Netflix Christmas Eve outage, problems today

By Daniel Chubb - Dec 27, 2012

One of the busiest times of the year for TV entertainment is over the holiday period, and considering this extra demand it wouldn’t surprise some people that Netflix has experienced a Christmas Eve outage. The official Twitter account updated within the last hour, and explained in a tweet that Netflix are sorry for going down on Christmas Eve.

The timing is not good although their engineers are already fixing the Netflix problems today, but the Twitter account is yet to post another update. You can see the original tweet below that gave the first status update.


We have seen Netflix experience login problems at various times of the year, like in October 2 years ago, but these issues normally occur when demand is higher. Let us know if Netflix is down in your location, and if you’re having problems signing in share what part of the world you’re in below. Has the service been pretty reliable for you this year?

You can also track updates directly on Twitter via @Netflixhelps, which also updated within the last couple of hours explaining they’re “aware” that some members have problems streaming TV shows and movies. At the time of writing it seems that the issue is still not resolved for a number of PR readers.

This is really going to suck on a holiday if Netflix is not up soon, and you might have to resort to regular TV viewing for now. Feel free to share a comment if Netflix comes back up for you, and remember your location and how you’re accessing the service.

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Also See: The Witcher Netflix Series release date excitement

  • no service in oroville, ca and my playstation 3 won’t work either, what the hell happen, a virus or something

  • Laptop sound is all screwed up and stopped on android phone with “buffering” for at least 10 minutes. I turned off phone at thar point. I hate Christmas specials and was looking forward to a few hours of “Supernatural” I live in Philadelphia suburbs,so east coast is screwed up too

  • MyLifeIsOver

    No service in NW Washington state. What ever am I going to do? Life simply cannot go on without my television! Could somebody ple-e-ease tell me what kind of world is this that we live in, where we can send a man to the moon, and yet I can’t watch the television of my choice?

  • No service in Tobyhanna, PA

  • Ken

    Hulu works!

  • Dissapointed user

    Still no service in Houston, only three days ago I started my free trial, so far not good service, I’ll think if it is a good idea to continue with Netflix or look for other options

  • Jose

    No service in Atlanta, Ga

  • richard

    sound but no picture in south carolina,was ok at 2 am.

  • Daryl

    Good thing Amazon Prime Instant Video service was working! Guess you shouldn’t count on Netflix!

  • Jake Shine

    No service in Las Vegas Nv… to the casino!!

  • sammy

    down on Roku in Plymouth, WI

  • keith harrison

    Please fix..

  • keith harrison

    Netflix is not showing a picture at our home. It is playing the movies or shows but no picture.

  • M

    out on PC and TV on the North Shore of Ma. Merry Christmas

  • vote4reform

    No service upstate New York Tuesday am 12/25/12. Not even an email from Netflix to communicate the problem! Unacceptable customer service!!!

  • Mari from San Juan, PR.

    No service on through my Vizio smart tv Netflix app. Somewhat working on my IPad since December 24th. No luck today on Christmas Day either. I’m upset!!

  • Miguel Stein

    Tuesday 25th 12 pm Uruguay time no wifi connection, though yes if cabled to adsl connection

  • No service in Illinois since 6 pm last night.

  • sad at Christmas

    no Netflix access through Roku on eastern shore of Maryland….my main source of TV…hope it comes back soon…..

  • Eddie

    Still no netflix on Comp or Roku. Roku says no internet connection but all other aps work. Been ot since 4pm 12/24 .Wilmington, Delaware

  • Jeanette Ranney

    No service in Madison, Wisconsin.

  • syko

    no service with ROKU or IPAD this morning. PC working with frequent interuptions.
    Jacksonville FL

  • Chuck Caldwell

    Down in northern Virginia but oddly down in different way from yesterday – able to log in but not play any title.

  • maxfl

    Service down on my smart tv, but is running on my computer. Miami, FL – Christmas morning – 7:00 a.m.

  • disqus_52CIlc8bVc

    No service I Lexington, Ky. Since midday xmas eve. Sucks xmas balls!


    still no netflix on roku in nc

  • S in NC

    No service in North Carolina- Wake County area. This is totally insane. They should have been prepared for this as it has happened in the past. Everybody needs a free month for this blunder!!

  • Dissapointed

    They should at least pull their ad from MSN Home page!!!!

  • Dissapointed

    No service in Port Charlotte SW Florida since 7pm last the free month period so I guess u do get wat u pay for: Will not subscribe..going to Hulu..

  • Durham

    I’m able to watch on the pc but not television or Nook in Durham NC

  • alan pudsey

    out in san diego (alpine) Ca.since yesterday. SUPER UPSET !!!!!!!!!!!

  • Jacq

    Netflix is back on my PC, playstation, and older RokU but still wonky on all our newer ROKU units. We are in Mill Creek, WA.

  • boo hoo

    no service in highland, CA

  • Shirl

    on Vizio smart tv says there is no connection to internet but other internet apps work. Kind of works on pc but freezes. Anyone else getting no internet connection on tv when trying to start netflix.


    Not able to watch any videos on Netflix. My Location: Gardena, California.

  • 11:30pm Pacific Time Down on Smart TV Vizio in Sequim, Washington..across from Victoria Canada. Sucks! However, is streaming through my laptop and onto LG tv via HDMI. Hopefully Netflix figures this one out…..won’t be sticking around for problems like this…got enough problems with other E devices!!!

  • rebeck

    No service in Ohio on PC or Roku.

