Several days ago there was a recall issued for several Samsung top loader washing machines in Australia. There were 150,000 units affected by this recall, and as yet this does not affect the US or countries in Europe. In that time there has been a lot of confusion, so Samsung has felt the need to keep us informed of the latest news.
A couple of days ago there was an update for the Samsung washing machine recall, which helped to address some of the problems you might have been having. The day the 2013 washing machine recall was announced Samsung customer service advisers were inundated with calls, and so quickly overwhelmed them.
However, as a result Samsung has felt the need to increase their resources in the hope that you will be able to get through quicker, because we can understand how worried you must be.
These new resources will help you determine if you have an affected washing machine, because while there are six models in the recall list, not all of them will have this fault. Not only is there now more staff manning the customer call center, but Samsung has extended the opening hours as well.
If you are worried that you have an affected Samsung washing machine, then you need to call the Product Safety Hotline on 1800 239 655, which is now being manned 24 hours a day, 7 days a week. Now Samsung Australia are showing this is how you need to handle a situation like this, because they understand their customers will be worried, and a quick response is paramount.
The six models affected by this latest Samsung washing machine recall are as follows: SW75V9WIP/XSA, SW65V9WIP/XSA, SW70SPWIP/XSA, SW80SPWIP/XSA, WA85GWGIP/XSA and the