. I’m uninstalling this game and never again. All players who have problems should do so.

  • Lexi

    It’s been almost a month since I haven’t been able to connect to my facebook account. I’ve lost several boosters, the bonus wheel, and everything else. I uninstalled and reinstalled and lost everything, and King will not reply to any question on Twitter, Facebook, and direct email. Deleting this time waster forever.

  • Gordon

    could be a blessing in disguise gonnae use up boosters then delete :)

  • rjm.smits

    Same problem for me. I’ve never connected to Facebook and the wheel was always working fine, until a few days ago. Now I get a message saying that my facebook session is expired. I refuse to connect to Facebook and rather quit the game.

  • Marg

    Completed level 380 last night tried to purchase more levels but won’t connect to store …. After reading these posts I guess it sounds like the end of CC for me. Not starting from level 1 again and definitely not willing to repurchase all those levels again.

  • Witty B Tanya Phillips

    Mine says I don’t have permission to enter
    I also got an email back from King telling me a couple of procedures to try that didn’t work.
    King sucks. That’s all.

  • Unhappy

    Lost all progress today too. Fed up and will quit.

  • Jeffrey Ro

    I am having the same Problem as all the rest of you. I tried removing the game and Facebook from my Android then downloaded both and now I am back at Level 1. I lost all progress and I keep getting the Message that it cannot connect to Facebook at this time. Does any one know how to fix this

  • ann

    still having the same problem on my Android……the ipad is fine. I broke down and decided to try connecting with facebook but that didn’t help. I contacted King without success – guess I’ll have to find a different game to play. If more people complained maybe they’d fix it!

  • Jacknofacebook

    Must be losing lots of money as cannot connect to store to purchase, have not and will not have a Facebook account that will enable connection to store and wheel. Will probably get rid of cc.

  • nonfacenook

    I refuse to log in to facebook to play candy crush! Time to unload cc…

  • Guest

    Same problem and may have to go, like other users, for an endectomy once I have exhausted all my boosters. Feel that’s it’s mean to take away the booster and also access to the store so frustrated and fed up. Certainly don’t want daily email saying Candy Crush misses me nor to give them access to friends etc.

  • Aja

    I decided to join Facebook, and have now lost all my progress. I was at Level 371, Now it puts me on level one? How do I get my progress back?

    • Unhappy

      Got the same thing. Just lost all progress. Ready for endectomy. Stupid idiots.

  • Desiree

    Will not let me connect to face book at all!!!! I uninstalled the game and reinstalled the game to see if that would help nope! I don’t want to have to start over…..what do I do?

    • dmondre

      It will regain your progress if u connect to Wi-Fi. Then connect to Facebook but once your off Wi-Fi your progress will remain but it won’t allow you to log into Facebook once again

  • Bill Fredericks

    I have a Facebook account, but cannot download CCS on to my Galaxy S5. I had it on the phone, but deleted it because it was not staying in sync with the version on my computer. When I try to install the app again, I keep getting the error message, “Application cannot be installed in the default install location.”

  • SONJA

    ON BOTH OF OUR TABLETS THE PROBLEMS WITH THE DAILY WHEEL ON CANDY CRUSH WE DONT GET TO TAKE THE SPIN. I DONT HAVE A FACEBOOK ACCOUNT AND WE ARE GETTING THE CONNECTION FAILED TO CONNECT TO FACEBOOK. THEY NEED TO GET THIS PROBLEM FIXED. I DONT WANT TO OPEN A FACEBOOK ACCOUNT TO GET THE DAILY WHEEL. IT DONT MEAN THAT MUCH TO US. BUT IT WOULD BE NICE TO HAVE KING FIX THERE PROBLEMS.

  • Joanne Pope

    Not on fb and cannot play the game. Just get a black screen after tapping the cc icon. Im on an android phone.

  • Zambony

    Had enuff. Just deleted the app. Candy Crush-endectomy. Blessing in disguise

  • sue

    I will not get a Facebook account just to play this game

  • heyhill63

    I’m receiving the error on my iPad and am unable to spin. I have never played Candy Crush through Facebook and resent being made to do so. I’ve wondered whether this is a ploy by King to access people’s information.

  • Gill

    I am receiving the Facebook error both on my iPhone and nexus. I can’t spin the wheel and its been like that for days. My partner is the same on his kindle. I don’t even have a Facebook account !!
    King, get it sorted !!!!

  • mikibim

    I’m getting the same messages about fb- can’t spin wheel, etc and I’ve never logged in through fb either. I can still play though… on a kindle fire. What’s the fix? I’m a afraid to uninstall and lose my level: 109 and 78 in dream world

  • Tenille

    I’m having the same problem, I haven’t been able to get my free booster and wasn’t able to skip the quest with paying. It saying my facebook session expired, and I don’t wen have a facebook account. I thought u was the only one having this problem

  • Boston

    For at least 10 days, I have not been able to play candy crush. I’m in the high 400 level. When I triply to spin the booster wheel, it states Facebook session expired. I don’t play connected to Facebook in any fashion. I also cannot buy lives or boosters. The game states failed to contact store. Lastly the game stole all of the gold bars I had in my bank. What is going on here? Why had King not fixed all of these problems.

    • Pavani

      Same problem! I just connected to Facebook once for a couple of days, but now it will it let me go back to pre FB version. Can’t get boosters and it stole my gold bars….very annoying…

  • Bones

    14 days failed to contact store. I am beginning to believe King took the $500m they got from IPO and ran. They definitely did not invest in tech support.

    • pat

      I do not belong on Facebook never will And I cannot go to store either for two weeks playing candy crush

  • Allison

    I have started and deleted three times due to repeatedly receiving this message the past four days: “failed to connect to store”. This happens somewhere between level 18 and 23. I use an iPhone 4, have never played a game on my phone before, loved my introduction to Candy Crush–but am about to give it up in total frustration.

  • Roy Ife

    Honestly, I thought I was the only one having difficulty with Candy Crush. No access to Wheel Spin and have also experienced difficulty with purchases in the past. Very glad I found this forum.

    P.s. “King”, curse you for creating such an addictive unreliable game!!

  • Hazel Bryant

    Thanks to this forum, I thought it was my phone, I deleted, downloaded, deleted, downloaded from the computer to the phone, no luck. Then I checked here. Thanks Witty b Tanya Phillips for the info.

  • Witty B Tanya Phillips

    Hey Y’all… Mine won’t connect thru Facebook either, but it will if there is a wifi connection. Unfortunately, I do not have wifi. King needs to get off their dumb butts and fix the problem. I can’t take this anymore. I love my addiction.
    Hey Y’all, my name is Tanya and I’m a candy crush sagaholic.

    • Jo

      Mine is doing the same thing, I can only connect when I have Wifi and I don’t have it at home.

  • Bones

    Ipad 12 days “failed to connect to store”.

  • morbly fumbly

    I’m glad this problem arose – when I saw peorple on the board complaining they’d been reset from levels 430 to 1 I thought – there are 430 levels??? Life is too short! I deleted candy crush and now I’m free! FREE! And my sore thumbs feel much better!!

  • Sharon Sheron

    I can’t connect to Candy Crush Saga on my Kindle HD. I did all the time until 3 weeks ago then it stopped connecting…What gives????