PS3 update 3.72: Only firmware problems reported are lack of features

By Updated on

Within the last few hours another Sony software update has gone live, this is for PS3 firmware 3.72, and the update is said to be just a minor improvement. The new firmware uses just 190MB of storage, although to play games online you’ll need to download the update.

The only improvement being reported is for PlayStation 3 playback quality when in use with certain format software, and while keeping system stability at its best is great, we cannot help feeling disappointed as extra features are always welcomed.

So if you’re reading this and are planning some gaming today, then it’s a good idea to get on slightly earlier so you can get the PS3 v3.72 update installed sooner, rather than later. Do you think this update was to keep ahead of the modders/hackers? Let us know if you had any problems installing the new firmware, and what has not worked right since the last install like PS auto updates.

We can think of a few features that this update could have brought, but for now lets look towards PS3 update 3.80, what would you like to see? Cross game chat is on top of our list, but do you have anything less obvious?

Update: Some of our readers have reported issues with the manual PS3 time being an hour behind, although this PS3 update seems to have fixed that now. Another issue is with PlayStation Home freezing, which has not been fixed according to some people.

Also See: PS4 2.0 update release date confirmed

  • Woersaa

    I’ve just tried to install this update, and is now stucked with the 8002f165 error ! No clue what to do, all help is aprreciated !

    • Ozzy

      check your connection 

      • http://www.facebook.com/people/Niels-Woersaa/750553049 Niels Woersaa

        It has been downloaded, its when trying to install the update

        • Cryptoisfuron

          when i was downloading the 3.72 it froze so i restarted my system and now it saying i need to reinstall the system software then press select and start at the same time but how do i get the webpage up and the download if you have any ideas plz reply back. 

        • Cajerace

          Hi everyone! I had the same issue with 3.72. Froze at 99%, then wouldnt reboot or anything through safe mode.  Tech support said there was no option but to pay them $129 to fix it.
          I waited for 3.73 to come out, updated through USB, and miraculously my playstation is working again.  Tech support is a scam!!  I will not be buying anything else through Sony.. constant updating with a small chance of something going wrong, which makes money for them when people send their machines in to get fixed.

  • Woersaa

    I’ve just tried to install this update, and is now stucked with the 8002f165 error ! No clue what to do, all help is aprreciated !

  • Ozzy

    I would like to have the ability to change my PSN ID without losing trophies or downloadable contents. The Japanese accounts have this feature why not the American accounts as well ? I pretty much would like to see all features that the Japanese accounts have on the American accounts. It wouldn’t be fair if only the Japanese accounts can have everything wouldn’t it ? I don’t think so. 

  • Matthewkh

    The DLNA ‘scan for media servers’ option seems to have disappeared?!

  • Jin

    try installing from a usb stick, that might help it work – my mortal kombat constantly freezes at the start screen now since 3.72 :(

  • Jin

    try installing from a usb stick, that might help it work – my mortal kombat constantly freezes at the start screen now since 3.72 :(

  • Nathan Blair

    it is not downloading

  • http://openid-provider.appspot.com/Quadrillion01@live.com David

    I hope it fixes the date/time issue with the Quriocity music service. Almost every time I use Sony’s music service, it tells me to go to system settings to adjust the time. It sounds like it might have from this article, but I sync my time via the Internet and not manually.

    • Jet111

      you have to change it 2 day light savings manually no matter what andwhen daylight savings ends u have to switch it back

  • Mrhill

    yea I thought that after the network went down they were going to have cross game chat or was that just a rumor

  • Anonymous

    Wow Daniel Chubb is dumb. Cross game chat isn’t possible on the PS3! Jackass. A Sony rep. confirmed it about a month ago.

  • Anonymous

    Wow Daniel Chubb is dumb. Cross game chat isn’t possible on the PS3! Jackass. A Sony rep. confirmed it about a month ago.

  • Zerocoat200

    Now my PS3 freezes whenever I try to do anything at all. Netflix, a game… doesn’t matter.

  • Zerocoat200

    Now my PS3 freezes whenever I try to do anything at all. Netflix, a game… doesn’t matter.

    • Scoopydoo18

      got the same issue! ps3 doesn’t even boot completely……………

  • Ripgroove

    I get the cinavia sound error now when 20 mins into a DVDriped film. Blocks the sounds but still plays but no sound. Having to play it at 1.5 speed to get sound…… not sure if its just this film still need to test 1 i know works.

  • Frankrutkowsky

    Won’t download for me stuck on 3% forever

  • Leenkelly

    My PS3 is now crashing all of the time since installing this update. 

  • Not A Happy Chappy

    Yup my bloody ps3 keeps crashing at the end game lobby on mw2 after installing this crappy update 3.72 today, im not happy at all!!!!!!!!!!! Bloody SONY AGAIN!!!!!!!!!!!

