Virgin Atlantic are using Google Glass to help improve their service to customers, providing check in assistance and extra information to passengers. The Google Glass trial is happening in Heathrow Airport where a selected number of staff are using the smart accessory. The Google Glass review will be used to decide whether the feature will become widespread or not.
This 6 week trail will see concierge staff assisting upper class passengers through the check in process and providing them with help with any queries. Using Google Glass the attendants can quickly access flight details, weather updates, local information about the destination such as events and even translations, The Next Web reports.
If the Google Glass Trial is successful then Virgin Atlantic will decide on whether to make it a permanent feature that the company uses. The review that is underway will determine the extent of the Google Glass use too, for example more features can be used if deemed necessary, such as information of each passengers dietary requirements.
Passengers confirmed to Virgin Atlantic in a survey that they felt the glamours and excitement of flying had been reduced, compared to how it was in the past. Perhaps this Google Glass trial is an attempt to shake the airline industry up somewhat and offer a new take on customer service from cabin crew.
Google Glass is becoming more popular in the workplace, originally it has been used as personal technology. Professions such as doctors, surgeons and firefighters are using Google Glass to help provide extra accuracy, mapping and information whist they work. Soon we could see a mass breakout of businesses using Google Glass to enhance their customer care and productivity.
Do you think staff using Google Glass to assist you adds an extra appeal?