Millions of BlackBerry users across the world have experienced three days of disruption with their mobile service. The problem first surfaced in areas such as Europe and Africa, which quickly spread to the US and Canada. Now as service begins to resume for some, we can tell you the BlackBerry outage in October 2011 was not down to hackers.
Earlier today the company said it had seen a “significant improvement” to its services, and had previously left many unhappy users without access to emails and the web. The company said this morning in a statement that all services in Africa, The Middle East, India, and Europe were beginning to get back to normal.
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They added they are working around the clock to monitor the situation and thanked users for their patience. Meanwhile TechRadar are reporting that the company said last night the issue with its services was not caused by hackers.
David Yach, RIMs chief technology officer said “I know there is often speculation in these situations of a potential breach or hack, but we’ve seen no evidence that this is the case.” The company thinks the problem was caused by a core switch failure in its systems.
Yach added that the company will be looking in more depth to the root of the problem over the coming days. RIM has also stated it thinks all the problems will be sorted by the weekend, but could not guarantee it.
The problems have come at a bad time for the company as not only is the new iPhone and iOS being released this week, more of the company’s investors are calling for a breakup of the smartphone maker.
Has your service got back to normal where you are?