Shocked? TalkTalk UKs most complained about ISP

 

By Posted 22 Sep 2011, 14:27

There has been a lot of talk about the speeds that UK residents are currently getting from their broadband service recently. But the trouble is no matter what speeds you are getting, it can be quite annoying when your provider messes other things up with your account. Today we have news that TalkTalk is the UKs most complained about ISP.

Accruing to an article on The Guardian during the first six months of this year the company had the most complaints from customers. Between April and June it had more complaints about its phone and broadband services than all of its rivals. This is compared to BT Retail, BSkyB, Orange, and Virgin.

Also See: UK 4G coverage could start in 2012

Virgin had the least amount of complaints for both its services during the same period. This is the second quarter in a row that TalkTalk has topped Ofcoms complaints list for broadband and phone services.

For every 1,000 phone service customers it has it received 0.8 complaints, this compares to 0.58 for its broadband service. Meanwhile Virgin received only 0.15 complaints for both of its services. The number of complaints the provider receives has dropped substantially over the last year, but it will still be embarrassing for the company.

Only last month TalkTalk were fined £3 million for overbilling 65,000 customers for services they didn’t get, which was the largest fine of its type imposed by Ofcom. Meanwhile the mobile provider that received the most complaints was 3UK. They have seen a steady increase in customers complaining since October 2010.

The Mobile provider that saw the lowest amount of complaints was O2 that only received 0.02 complaints for every 1,000 customers. Are you happy with your ISP or mobile provider?

  • robbie

    im with talk talk and had trouble ever since i joined them my broadband keeps cutting out
    stay well clear of them 

    • Unchives

      The service regarding billing is terrible, they dont have a complaints dept. I wrote to their southampton address twice with complaint reference numbers provided. On phoning them, they did not recognise the complaint reference numbers and had no record of my complaints. I have been to INDIA, SOUTH AFRICA, on the phone which is where they are based, TOTALLY & UTTERLY USELESS!

      I have passed the complaint to the Regulator. STAY CLEAR, They are Cheap & Boy does it show!

  • robbie

    im with talk talk and had trouble ever since i joined them my broadband keeps cutting out
    stay well clear of them 

  • robbie

    im with talk talk and had trouble ever since i joined them my broadband keeps cutting out
    stay well clear of them 

  • Margaret

    Totally agree with comments outlined.   I have experienced problems since 16th Sept. regarding e-mail and broadband access also telephone line problems.  When I tried ringing them I got a recorded announcement advising me they had system issues so consequently nothing happened.   Stay well clear of this provider I deeply regret renewing my contract for a further year.   Margaret