Reports of PS Vita problems leave Sony baffled, smear campaign?

 

By Posted 21 Dec 2011, 14:49

The PlayStation Vita has been available for a few days now for lucky gamers in Japan, and early sales figures for the device look promising. Yesterday there was talk that some users had been experiencing issues with Sony’s new handheld gaming console. But reports of widespread PS Vita problems leave Sony baffled, and wonder if there is a smear campaign going against the console.

According to an article on The Guardian Sony acknowledge that there may have been some users experiencing some minor issues with the PS Vita. David Wilson of Sony Computer Entertainment stated that the company is “annoyed with these stories, because we can’t find any evidence of widespread glitches”.

Also See: PS4 2.0 update date close, 1.76 release crushed

Some of the reports have claimed that Sony had apologized about the PS Vita issues, but Wilson added that “there’s an apology on our Japanese website for people who are having trouble getting through to our technical help line, but that’s it”. There is also a page that shows some procedures for turning the device on and off, which Wilson said had been on the Sony site before the device was even launched.

It looks as if certain comments have been lost in translation from Sony’s Japanese website, although the company has already released a firmware update. This can be expected with any new device shortly after being released though.

There may be individuals who are not fans of Sony and could be trying to smear the launch of its new product. If there are any widespread problems with the Vita at least Sony has a couple of months to correct them before it launches to other parts of the world.

Do you think Sony has been the victim of a smear campaign?

  • Jjjrhar

    Of course they are. Haters are going to hate

  • Sony

    I know no-one will believe this but I actually work at Sony and am pretty high up in the business- I am the assistant manager of the entire playstation vita department. We have not received conclusive proof one way or another that the console hast any dsigen flaws. However we are aware that their has been a freezing glitch whilst updating the software and we are also aware of the PSP emulator exploit and we are currently working on a fix for the emulator. However, if you have received a faulty PS Vita please contact Sony Playstation support so we can organise a replacement. If you have any other queries regarding the PS Vita please call Sony Playstation Support or alternatively, visit the Playstation Forums.