Snapchat Android users say app slow, video not working

By Updated on

Last week a new Snapchat update released for Android and brought back the clear Snapchat feed option within settings, although this new download also brought some problems for certain users trying to take video and snaps with certain features not working. In fact, some of Product Reviews readers tell us that taking snaps is now very slow with their Android device or some video won’t open.

The latest Snapchat Android update also fixed many other bugs and selective issues with sending snaps. The problem with Android compared to iOS is the range of devices this software runs on, and with Apple it’s a limited number of iPhone models, but with Android there’s hundreds of smartphones from many brands.

This range of Android devices alone causes problems for developers to get all features working for all Android devices, and on occasion an update can bring more errors to other devices.

Are you happy to see the clear Snapchat feed option within settings? Also, are you having problems with video or issues when taking pictures?


One of our readers had this to say, “When I send a snap it takes forever to send and it keeps crashing”. Another added, “even after the recent update around half the snaps fail to send on 4G and Wi-Fi. When I receive a video it gives me a message saying unable to play the video”. Leave a comment below and let us know if the latest update made things better or worse for you, also include the model of Android device and we might see a pattern.

We went hands-on quickly with Snapchat on a Nexus 5 and Galaxy S4, although we had mixed results with both devices. All features worked most of the time, but randomly we found the Snapchat video not working. This matches what some users said about the video won’t open once received, sadly we couldn’t pinpoint the cause of the issue when it did happen with videos.

Also See: Can’t login to Snapchat? It’s down, report users


  • ColleenE.M

    The biggest issue for me, on my HTC One M8, is not being able to even open snaps. The screen blinks as if it’s about to open it, and then it buffers and does it again; repeatedly. Oftentimes I have to power off my phone before it will start to work again, but with limited results.
    I’m getting extremely frustrated and rather annoyed.
    The odd thing is, this just started recently, much later since the last update.
    I hope a solution is discovered and utilized in a timely manner, as SnapChat was my go-to app – at the top of my list – and has rapidly descended to the bottom of said list. If I can’t use it properly, I won’t use it at all.

  • Rolf

    Latest snapchat slows down all activity on my phone. So I downgraded to older version and now my account gets locked with snapchat team accusing me for using third party apps..? I don’t, only using older version just to keep the phone form beeing useless. Any tips for speeding up the new snapchat?

  • Shawna

    I have the galaxy note 4 and snapchat is SO slow. Getting very annoyed because of it, as I use snapchat all the time.

  • Chris

    I have all of the problems listed also….Galaxy note 3

  • Kevin

    I have the S4, snapchat runs terribly on it. But it is the same problems previously mentioned. (Long sending and receiving times, long time to load snap, will cut snap short when trying to view snap, pour front camera quality, and sometimes the snap won’t even send even on a 4G or wifi connection)

  • April

    I have the s4 and I am annoyed! Snapchat has taken such a long time to load and get a photo to look at takes at the least 5 minutes to open a photo

  • Vic

    Time for a new update I guess. Agree with Katie, and the rest of you. Samsung galaxy s3

  • katie

    I hold down on my picture snaps like always but it takes sometimes up to a minute of me pressing down for the picture to open. Then it only shows up for a second or so and goes off before I can finish reading or even processing what the picture says. And the camera keeps freezing in the app too! I cant take picture or videos without the screen freezing.

    • leelo1898


    • Nattugla

      I got the same problem.

    • Kerrigan


    • brunohoo

      same right here, hope that this can be fixed soon!

    • Toby

      same her :(

    • Cecilie

      same :/

    • Psychosociality

      Adding my voice to this, exactly my problem. At first I thought it was just my phone, then checked with others who use android and they all got the same thing.

    • rose

      That’s the same problem I’ve been having, 100%. I have a samsung galaxy s3.

    • jash

      yup got his dumb issue as well. Thought it was my phone, but then I got a new phone and same problem

    • Justin

      My problem exactly, HTC One M8

      • ColleenE.M

        My problem too — HTC One M8

  • Don

    I’m also still having this issue. So many videos i never get to see. It’s frustrating

  • Adrian Francis

    I think that this new update just made everything worse. I’m having ALL of the problems listed above.