There has been a lot of talk about the speeds that UK residents are currently getting from their broadband service recently. But the trouble is no matter what speeds you are getting, it can be quite annoying when your provider messes other things up with your account. Today we have news that TalkTalk is the UKs most complained about ISP.
Accruing to an article on The Guardian during the first six months of this year the company had the most complaints from customers. Between April and June it had more complaints about its phone and broadband services than all of its rivals. This is compared to BT Retail, BSkyB, Orange, and Virgin.
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Virgin had the least amount of complaints for both its services during the same period. This is the second quarter in a row that TalkTalk has topped Ofcoms complaints list for broadband and phone services.
For every 1,000 phone service customers it has it received 0.8 complaints, this compares to 0.58 for its broadband service. Meanwhile Virgin received only 0.15 complaints for both of its services. The number of complaints the provider receives has dropped substantially over the last year, but it will still be embarrassing for the company.
Only last month TalkTalk were fined £3 million for overbilling 65,000 customers for services they didn’t get, which was the largest fine of its type imposed by Ofcom. Meanwhile the mobile provider that received the most complaints was 3UK. They have seen a steady increase in customers complaining since October 2010.
The Mobile provider that saw the lowest amount of complaints was O2 that only received 0.02 complaints for every 1,000 customers. Are you happy with your ISP or mobile provider?