  • Christopher Donahue

    I installed it and after it was done my ps3 shut off and now I can’t get it to come back on! I’m very upset especially sense Sony told me its not their problem and that I have to pay 129 plus shipping and handling to get it fixed!

    • I_dennis

      Same here, my son’s batman game is stuck inside my ps3, nice update Sony, cheers

  • Paul

    Downloaded and when it installs It frreezes on 99%!! Cant get passed this?

    • Nyyankessfan10

      yooo!! same here man! i cant get past 99% and everytime i turn on my ps3 it goes straight to the downloading and i cant even cancel the download…

    • Nyyankessfan10

      yooo!! same here man! i cant get past 99% and everytime i turn on my ps3 it goes straight to the downloading and i cant even cancel the download…

  • Gutted

    Crashed after installing and now it won’t even switch on! Any suggestions?

    • CHICKY3

      um i cnahged my language to french lol and everythings fine try tht

  • CHICKY3

    BLACK OPS MULTIPLAYER IS SCREWED AND IT FREEZES

  • Not A Happy Chappy

    Right after being on the phone to Sony “Again” about this update problem, they are saying the same old crap “it’s because i updated wireless and must of got a glitch and to try system restore”. I’ve had this before with my last slimline ps3 after an update, it messes up your blu ray drive and everytime you try and play mw2 or any blu ray it clucks and makes noises and sometimes it won’t load any disc. This however will get so bad that the drive will stop reading disc’s all together if its anything like the last time i had this after Sonys updates!

    Not very happy and i am now making the change over to X-BOX and i told Sony this, there answer was if you are still under warrenty you will get a swap with no problems,,,,,,I don’t want to pay £300 for a box of crap problems!!!!!

  • http://www.facebook.com/people/Nathan-Quinn/71208048 Nathan Quinn

    Getting a very common problem it seems. I usually don’t watch the download bar, so when I came back I had a blank screen and the soft off switch wouldn’t work. Just got the 3 beep you get when you eject without a disk in. I ended up having to turn the power switch off, but I still can’t get anything when I turn it back on. Not sure if it finished downloading or not.

  • Not A Happy Chappy

    Sorry to hear that mate, but i am afraid you are in a worst boat than me as your ps3 must of gltiched during the update download  to according to Sony and Sony said to me today that alot of people usually can’t even switch there ps3 on if the download is corrupt and that i wasn’t so bad as my ps3 still turns on.

    Going back to my ps3 it is restoring as we speak and it has been for 3 hours now and it still says it has another 13 and 48 minutes left….. WTF!!!!!!!!!!!!!!!!!!!!!!!!!

    I will post back here as soon as my ps3 has restored itself and i have now downloaded the new update onto memory stick and will try and update the ps3 using the stick rather than the crappy option they give you in there options. But don’t forget my router and laptop are also running wireless so the update was download no different if you think about it.

    Ohh Sony you really do know how to shoot yourselfs in the foot!!!!!!!!!!!!!!

  • Release

    I have been unable to sign in to PSN network since I updated.

  • Release

    I have been unable to sign in to PSN network since I updated.

    • Release

      Update: Turns out PSN is down… Again. Microsoft is starting to look like the lesser of two evils.

    • Release

      Update: Turns out PSN is down… Again. Microsoft is starting to look like the lesser of two evils.

      • Jaiden

        No, I’m on it fine…

  • Jayruiz88

    i cant connect to psn since the update…. just says psn timed out

    • Saizu Fuma

      Same here. My internet connection is fine but I cant connect to the PSN. Is PSN down again?

  • Yves Lacotte

    I can connect to internet after uploading but cant connect to psn… Says also timed out :-(

    • randy

      same problem here
       

  • Latey_70

    got the saaam e problem… wtf is up with sony, i ddnt buy a ps3 to get all these type’s of problems… the other day my ps3 kept freezing and i cudnt go online on COD, now this jheez… i defo knw Xbox aint haing no crap problemz lyk diz.

  • Vinh Vo

    same here I can’t connect to PSN after this update -_____- I’m about ready to go get me an Xbox 360.

  • Drumman

    i cant connect to psn update installed fine and all worked now wont let me log in really getting frustrated i have tryed all the recommendations listed and none have worked i can only presume its down to something on the new firmware

  • Drumman

    i cant connect to psn update installed fine and all worked now wont let me log in really getting frustrated i have tryed all the recommendations listed and none have worked i can only presume its down to something on the new firmware

  • Jvtakeover

    mine saying the same thing why?

  • Not A Happy Chappy

    My ps3 is still restoring after 13 hours so far and only another 4 to go it says. Crazy. :(

  • huji fuji

    i keep getting an error every time i sign in to psn !! >_< 8002ad32

  • huji fuji

    i keep getting an error every time i sign in to psn !! >_< 8002ad32

  • Iloveps3

    Ever since 3.0 my games have been freezing. Sony plz fix this or I’ll think about hedding over to Microsoft. I’ve been with u guys since the beginning so plz just fix it I know your trying

  • Ray

    After installing software Version 3.72, my Ps3 no longer sees my laptop.  I can’t stream video or audio through the Ps3. 