  • j and s

    No service since 3 pm christmas eve. We live in Texas. Ee have had times while looking at a show, it’ll just reload, but it’s never beenout this long. It’s now 12:55 am, christmas morning. We’re still on our 30 day free trial period. We’ve only had netflix about 2 weeks. With the exception of this outage, we love it. We have no complaints about the shows or movie selection. For us, it’s been pretty great, although from some of the comments we’ve read, not everyone feels that way. It’s

  • RB

    No service in Northern California and we live 10 mins from Netflix headquarters!

  • M Bush, Brentwood CA

    No service in San Francisco Bay Area on Roku, Wii or Nook…Merry Christmas Netflix…maybe to make it up they will finally make Netflix available on my BlackBerry Playbook. When is redbox available for streaming?

  • jay

    no service in toronto on apple tv , computer or iPhone

  • Clint Conley

    Down on all devices in Misawa Japan (US Air Force Base).

  • caregiver

    no service in MN on smart wifi, pc or wii, Is this something we have to look forward to on New Years Eve also? If so, I just might have to switch to something else.

  • carolyn

    No service in Gilbert, AZ

  • Natalie L

    Vancouver BC

  • no service in Oak ParK, IL on Samsung Smart Hub BluRay – sketchy on iMac, but ok on PC. 2 days into trial and not looking so hot.

  • Bob Smith

    Down in British Columbia as well at 10pm Pacific time

  • SherylinMT

    No service in Billings Montana—Boo

  • Archer

    Down in Pomona, Ca.! Bummer!!

  • mfknv

    Idk what to do w my life now. Netflix ruined my Christmas

  • Richie

    no service long island new York Computer,Ipad, and dvd player !am 12/25/12

  • circle5hosting

    6 hours of complete outage on all media in PNW/Seattle. 20 mins on hold to CS to be told its being worked on, but they dont know what the issue is…Well Doh!! DDOS attack, maybe the engineers need to leave the christmas sherry alone if they cant figure that. Ive run a server/hosting business for 6 years and any DOS attack ive had is resolved within the hour – does this mean we all get december free i wonder – maybe EVERYBODY should demand it on the busiest tv day of the year 😉

  • me

    Oregon no online threw computer- nor threw the wii. service been out since after 1:00pm its now after 10:00pm.

  • Mrs. Taliaferro

    no service in southern oregon, and i’m not sure why it’s assumed that i can just turn on my cable, i don’t have it.

  • no ho ho ho

    no service on any platform in eastern WA.

  • CallmeK

    No service in alaska

  • Teresa

    No service in NYC 🙁

  • Alex

    No Service in Antioch, CA

  • zoechristine

    no service in Los angeles, ca

  • This sucks no netflix in sugarloaf ca Merry Xmas to all and all a goodnite😡

  • Renate Lewis

    No service in eagle river , Alaska

  • Renate Lewis

    No service in Alaska

  • netflix on laptop it is sorta working but tv is not working at all on the coast of virginia

  • No Netflix in Riverside County, California

  • nanabob

    No service on Oregon coast

  • Annie

    Netflix out in Cromberg, CA. Thought I did something ……but it isnt me it you Netflix…thats a relief and disappointment at the same time….please hurry and fix. We r snowed in tonight and was looking forward to family movie night.

  • mandagirle96

    No service in Oklahoma

  • Just decided today to go back to Netflix after almost 2 years. Not a very auspicious beginning . . .

  • iluv2crochet

    No service in Northern CA.

  • The one or two nights a year when you need them!!!! down oi Souther California as well.


    No service in Lenox, Michigan.

  • Ron

    no service in western South Dakota…we have trouble all the time with movies cutting out

  • Arlene

    Im very sad the one night my husbandis back from being on the road and there is no netflix to watch….mount dora, fl

  • Kat

    No service in Las Vegas I want to watch all the holiday movies without commericals, I had to work today, couldn’t be with my family now no Netfilx…..Merry Christmas to me

  • Down and out in Bryan, Texas. Both computer and ROKU are problematic.

  • Ruby Bickford

    Dear Netflix: No service here in Rogers County, Claremore, Ok.

  • no netflix service in a Beckley WV

  • Gee, thought it was just me…
    Nothin’ doin’ in Northeast PA… So much for a mini “Breaking Bad” marathon….
    Wonder if we’ll get a month free? Ya, right…..

  • Down on D-Link in Mississippi. Can’t get to online assistance either.

  • Shane

    Down in central wisconsin

  • will

    down in casper wyoming


    No Netflix for Xmas in Florida …thanks Netflix btw who are your competitors again?

  • no service in ohio for 7 hrs at least

  • bigphilly

    Down on pc and ps3 in north GA great timing

  • nice going losers. applauding your coustomer service

  • down in westren colorado

  • punkchick

    maryland streaming I’m completely out!

  • mary

    down in ky

  • coventree

    Down in Bloomer WI

  • Ryan

    Still down in Chicago as of 10:20PM Central Time on all platforms

  • Ace in the Islands

    No service in St. Croix, Virgin Islands

  • Katie

    No service in virginia

  • No service in southwest Idaho

  • ronaldsauve

    Writing from southern Maine, in Eliot, next to Kittery. Access via WII, no service all evening and tonight, we also always have problems with the service stopping and starting several times during a movie.

  • abcteacher

    no service in south suburbs of chicago illinois bah hum bug………….

  • boggin828

    Down on Windows phone in Seattle…

  • Randaway

    Down in West Tennessee… 10:04 pm Christmas Eve.. darn shame..

  • HP laptop OK Can not connect on Vizeo smart tv Central PA

  • not working in NW PA