Yesterday we told you about how a good friend of mine had his FIFA 12 Ultimate Team hacked, this resulted in him losing most of his coins and all of his players, so he contacted Electronic Arts customer support, we now have the response he got from them
The first thing which EA ask you to do is change you password immediately, also they ask you to ensure that you don’t share it with anyone, not even EA Support – the latter part of this suggests that they are aware of people falling for phishing scams. EA’s team have a list of things which they want you to respond with, firstly they need to know your FUT team name and how many coins were lost, they then want you to answer the following questions:
Have you changed your gamertag recently?
Have you contacted Customer Support for any kind of transfer recently?
When was the date and time that you noticed that the team was last intact?
When was the team lost?
Was there an system or console update when the team disappeared?
Once you send across these details the EA development team will review you situation and look into possible compensation, at the time of this post my friend had not received compensation, but things are looking more promising than they one were. When we hear more on the matter we will keep you posted, for now we would recommended changing your FUT password to something more secure than it currently is, even if you haven’t been hacked – you can test how secure your password is here.
We have to say that we are impressed by how helpful EA are being, let us know if you were compensated due to your UT being hacked, if so leave a comment below.