EE network outage today, signal problems

Updated on

We have been getting reports of an EE network outage today, which comes after Product Reviews readers explain they have iPad Air 4G signal problems and cannot find the network on their smartphone as well. After this news arrived to us by email, we checked Twitter and can see a lot of tweets detailing EE network problems with no signal on both tablet and phone.

One Product Reviews reader explained, “I’m not getting any EE signal on my iPad Air, or my phone. It went down in the last 30 minutes”. Another added, “There’s no signal in south east and north London on my iPhone or iPad”.

ipad-mini-on-everything-everywhere

You will also notice that the official Everything Everywhere online shop and support website are down. We just visited the shop.ee.co.uk site and took a screenshot of what we saw, as you see below there’s a site under maintenance message. This means that not only are phones getting no signal along with iPads running on EE, but also the online website is experiencing an outage.

site-down-EE-4g

Do you have EE signal problems on your 4G tablet or smartphone? If so, what UK location are you in and how long have you had no signal or other issues?

We will keep Product Reviews readers updated on any possible fix, so feel free to leave any information you have in the comments below. The issue with the website might be due to too many people looking on ee.co.uk for an announcement, so this could be driving the website offline.

Update: It looks like a fix has been implemented and the official Twitter channel just explained, “While not all of our customers were affected, service has been resumed for many of those who were. Full service will be resumed soon”.

Also See: EE UK and T-Mobile.co.uk down for maintenance

everything-everywhere-4g-network

  • Yacine

    No signal on my Iphone since 7pm. And their help line is simply not answering. They basically put me in circular mode after repeatedly disconnecting the call…

    • Jason

      No signal in Bromley since 7pm

  • Daniel

    No reception in south west london since 7pm today.

  • Kelvin

    No reception in aberystwyth area sy23 west wales :/ no signal since 5pm

  • Jono295

    I’m in the north of Scotland and assumed it was the weather!!! Zero signal since 6pm.

  • Roni

    No signal since about 6 pm … Worcester Mids :(

  • Mandy2014

    I have had so signal since 6.30pm and at attempted everything from resetting network settings to updating IOS – feel better knowing I’m not the only one. Sort it out EE – quick to overcharge us when we exceed data so can’t wait how your quickly your service we seem to pay so much for, gets up and running. 4 hours and counting…

  • Laura

    No signal in Nottingham since 8pm

  • scott

    No network in Leyland, Lancashire PR25

  • Abi

    No signal in Bristol area, since about 1900. Luckily I’ve got wifi,so can still access the Internet.

  • Freyja

    No signal in weymouth. Still not “resumed”

  • Nick

    I have had no signal in Milton Keynes since 18:30.. Still nothing?!

  • MarliPops

    No signal on my iPhone all evening!!!! Im in North London (Finchley) sooo annoying!!

  • N3v

    No signal in Manchester since about 5:30pm

  • Rachael

    No signal in norwich from 21.00 and still done on both mine and my partners phone.

  • Ajhume51

    No signal in Leeds since around 7 this evening.

  • Joe

    Crawley, West Sussex. Β£46 a month. Fix it!!!!

  • Danrosso

    No signal on phone or tablet since 7ish – Southampton

  • DP

    No signal in Northants since 6pm

  • philt

    no signal since 7pm. Buxton Derbyshire come on EE sort it

  • Car

    No signal on phone in Cilcennin West Wales

  • James

    No signal in Wimbledon since 7.30pm

  • benjie santos

    No signal thats why EVERYTHING EVERYWHERE NO SIGNAL A NETWORK YOU CANT RELY!!!!! Down or not there is no signal lucky to have 1 or 2 bar. I feel sorry to go to rubbish EE!!!!! NOW TOTALLY NONE!!!!

  • Raz

    Doesn’t seem to be affecting business EE users I think as I have a work iphone on EE and that’s fine. My personnel EE iphone? No signal!! How is that even possible!!?
    I’m in Manchester and getting annoyed with this now – been down since 7.00pm.
    :(

  • ladysasha

    No phone signal for 5 hours. ..travelled from manchester to birminghan but no change

  • offa

    No signal on my HTC 1 but my mom’s Samsung s3 is getting full signal. She’s ..2 feet away from me… Tamworth , staffs.

