New PS3 firmware 3.70: Update not without problems

By Alan Ng - Aug 10, 2011

Earlier on we informed you that there was a brand new and sizable update for the PlayStation 3 system, which updates the firmware to v3.70. So far we haven’t discovered any major problems with the update but we have discovered a minor issue which occurs on selected TV sets.

If you haven’t updated to v3.70 yet, you can do so by switching on your PS3 console – you’ll have to update anyway since it’s mandatory this time by Sony, unless you are running a custom firmware of course.

Anyway, the problem we discovered whilst updating will only affect those with a Samsung LED TV, as it appears as if the TV will lock out for a few minutes during the update process – giving you a ‘Mode not supported’ message at the same time. If this is happening to you, DO NOT switch off your PS3 as it looks like a problem related the TV, and the resolution setting, not the console itself. Wait for a few minutes and your PS3 will start up as normal, although it did feel like something bad had happened during the update process we must admit.

Again, this is not a major problem with the firmware 3.70 update, but rather a heads up for those of you with Samsung LED TVs who are yet to update. On a side note, we’ve also seen that Sony has created a new category on the XMB labelled TV/Video Services, which you will now find your on demand services such as LOVEFILM, iPlayer, Hulu and so on. You may not see this content straight away, but heading into the ‘My Channels’ section will sort this out for you, this may vary depending on what region you are in though.

With that said, it looks like 3.70 is a pretty good update, adding lots of new features. Automatic updates is a very cool addition, although it is only available for those with a PlayStation Plus subscription. If you have discovered any other problems with 3.70 or encountered the same issue involving Samsung LED TVs, then get in touch with us below.

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Also See: PS4 Slim Gold and Controller leaked, buy early

  • Civroots

    I’m using samsung PX2370 LED monitor, I purchased nba 2k12 and updated the firmware to 3.70, I was able to play for a few hours then went to sleep. When I tried it the next monitor just go blank, it detects the ps3 but no video or sound output..Need your advise.

  • Edward6662003

    after the update not only it killed my fragfx and now no sound after battlefield bad company 2 update. Everything works fine but no sound coming out of my Sharp Aquos.

  • Kenny1748

    Huge problems with 3.70. Working fine until I tried to update but now PS3’s basically dead. 

    Sony couldn’t care less. Said it’s a coincidence and “offered” to replace it for £134!

    Wish I hadn’t bothered with the update. Really angry!

  • Hi, after the update 3.70 I can no longer log into the PSN and I had to update the firmware of my WRT54G router Lynksis because the same crash when connecting the PS3.

  • Boo

    I have 40″ Samsung LED TV 6500 series and after fw3.70 have randowm HDMI signal looses, which lasts about 2-3 seconds and then signal restores. Occures by playing games, watching dvd and even in XMB. :(

  • Stillmehungry

    anyone have any fixes on this?? samsung 40 650 series same problem…. mode not supported

  • Dylan1219

    My Ps3 kept turning off when I got to the Call of Duty Black Ops main menu

  • guest

    It has caused me to lose HDMI on my Sharp Aquos LED tv too,  sony support are implying it wasn’t the update.  Currently watching it through PAL.  Tv gives a warning msg that output device not supported.  However displays safe mode screen in HD??

  • guest

    It has caused me to lose HDMI on my Sharp Aquos LED tv too,  sony support are implying it wasn’t the update.  Currently watching it through PAL.  Tv gives a warning msg that output device not supported.  However displays safe mode screen in HD??

  • J T

    3.70 corrupted my HDD – lost all saved data doing a “restore”, PS3 still doesn’t work. Stuck on XMB background, no icons. Thanks Sony, you fucked up my weekend.

  • Charles Auchterlonie

    I have a 40″ Samsung LE40D580 TV and ever since the update I have not been able to play or watch anything without either the picture disappearing every few seconds or as is the case most of the time no picture at all.
    Everything was working perfectly until this update……..any advice would be appreciated.

    • Stillmehungry

      any luck fixing that problem?

  • If I am able to play a multiplayer game, it can lag real bad ever since I updated. And that’s if my game doesn’t freeze up while loading the multiplayer match!!! I’ve only experienced it with COD: Black Ops so far, the Zombie multiplayer games works just fine though!! HELP!!!!

  • Adrianaseb10

    Game freezes after update

  • Beansthemachine

    my menus don’t come up when the PS3 boots.  if it boots at all.

  • Dkaller

    Tiger Woods 12 doesn’t start anymore

  • pauln

    have just loaded vrsion 3.70 and all seems ok apart from iplayer….i can get into it but once in the only way out is to turn the system off?any ideas?

  • Nextgenex

    I have no sound when playing Netflix, Bluray, DVD, or Games.

  • mrjk12

    im doing the 3.70 update and ive had it going for like 13-14 minutes now and its on 5%, why is it so slow?

  • sean spence

    hello I’ve got a problem i done the update but now i don’t have the TV/video section?

    • Spamtrap

      Same for me. No video services, no my channels, and the standard access to iplayer through the browser doesn’t work any more.

      • Blueballs8

        i cant use neflix either and i just signed up for hulu no problems with update my ass

      • Blueballs8

        i cant use neflix either and i just signed up for hulu no problems with update my ass

        • Bibu

          After the update, my Avatar bluray stopped working(gives message that new update is required) .. And interacting with Sony customer felt like never to buy any thing from sony. Issue still not resolved

    • Anonymous

      Ive gt the same problem the TV menu complete disappeared cant watch bbc iplayer or anything