PS3 Welcome Back Package displays PSN error messages and problems

By Posted 4 Jun 2011, 03:45

PSN users are almost at peace with Sony once again, after the company finally released the Welcome Back Package for users in Europe and North America. However, due to overwhelming strain on the PSN servers, most of you are having problems getting the stuff.

This isn’t a major problem though, as you can imagine that millions and millions of PS3 users are all logging on to the Store at the same time to get their free stuff, so problems are bound to arise.

So far, the problems we see are constant error messages, either when clicking on a particular section of the Store, or when waiting for content to load up after you’ve pressed it. Error codes include ”80710D36” and messages such as ‘content cannot be loaded at the time’.

Sony has already updated their message on the PS Blog to state that the error messages are due to heavy traffic. Just keep trying and eventually you should be able to navigate through the store as normal. You also may be experiencing extremely long download times when you manage to get to that stage of the Welcome Pack. Our inFAMOUS download required a 1000+ minute plus download the last time we looked at it – is yours quicker?

On a side note, there still doesn’t appear to be any official word from Sony for those of you who are still having problems changing PSN passwords via Sony’s email. Click here to read our previous report on that.

How is the PlayStation Network for you at the moment? Are you getting constant error messages all the time, or are you able to download your free games with no problems?

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  • Anonymous

    i try to get one of the free games then a error code comes up and when i go back there is no where to select another game its like they think i got the 2 free games can any one help me out with this problem please

    • http://www.facebook.com/blazeregulator Fidel Olivos

      I’m running into the same problem

      • http://www.facebook.com/profile.php?id=1037720894 Felipe Bachelet

        me too, if someone can help me i would be very grateful because i`m very impatient to download the second game 

        • http://pulse.yahoo.com/_NNJS76KHULTMAGJSKJGHMUTZMY Ian Thomas

          go to your acount management select transacktion management and go to service list and u will see yur service seleceet scea and sceaa welcomeback pagage 2 and u can choose the game what to download thats what i do

      • http://pulse.yahoo.com/_NNJS76KHULTMAGJSKJGHMUTZMY Ian Thomas

        go to your acount management select transacktion management and go to service list and u will see yur service seleceet scea and sceaa welcomeback pagage 2 and u can choose the game what to download thats what i do

    • http://www.facebook.com/profile.php?id=517017283 Joshua David Campbell

      Same here

    • http://www.facebook.com/profile.php?id=517017283 Joshua David Campbell

      Same here

      • http://pulse.yahoo.com/_NNJS76KHULTMAGJSKJGHMUTZMY Ian Thomas

        go to your acount management select transacktion management and go to service list and u will see yur service seleceet scea and sceaa welcomeback pagage 2 and u can choose the game what to download thats what i do

    • http://pulse.yahoo.com/_NNJS76KHULTMAGJSKJGHMUTZMY Ian Thomas

      go to your acount management select service mananement and u caN NOW DOWNLOAD IT 

  • http://www.facebook.com/josephrock745 Joseph Hoang

    ok when i got the first game it was infamous nd when i tried to get the second one it didnt let me get it now it only say psp free games 

    • http://pulse.yahoo.com/_NNJS76KHULTMAGJSKJGHMUTZMY Ian Thomas

      go to your acount management select transacktion management and go to service list and u will see yur service seleceet scea and sceaa welcomeback pagage 2 and u can choose the game what to download thats what i do

      • Anonymous

        thanks guy!

      • Tomas Zamblera

        it gets you to the games but, their is still an error code from over crowding

    • Anonymous

      i got the same thing let me know how you resolve it

    • Anonymous

      i got the same thing let me know how you resolve it

  • http://twitter.com/thesockpuppet Nic Shacklock

    I clicked for my free games but now when I visit the store, if I dont get an error first, none of them are there and there’s no option to download them. I’ll keep trying every few hours but everything just times out.

