If you are a regular player of the addictive and very successful Marvel Avengers Alliance game on Facebook, you’ll know that most of the overall feeling on the game is a feeling of disappointment, with developer Playdom failing to interact with their fans with regards to the promised Season 2 content and its subsequent delay.
Avengers Alliance is an amazing game, but is often marred with Playdom’s questionable business tactics in failing to communicate with their customers in a timely manner, combined with the frequent content updates without fixing up bugs and errors that have been present in the game for months.
Playdom initially confirmed that the highly anticipated Season 2 content for the game would be going live on June 18, as we informed you in a previous report here. Almost one month later though, the content is still unavailable and fans are starting to get a little bit disillusioned on the lack of communication from Playdom.
Playdom’s own customer service department is somewhat non-existant as well, as players will find out for themselves when they receive the same “copy and paste” replies, without helping the troubled user get to the root of the problem as soon as possible. It’s true that we see game content delays all of the time, but at the same time – gamers expect in return a certain level of developer support to make the frustrations a little more tolerable. After all, consumers don’t want to be under the impression that Playdom are just after as much gold purchases (the game’s method of currency) as possible do they?
These problems combined with Playdom’s apparent focus to push forward with the money-spinning but broken PVP match-making battle mode, could lead some to question whether the game would be in better hands if Marvel placed another developer in charge. The constant lack of communication and disregard for fixing bugs in the game certainly wouldn’t happen if this was a console game on Xbox 360 or PS3 for example.
One of the biggest disappointments for us, is that this the same game that was previously voted as the “Best Social Game” of the Year award by G4′s X-Play. Hopefully when Season 2 finally does arrive, it will also come with a series of bug fixes that will make the game a lot more pleasurable to play, than it is at the moment.
Do you play Avengers Alliance on Facebook? If so, get in touch with us on your feelings on the state of the game at the moment. What does Playdom need to do to improve the game in your opinion?