  • Rhiannon Owen

    Going smart phone cold turkey!

  • Scottie Nick

    To everyone. .. its a system outage nationwide which is currently being investigated and worked on as a high priority. You don’t need to go into stores to get a new sim card tomorrow as thats not the problem. It’s affecting all phones not just apple devices. The IT team will be working flat out to resolve this and people have short memories as it’s happened with other networks before it’s just an unfortunate thing that it’s affecting EE and it’s network.
    The network has recently been awarded the best network for lowest outages which I’m guessing IIs a curse as previously two other networks who were awarded it suffered outages soon afterwards.
    I work in the telecoms industry but not affiliated to any network and have worked internationally and have to say the UK networks generally are leading the world in lowest number of outages.
    Yes it’s inconvenient but just remember everything that goes into running a telecoms network…

    • Three and easy

      Or move to Three for a better deal

  • Elvis

    Scottie ……. Do one.!! This should not happen on just certain devices and not others, it should either work or not!!

  • Kiean

    Still no signal on my note 3 since 730pm. Coventry

  • benjie santos

    Outage or not ee signal is WEAK!!!! Work in archway signal 1 or 2 bar or NONE i am from lewisham signal 1 bar most of the time NONE!!!

  • Ash

    No service in Exeter and Exmouth, Devon since around 6.15pm tried searching for a network, taking the sim out and turning it off and turning it on again. Now its nearly 11pm. Not good is it

  • benjie santos

    NOW TOTALLY NONE….

  • Helen

    Still no signal on my iphone since19.30 in bristol

  • Riff

    No signal since 2030, how can I be on call!!

  • benjie santos

    Their ads EVERYTHING is a LIE… EVERYWHERE there is no signal…..

  • loriana

    Down in Bradford since 6pm !!!!

  • DH Jack

    No signal in Conwy North Wales since I earlier this evening….GRRRRRRRRR

  • benjie santos

    Why is it call mobile phone?

  • Leanne Ashman

    In Preston. Haven’t had any signal on my phone for 5 hours now this is ridiculous.

  • Ash

    Good job I have a traditional land line at home.

    • Mel Watkins

      Still no signal! So frustratin!!

  • Jordan C

    Is there a time frame for when you believe this will be fixed I’m currently using a Sony Xperia Z and I’m in Edinburgh no signal since 7

  • ruth matthews

    EE coverage…
    Network down… REALLY.. Apologies, not excepted
    This standard of service is totally & without exemption UNACCEPTABLE!!!!!

    I had an accident tonight on the M25, where a pole vault hit my car & had no coverage to call the emergency services, or locate my exact GPS position. What kind of mickey mouse network is this. I will be making an full complaint to EE.
    Tell me if you were in a situation where your life was in danger, where would you be now..
    I tell you where you would be DEAD!!

    Cause you would have no network to call for help…
    I will be submitting an official complaint!

    • benjie santos

      YES MATE…. DO IT. ILL DO THE SAME….

    • big higgy

      me too this is unacceptable

  • Seth

    I have had no signal at all since 6:30pm. I am in Fareham. However my colleague in the same area, same phone and same network does…

  • sharon

    Mine been down since 6pm in Crawley, West Sussex

  • Franky3344

    No service on my iPhone since 20.30, but my iPad is fine??? In Luton

  • benjie santos

    We are paying for expensive tariff for nothing…

  • Vicky

    Still no signal πŸ˜” Maidstone, Kent

  • wayne

    Im in northern ireland and havnt had a signal in over 5 hours!

  • higgy

    has no signal since about 7 ish in Portsmouth area

  • CuppaTeaSExo

    No Signal in Eltham, SE9. Boo!

  • GSL

    I’m in Birmingham and have had no signal for 5 hours, same for my family that are on EE… disgrace of a network trying to make a joke to appease customers but its quite insulting…

  • James

    Still no signal in Oxford !!

  • Tara

    No signal this evening in London. SO annoying.