    • Dunne109

      Same here, can’t seem to find any solution other than waiting for another update

  • http://pulse.yahoo.com/_T2UNNQODIWXF6SZBY5OUZWEQW4 Radville

    people cant survive not playing video games for more than a day and they switch to xbox? thats so embarrassing

  • Bbmurky

    The psn is under mantainance thats why u cant get connected to the net!! They aré updating some Games and titles, soon it Will be fixed/ online again, be patient

  • Miggy422

    Im having trouble connecting to Call of Duty Black Ops .
    When i finally get on it freezes and signs me out.
    Anyone else having the same problem?

    I actually sold my ps3 yesterday thinking it was the ps3 that was messed up , i bought a new one and did the update and the same thing happened .

    anyone know what can we do about it?

  • Miggy422

    Im having trouble connecting to Call of Duty Black Ops .
    When i finally get on it freezes and signs me out.
    Anyone else having the same problem?

    I actually sold my ps3 yesterday thinking it was the ps3 that was messed up , i bought a new one and did the update and the same thing happened .

    anyone know what can we do about it?

  • Mikey_h_81

    I’m getting a green hue on the screen using HDMI after the update restart! Anyone else?

    • Xkiller NL

      I also have it, HDMI totaly stopped working. Crappy scart works however. (have a launch 60gb ps3 fat)

  • ImYourCreator

    Im so mad after installing this update my games freezes now whether i play online or not… Im so dissapointed right now… Where can i complaint about this or what can i do to fix this? Please help

  • Nyyankessfan10

    my update is stuck at 99%… it never goes past 99%… nice job sony now i cant get online ever again =)…

  • UpdateStation

    Bought 3 new games for ps3 about 6 days ago now, had no problem.  Updated yesterday to 3.72 and one of my new games gives me this error code 80010514.  I was playing this same game OFFLINE minutes prior to this update.. decided I wanted to play some multiplayer co-op.. connected, was told to update new firmware, so I did… installed fine… restarted… start game and ERROR 80010514.    Tried one of the other games and it worked, I’m kinda hesitant to go threw my massive pile of games just to realize some of them will not work what so ever now … and this all starts the minute after this firmware…. coincidence?

  • Jeffenslow

    ever since the 3.72 update…..i no longer get any sound on any of my PS3 game discs, yet my downloaded demos do have sound…..the player also plays sound just fine for dvds or blueray……NO SOUND FOR PS3GAME DISCS…..i have my 15 year old son on weekends…..sony better get their ignorant asses to my house and fix it now…..or refund my $300

  • Dboz555

    My son downloaded firmware revision 3.72 and it killed my Blu-ray so I reset the settings like Sony’s website says to do and now it does not work at all. DO NOT DOWNLOAD firmware revision 3.72

  • Derter45

    same here 3.72 killed bluray

  • Tbpuglisi

    The download completely crashed 80 GB playstations (CECHL01).  DO NOT download it.  The system will not turn on after the update and Sony will not take responsibility for it.  Completely unethical!  Buy an X-Box.  Anyone else with the same problem and model, please post.  Maybe with pressure, Sony will step to the plate and do the right thing.

    • Treeman22

      Same here. Worked fine, then the next day, couldn’t play any discs, DVD or Blu-Ray. Sony really didn’t test this out very well at all.

    • Simplyplain2

      Bought a used 80 gb same model. Only had 2 days, downloaded 3.72 locked up and crashed at 72%. Luckily I didn’t pay alot for it. My 120 gb will never get another update after this, no matter what!!!

  • Tbpuglisi

    The download completely crashed 80 GB playstations (CECHL01).  DO NOT download it.  The system will not turn on after the update and Sony will not take responsibility for it.  Completely unethical!  Buy an X-Box.  Anyone else with the same problem and model, please post.  Maybe with pressure, Sony will step to the plate and do the right thing.

  • Geralama011

    update screwed up online mw2

  • Jrgabayan

    Update may have killed the disc (BD/dvd) reader. Played a dvd and game well yesterday then crashed while watching some extras on a BD and now it won’t play DVD, BD or any games. Not very happy.

  • http://www.facebook.com/people/Zachary-Rusk/1245545427 Zachary Rusk

    that $60 a year for xbl sounding better yet?

  • stocker14

    Don’t complete update 3.72 it crashes all older systems!

  • Aladgob

    3.72 destroyed my blue ray. Games don’t work movies don’t work. Wtf. Worked fine for 3 years get this update and the games froze moviesa skipped and now nothing. I’m feenin to play right now.

