BBM password reset issues with recovery question

Posted 31 Dec 2013, 12:13

The desire for BBM to release on Android and iPhone was seen for months, then when the app finally launched we saw a lot of joy from users mixed with reports of problems. Overall, teens especially loved the BBM app and find it a way to message BlackBerry smartphone owners and connect without sharing a phone number thanks to BBM pins.

We have been hands-on with BBM on the iPhone 5S and received feedback from teenagers, as well as Product Reviews readers. While most use the chat app every day, there is issues with the service and some need fixing sooner rather than later.

BBM password reset issues with recovery question – one of the complaints we received from our readers and reports we got directly highlights a password reset problem. Normally, you can forget most details to your account and as long as you know the username or email, then you can receive your password by email but this isn’t the case with BlackBerry Messenger on both Android and iPhone.

If you forget the BBM password, then you will need to answer a recovery question. The problem with this is some people forget the answer to that question, then have to wait 15 minutes before they can answer it again. We should also note that in our tests with the BBM app for iPhone 5S, we couldn’t try again after 15 minutes and ran into further problems with gaining access to the service.

BBM password reset issues

What if you forget your BBM password and recovery question? The short answer is you need a new PIN, which then means you need to let everyone know your new pin rather than gain access to your app as it was before. This has been a nightmare for thousands of BBM app users that forget their password and recovery question.

BlackBerry need to fix this problem and allow further details to be sent to the users email, rather than not letting users past the recovery question. An email used to be good enough, but for BlackBerry they feel it isn’t anymore.

Have you forgotten your BBM password and recovery question, which means you cannot reset your password or gain access to the same pin?

Share your problems with the BBM app on Android and iPhone in the comments below, especially if you have met the above issue that our readers reported to us. We will of course update our readers if BBM gains an update that improves the password reset process.

BBM for Wi-Fi iPod touch and iPad should be with us today