  • Colie Creaney

    I’m from northern Ireland and all 3 off my EE phones lost signal at 7pm all 3 at the same time, and still no signal yet

    • wayne

      Im in ni aswell with so signal for 5 hours

  • ash

    No signal for 4 hours – west yorkshire
    Still currently down

  • Catherine Kilbride

    No signal
    In Ashington or Tynemouth!!! But just happened in last 5 hours!!

  • Risk_Taker

    No Signal since 6pm today. Manchester Old Trafford. Come on you Reds.

  • Catherine Kilbride

    This is great it sounds like the whole country!!!

  • Lou

    No signal in Portsmouth either. Been out since about 18.30!

  • Aaron Bentley-Morrison

    no signal for anything 4g/3g/2g or phone restarted phona many times nothing from like 7pm 19/03/2014 im using an htc one birmingham

  • Craig

    No signal since 6pm Middlesbrough, when will it start working again???

  • George

    Absolutely ridiculous, network down for 5 hours now. This is a total insult for all 4G ee customers. Everything not Everythere

  • David Salter

    Sort it out you are meant to provide a service which is not been working a lot of us are been put in a situation were we are not been able to make contact with people be it personal or work related which is having repercussions on both personal and work related both equal in my mind please let us know what is going on please so we could make some other arrangements if need be because we are been left without a valid excuse on the service you are providing which we are paying u please let us know ASAP it would help

  • Jake

    Nothing since 19:00 tonight in Peterborough – Would be nice for someone to tell us when it will be back up!!

  • Mel Watkins

    Still no network n am supposed 2 b on call!!!!

  • shannon

    No signal on my EE phone since 5… In South Wales. .. had to ring from my husbands phone and got fobbed off with working to try and fix the issue but couldn’t give a time frame or a reason behind the signal loss

  • Shaz

    No ee signal on phone since 6, Rowley Regis west mids

  • Mr Un Impressed

    No signal on my iPhone since around 19:00 this evening. East London (from Canary Wharf up as far as Stratford) and North London Highbury corner up the Holloway Road almost to Archway.

  • Nanjo

    No signal on iPhone in Worcester since 7pm

  • greycloud7

    No signal on phone, west midlands

  • paola

    No signal in luton

  • Vincent Spruce

    My wife has no signal. Says no network and not registered on network but my phone been in and out of signal. S4 phone 7th south east London

  • Maggie

    Not working near portsmouth since 630 … Are we going to get a refund?

  • Jason M

    No signal on xperia z 1 in Rotherham South Yorkshire

  • David Salter

    The year 2014 and ee can’t provided a service which is not rocket science gremlins are a thing of the 80s what do we pay you for
    people are a risk belive it or not we do rely no this kind of technology in this day and age because or the promise of your service which we do not have ?
    And still no excuse let us know
    First rule customers come first we pay your wage just let us know what going on please

    • Lisa

      Does it say no registered network?

  • D.Coombs

    No service in Milton Keynes or Northampton on HTC but iPad ok?.

  • Joe

    No signal in Cheshire

  • rick

    No signal at all! Since 7pm tonight and still no 2g,3g, or 4g. This is not good for EE at all not happy as I wanted to watch footy on my phone tonight.1 not so happy customer!!!!

  • Wes

    Had no signal on phone or iPad for 5hrs now in Oldham

  • Hannah b

    No signal in Leeds :/

  • rick

    Thats comment from Lancashire too!!!

  • Sophie Driscoll

    Still no signal in Kent !

  • David

    Nothing since 19.00 Aberdeen Scotland

  • Fox

    I’ve had no signal from 6pm and it’s now 23:50! In Peterborough

  • Duncan

    No signal in Crawley, West Sussex

  • Jess

    No signal since 8pm im in north wales

  • Jim

    NO SIGNAL IN GLASGOW. Please fix it soon as I run my business via the phone. I’m not a happy bunny :-(

  • Drama queen

    I have had no phone signal since about 6.30 and I’m in Newcastle upon Tyne :((

  • James

    No signal in south east Northumberland since 7pm. Not good.

  • Mel Watkins

    This is ridiculous!! We rely on technology!!