    • Atomicdevil

      mine too, had 3 different movies bought at different times, one bought last month, in fact just bought the new transformers. Finally going to watch it and nothing, unwrapped  the stallone movie nothing, unwrapped the xmen same thing. Hopefully sony not making us buy that warranty for something their firmware did to our ps3′s

  • Dazstevens

    Add mine to the list also. Had this PS3 since the beginning and now since 3.72 I crashes all the time freezes in games, freezes in menubar, decides to shut down and flash the red light. re-format and still same old problems. How do I roll back this update of death!?!

  • Scottyb_95

    My Ps3 freezes at the loading screen. I then turned it off from the wall because it wouldnt restart, now it says I have to re-download  3.72. I have had enough of all the problems that sony has caused. They should do something about it!!!!!!

  • Little1inthewind

    After 3.72 update I can not sign on. Will not find ip address in auto and when manually entered it does not find internet at all. My pc does just fine with a download speed of 22 Mbps! I have been working on this for a week straight even with a friend who is certified in networking. Sony..  you done it again.

    Does anyone have a fix foir this? I see many with the same problem but no one with a fix.

  • Cookie

    ok, so this guy i know said don’t download the 3.72 patch/update. Instead he said go buy an Xbox! lol sorry couldnt help it! ><

  • Anonymous

    This is a bunch of BULL!!!!!!!! Just did the update, now my playstation wont even come on.  All I get is a blank screen, no error codes, no prompts, nothing. WTF

  • bda23

    why does my ps3 freeze right after i sign in to psn?? 
    its in update 3.72 and have 80gb

  • guest

    3.72 killed mine too.  I called Sony who told me to manually reinstall the update, which I did, but now it’s stuck on 99% when installing the update.  Can’t even boot into safe mode.  This is BS.

  • Bad67kat

    I have a 1st gen 80g, with a 500g installed. i just did 3.72, and everything works, except when i go to play games. it will randomly freeze, then reboot. it worked perfectly fine before this update.

  • Lookie

    Hi, i have the old 60Gb console which i bought new when it came out. It has been working fine until today. I have just downloaded the 3.72 software update as i wanted to sign in so i could watch 4 on demand. When the machine was uploading it crashed with a error “8002F0AC”. I rang up PS3 Support & they told me to restart the console. I did as they said & now error “8002F14E” has appeared. I can’t even boot into safe mode. They said the console is broke there is nothing they can do. They said that they are not responsible because i agreed to their download policy & that if i download any contents its  at my own risk. You have no option but to download if you want to go online.All the extras & add on packs i have downloaded onto the console that i have spent money on is all gone as i believe you cannot transfer add on packs to memory stick. They said they would give me like for like with a  refurbished one with 3 mths warranty for £120 as the warranty has expired on the console i have. What a BUMMER.
    Lookie

  • Adalberto_montano@yahoo.com

    Trying to upload 3.72 on to my ps3 but it freezes at 99% it suckssssss . Man its a brand new sistem ,its worthless cant evenplay movies now its trash .

  • Rocker182

    Me too, trying to update to 3.72 and it’s keeping stucking at 84%, WTH!!! :(

  • Ashton

    my ps3 hafter it gets to about 30-40% turns its self off no matter what. i have tryed keeping the controller and ps3 active the entire time and it still just shuts down… when i start it up it says it was unable to download the up date and when i say try again it starts back at 1% …. what do i do?!?!?!!

  • av

    I don’t have internet 120gb system and the system stuck at 99% on install screen it won’t get off that screen even when I turn it off it keeps going and installing even when game is not in any ideas how to fix?

    • http://www.facebook.com/ItzBoothy Ryan Boothy Booth

      yo mines the same bro, my ps3 is stuck on this shitty screen and wont get off it!!! gets stuck at 99% its an 120GB model, a slim ps3, sony best send me a new one if i cant get it sorted. But im updating to 3.73 and its doing this, i was on 3.72 and was fine.

  • http://www.facebook.com/ItzBoothy Ryan Boothy Booth

    SO HOW DID U GET IT TO START THE UPDATE THROUGH USB! AM GONNA TRY RE DOWNLOADING THE UPDATE AND UPDATE THROUGH USB!

  • Ichibugin

    This IS BS!!!!!! I SHOULDNT HAVE BOUGHT PS3!!!!!!! I SHOULD HAVE BOUGHT ALIENWARE M14… THE FFFF… I’VE WASTED MONEY FOR THIS OUTCOME? ZZZZ…

  • Draemon170

    ok we got mortal kombat for the ps3 and its brand new yet freezes on a certain point constantly. any ideas that might make it work?

  • Jordy_delsing

    mine won’t start cod mw2 after the update. first it loads the game but after the logo of infinityward the ps3 returns to the home page

    • Erlendtveide

      mine too!