There is a lot of competition when it comes to which company provides consumers with an internet and phone connection. Today we have news that TalkTalk is still the most complained about ISP in the UK, and O2 reigns supreme in the mobile market.
According to regulator Ofcom the company is still the most complained about internet provider in the UK, but the BBC is reporting that the number of complaints has come down over the last six months. TalkTalk have now been the top of the tree regarding complaints for the last four consecutive quarters.
During the same period it was found that mobile provider Three was the most complained about, which was mainly centered on disputed charges and customer service issues. Rival mobile provider Virgin Media also saw an increase in complaints during the last year.
The figures are based on complaints that are actually sent to Ofcom instead of those that find their way to the individual operator. It has been found that mobile services receive fewer complaints compared to fixed line or broadband.
During the first three months of 2011 complaints about TalkTalk peaked at an average of 0.81 per 1,000 customers, and fell to 0.55 by the third quarter of 2011. TalkTalk responded by saying it was “encouraging that complaints continue to come down”. They continued by saying that there had been a 40 percent reduction in customer service calls year on year, and would continue to work on improving.
For the fourth quarter in a row Virgin Media had the least amount of complaints at 0.19 per 1,000 customers. Its mobile division saw an increase though up from 0.3 to 0.7 complaints per 1,000 customers.
Three are way out in front though with complaints climbing from 0.09 to 0.14 per 1,000 by the third quarter of 2011. Meanwhile rival O2 were the least complained about mobile provider during 2011.
Have you had to complain about your service provider?
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