  • kim

    No signal in letchworth since 6pm and still not working grr

  • sunshine

    You send all you customers informing us that you are going increase our bills yet you cannot provide a service I will definitely be taking advantage of your break clause and ending contract.# bored of poor service.

  • Ellie

    No service in Ealing, West London, since 7pm! Very unhappy……..

  • CaptainH

    EE coverage is still out in all of Northamptonshire and has been since about 18:00

  • Jane

    I’ve had no signal in NW England since before 7 pm. I am between Liverpool and Manchester.

  • Mel Watkins

    Reliability? That’s a joke!!!

  • Thebal

    I’m in Manchester, had no service on my phone since 7pm.

  • Andy

    No phone signal or internet on my htc one for the last hour in welling,Kent.da16

  • Brian

    My signal disappeared about 1800 Leeds, West Yorkshire.

  • dr groove

    no signal since 5pm in huddersfield . very fed up .

  • faf

    Not had any coverage since about 6 pm today only emergency calls allowed and my partner is in hospital and no way to contact him other than my mobile. He will have no idea why im not responding to him. This is outrageous service from ee with no email to customers on wjy or when it will be sorted.

  • Llyr Thomas-James

    Evening, I’m in Cardiff and have had no signal since 18.00 this evening. I’ve just switched my phone back on, and still there’s no signal. I’ve also been to the myee website and it’s saying the sever is not responding.

  • carrie_kb

    EE has been Nothing Anywhere for me in London & Milton Keynes all evening -and still is..

  • Shauna Ralph

    Lost service at 6pm, I’m in Ayrshire. Absolutely appalling!

  • PB

    Noticed an hour ago that there was no signal in Cheltenham.

  • John

    I have no network on my samsung galaxy note 3 since after 17:30 hr yesterday until now. I am in Norwich.

  • dominic power

    I lost signal sometime between 1615 and 1700. Still have no home phone, no mobile, no texts and no internet. Using wifi hot spot. Not 0010 so outage 8 hours. Was in Wirral now birmingham so big network issues.

  • Saxwoo

    No service since 18:30 in Bristol.

  • Lizzy

    No signal in Clapham SW11 since 2000hrs & can’t believe it’s due to too many people looking on the ee website for an announcement as mentioned above?!

  • John F

    I lost my EE phone network here in the North East, noticed it about half an hour ago ( 11.45 ) and still off now!

  • Martin

    In Camden London-two ‘phones-one with signal, one without since around 7 pm. Not good at all

  • Deanna Hall

    No signal in barnet and harrow from 17:52 to be exact!
    But had problems all day yesterday with texts taking forever to be received. Not good enough really….

  • JC

    Central London, prime time and nothing for hours. Properly properly annoyed….

  • Gemma Marie Conroy

    Mine has been gone for 6hrs, this is not amusing, I am on call tomorrow and won’t be able to leave the house if this is not resolved!! Sort it EE or I want compensation!!! 😑😑

    • Gemma Marie Conroy

      In the north east as well

      • Gemma Marie Conroy

        This better be sorted when I wake up!!

  • David Salter

    Still on connection still no excuse this is not a service we sign up for
    no customer service full stop please let us know what is happing or is it that bad u don’t know

  • dave

    Not happy with not having a phone gonna leave ee

  • tiffany

    No signal in Northamptonshire since 6.30pm. Not happy at all. Any compensation from ee………..unlikely me thinks

  • JC

    Here’s a thought; first a missing plane and now a missing network – conspiracy theories abound! ;)

    • David Salter

      Now I’m worried lol?

  • Mel Watkins

    No service for hours!! If we didn’t pay we’d b cut off!!!!! It’s a disgrace!

  • David Salter

    Joke no info

  • Andy

    Chill out. These things happen. I want compensation, I’m going to leave. Grow up. Can you really not cope for a few hours? 15 years ago, not many of us even had a mobile.

    • Mel Watkins

      Wen u need ur fone 2 b on call 4 work, cull out isn’t an option! This cud affect peoples lives!!!!

      • Daniel Comer

        here here!

        • Mel Watkins

          How can I b on call! I work in the health care sector n can’t b contacted!!!!

