Beko fridge freezer recall: Unanswered calls

By Updated on

Yesterday we gave you the worrying news that certain Beko Fridge Freezers where faulty, and may catch fire. The news followed a spate of fires dealt with by the London Fire Brigade which led to some injuries and maybe a tragic death. Now we have some more news regarding the Beko fridge freezer recall and unanswered calls by the company involved.

Since the story first broke yesterday thousands of worried customers have been trying to contact Beko about the problem. But according to Alistair Potter of the Metro hundreds of customers have not been able to get through.

Also See: Beko fridge freezer problems began in 2007 as reports of fires spread

Customers were promised to be able to book an engineer visit for the problem to be rectified, but many have not been successful in trying. One Metro reader said he tried to contact Beko on two different numbers and an email address, but has not managed to speak to anyone about the problem. This has left him increasingly concerned, as he has his family and children to think about.

The problem concerns around 500,000 faulty units where water can leak into the defrost timer switch in the fridge freezer. This can then result in an electrical fire and with some of the materials of the unit will be highly toxic.

It is obvious that the company has been overwhelmed with the amount of people trying to ring the helpline, and the company’s website struggled at times yesterday. Many of our readers have been trying to get through since first thing yesterday without any luck.

People have said they were going to switch the appliance off before going to work, and one person was due to go on holiday and was wondering what to do. A spokesperson for the company has said it had tripled staff in the last 24 hours to try and deal with all the enquires. They were also going to keep the call centers open between 7am and 11pm during the week, and have extra hours at the weekend.

There have been customers who don’t have an affected model ringing the helpline though taking up valuable time. The company has also said it has already repaired 11,000 units and contacted 90,000 customers about the problem.

Beko have reassured customers they can expect to have an appointment within a few days, and it only takes around 30 minutes to remedy the problem. The dedicated Beko helpline is 0800 0094837, and if you purchased your Beko fridge freezer via Comet you can ring the retailer direct on 0800 7837892 for an appointment.

Have you managed to book an appointment for your Beko appliance yet?

  • Anonymous

    My Beko F/Freezer is listed but I cannot get an answer from help line, have tried several times!
    My Model No. is CDA539FW.  My e-mail address is: margaret.liffen@sky.com
    @sky:disqus 

    I’m very worried about the risk of fire!!  HELP!!!!!!!!

  • http://www.facebook.com/lynsay.bellshaw Lynsay Bellshaw

    My model no is one of the ones affected but Beko website says only serial number starting 00 to 06 are affected, mine starts 07 but I’ve had problems with my thermostat since my fridge freezer was 13 months old, it keeps freezing up and the fan is getting stuck on the ice! I was given an 01902 number by Comet to try and when I phoned it the automated msg said models up to 07? I was unable to get through to anyone on that number also! Come on Beko get it sorted my family are at risk!!!!!!!!!

    • Anonymous

      Your F/F is not affected by recall as it was built in 2007! I work for BEKO, the problems you have identified are not normal but this will NOT cause any fire risk.

      Thanks 

  • http://pulse.yahoo.com/_KWLVVWY67OO4RNROAKPV3UYBDY tolly

    disgracful BEKO you are letting us all down!!! answer the phone ive kids to think of!

  • http://www.facebook.com/granabahuadvani Gita Ranabahu Advani

    I have a Beko Fridge/Freezer bought 2001. Serial No001024980101. Model NoFG950 Class.SW says on the dooe Beko Glacier. I have tried calling the helpline number continously and cannot talk to anyone. It is a recorded message. I have it in my little day care nursery and very worried. Pls call me on 07767677779 or email me urgently on gitaranabahu@hotmail.com. The fridge has not given me any problem, bit I want to be reassured. I dont mind paying for a engineer to come and have a look. Very concerned. Thks 

  • Anonymous

    I have one of the faulty freezers listed and no one will answer the phone to sort it out! DISGUSTING!

  • http://www.facebook.com/profile.php?id=755925606 Karen Lovelidge

    tried calling them all day but busy its disgusting!!!!!!!!!!!!!!!!!!!!!!!!!

  • Anonymous

    Tired calling Beko after receiving a letter as my FF is listed… firstly, can not get through on any numbers listed. Found new tel numbers online and those too wont ring through! Tried to get answers on the website but here too if you select the options to register your FF the link defaults back to the home page. What on earth PR a recall without any help lines?   What do next??  Simply not good enough.

  • Anonymous

    Tired calling Beko after receiving a letter as my FF is listed… firstly, can not get through on any numbers listed. Found new tel numbers online and those too wont ring through! Tried to get answers on the website but here too if you select the options to register your FF the link defaults back to the home page. What on earth PR a recall without any help lines?   What do next??  Simply not good enough.

  • Anonymous

    I am currently working on the BEKO support team and dealing with this issue. 

    If you have one of the model affected on the list, please check your serial number, which is located INSIDE your fridge behind the salad / veg trays on the wall of the fridge. If your number starts with 07/08/09/10 or 11 your F/F is not affected.

    As the phone lines are especially busy with the number of calls received, you can also call the 0800 783 7892 number as this was at first only for COMET customers, this line is now open to all retailers. 

    If you have submitted a request on the BEKO website, please be patient as we are working through a huge list of customers and calling them to book jobs. Due to the number of requests the turn around for this is within 48 hours to receive a call back and book a job. 

    Depending on the area you live the earliest engineer visit is from 1 week up to 4 weeks in rural areas. *** All Engineer visits are all day slots and we cannot narrow this down to a specific time, BUT the engineer will give a 1 hour courtesy call to inform when he is expected to arrive. **

    To inform everyone, we are taking on more employees everyday in both call centers and field engineers to get the call and visit dates down to a earlier time. 

    Thanks BEKO employee :)

  • Daniella

    We need to bring this disgusting company to it’s knees. They have PROMISED to come out only to not have anyone come, they keep asking for the ‘numbers/name/etc’… duh, they’re in the email thread, but they’re too lazy to scroll down. Worse yet, they are avoiding emails even after being so nice to ‘them’. NOW IT’S TRADING STANDARDS AND WATCHDOG. I’ve had enough.