If you bought the Sprint version of the recently released iPhone 4S, there is a good probability that you would have experienced slower than normal download speeds using the company’s 3G network. After originally dismissing claims of slow speeds, the company has now admitted that there’s a problem and confirmed that they are working to fix it up asap.
Problems were first widely reported just days after the iPhone 4S went on sale, with AT&T and Verizon also offering the new device on their 3G networks. After recent studies though, it became apparent that Sprint’s network wasn’t quite up to the same speeds as Verizon and AT&T, prompting users to complain to Sprint with their findings.
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Since then, those findings can now be seen at the official Sprint support boards, with one thread in particular receiving over 1200 replies and almost 250,000 views. This has now urged Sprint to come out again to discuss the speed issues, and this is what Sprint’s Fared Adib, head of product development had to say in a recent interview with CNET:
”We’re taking the reports of problems from a small number of customers seriously. There’s nothing of significance to report yet. We don’t see anything that is easily replicable.”
He also confirmed that once a specific problem is found, they will be fixing it asap, but for now it seems as if Sprint are still monitoring the problem. Surely with so many complaints on their own official boards, you would have thought that the process would be speeded up by now, as we’re sure it’s a very frustrating issue for Sprint customers given that they have waited so long for the iPhone to arrive.
If you own the Sprint iPhone 4S, let us know what your average download speeds are, and if they are really as bad as everyone is making out. Are you disappointed in the way Sprint are handling this issue, or are you confident that they’ll find the root of the problem soon?