    • Daniel Comer

      for those who have to cover out of hours business no its not very helpful when the basic function of the phone isn’t available.

    • Andy

      Writing 6 or 7 comments on here ain’t gonna change anything. It’s a bad company who relies 100% on a mobile phone working and has given no thought to a contingency.

  • neil

    No signal since 6ish in Chesterfield. That is all

  • memzee

    how wil we be comensated for this mess up

  • KAL115S

    I’ve had no signal since 6pm in Manchester. Out of all those days it had to happen on the day I was expecting a very important call. 12.30am still no signal.

  • memzee

    I want compensation!!! 😑😑or im leaving

  • DENISE

    Denise
    Had no signal in Manchester since around 7pm

  • roy

    Thank goodness I have a Vodafone network as well otherwise I would not be able to work. My ee iphone has been down from 7pm and is still down. I’ve been to Heathrow and now in park lane London. Hopefully they will sort this out soon

  • Jake

    This is absolutely pathetic had no signal on EE since 6pm and still not working now

  • kay

    i’ve had no signal since 6.45pm in coventry & i’m self employed…great!!!

  • pat

    I’ve had no signal since 6.45pm and still don;t have signal now at 1am !

  • David Salter

    So no news on wots happing going to have to go to work 3 hrs early so can get some work done thank u ee for a full expanation on what going on and maybe while I’m at work I might look for a network that works it can’t be that hard can IT ………………………………….

  • David Salter

    Still no signal 1.08 North London

  • Elledag

    No signal always helpful when your dad’s taken to hospital in an ambulance it’s now 1:15am still no signal appalling no info on EE website

  • danny

    hi there from since ive join EE from since January 29th ive had nothing but trouble no signal now its not working all together message saying NOT registered on network its now 1;30am thurday morning and there is no signal from since 1700 hours EE is the worst network since ive had mobile over 25 years 02 or voda network is the best and EE is at the bottom of all networks rubbish am from nw London

  • smiler

    No signal in Nottinghamshire since 1700 ish. Hurry up and get it sorted EE

  • LisaH

    Still no signal none since 5.30pm in leicestershire

  • Sean Ragout

    Am in north London my Sony Experia showing no service still!!

  • marie

    STILL NO SIGNAL,
    PHONE CALLS OR TEXTS SERVICES, SO NO COMUNICATION OR EXPLINATIONS FROM EE, MINE HAS BEEN SINCE 7PM. HAD NOTHING BUT PROBLEMS WITH THIS COMPANY & FOR THE PRICE OF THE PLANS YOU WOULD EXPECT MUCH MUCH MORE, I COULD GO ON & ON, NORTH EAST LINCS MARIE.

  • martyn

    No signal since half 5 , I’m expecting an urgent call in the morning if I don’t get this call I will be reporting you to trading standards for breach if contract .

  • cjk

    Oi cowboys. Where’s the signal. This is a joke now. Compensation better be offered or i’m off

  • Mandy

    I have had no signal since 7ish last nite! I need my phone n waiting for an important call today! It better b working soon!!

  • Chell E Fakes

    Still nothing ???? Never known a failure so long . !!! When please

  • Mark

    Can use Facebook … But no signal since last nite what’s goin on !!!!!!

  • Jacqui

    No signal since 7pm last night in Southampton, this seems to be across the country not just in London, when are EE going to sort it out, they had better compensate people, if bill not paid then they very quick to disconnect you

  • Narley

    Lost signal around 7pm in Ipswich. Went normal around 3am. Not good EE!!!!!!!

  • Rusty

    no 4g, 3g or 2g in Derby still……… fuming

  • Liz

    No signal on my phone in Tredegar, Gwent……again today 22/03/2014
    Why Not EE
    Do something for crying out loud.
    EVERYBODY EVERYWHERE HAS HAD A GUTS FULL..

  • Bev

    Bev
    No Network coverage on my mobile for 2 days.Ammanford .Carms 26/4/14

  • Barb

    no network coverage for 2 days here also. Newport Pembs 26 April 14

  • Martine Kelly Lamerton

    I have “No Service” today 23rd July 2014