    • http://www.facebook.com/profile.php?id=708601188 Rob Jewitt

      I was able to select the Welcome Back icon next the 1 free month of PS+, after which it vanished and no games are available to download. Instead I get the 80710D36 error.  When I go into ccount Management > Transaction Management > Services List to get the PSN Promotions I get the same error code.

  • http://pulse.yahoo.com/_NNJS76KHULTMAGJSKJGHMUTZMY Ian Thomas

    go to your acount management select transacktion management and go to service list and u will see yur service seleceet scea and sceaa welcomeback pagage 2 and u can choose the game what to download thats what i do
    if u have the probelms in downloading it

  • Chris Oxford

    I went onto the PS store and downloaded my 2 free games (Ratchet & Clank: Quest for Booty and inFAMOUS). I successfully downloaded Ratchet & Clank but there was an error whilst downloading inFAMOUS and it just came up as ‘corrupted data’. It won’t let me access the Welcome Back part of the store to re-download it so I only ended up getting one game. How can I re-download inFAMOUS so it will actually work?

    So I emailed Sony, and they replied with this:

    In order to redeem the Welcome Back Pack you just need to follow these steps:

    1. Go to the PSN icon on your PSP or PS3
    2. Log into your PSN account and choose Account Management > Transaction Management > Services List
    3. Choose the PSN promotions from the services list
    4. Select PS3 free games or PSP free games and then choose selected content
    5. you will then be taken to the PSN Store to choose your free games. But whenever I do this, I get to step 4 and choose Playstation 3 Free Games it just comes up with thisTitle – Playstation 3 Free GamesStart – 04/06/2011Expires – 04/06/2011Remaining – 0and it won’t let me do anything from there except press O to go back.

    • http://www.facebook.com/people/Ramy-Khalid-Allam/525135639 Ramy Khalid Allam

      go to download list and you’ll find the games that you tried to download. go to account management and then download list.

    • Jon Clarke

      thank you matey :) enjoy the sun 

  • http://www.facebook.com/profile.php?id=1224212065 Mark Tigglebits Feerick

    I tried to get the welcome back package through the PSP. Im starting to wonder if this is possible as theres no window or banner in the store and i cant find any help on this

  • http://pulse.yahoo.com/_QHTG7U6MILCR3GXJMCC2ATK76E John Silvester

    I clicked on 3 free games bundle in welcome-back package and it said These are no items to be purchased at this time. And crashed. Had to reset my PS3 and then the bundle was no longer there! What do I do:?

    • http://twitter.com/Imbolished Imbolished

      if you go on service list then psn promotions and click on that you should see all the games. it worked for me anyway

  • Matthew Skidmore

    Hi, I managed to start downloading one of my games, but when i went to download management the game was downloading twice, so when i got to service list it says free games remaining 0! Does this mean ive lost out on one of my games?

    • http://www.facebook.com/people/Steve-Turnbull/834147725 Steve Turnbull

      Same thing happened to me!

  • Matthew Skidmore

    Hi, I managed to start downloading one of my games, but when i went to download management the game was downloading twice, so when i got to service list it says free games remaining 0! Does this mean ive lost out on one of my games?

  • http://twitter.com/jnd93 jo daniel

    the free games wont show up on mine  they did yesterday for abit and now there gone 

  • Freddy The Ferret

    I Ran into about 100 Error messages but i got really pissed off because i knew everyone in the world was going to be like OH MAH GAWSH FREE GAMES*Download*
    so i slipped through and got my 2 games
    But since i lost my PSP Go while shifting house i cant download my 2 PSP Games

  • Freddy The Ferret

    I Ran into about 100 Error messages but i got really pissed off because i knew everyone in the world was going to be like OH MAH GAWSH FREE GAMES*Download*
    so i slipped through and got my 2 games
    But since i lost my PSP Go while shifting house i cant download my 2 PSP Games

  • http://www.facebook.com/profile.php?id=723904888 Hakan Ucar

    i cant download me second game ? because its gone now why ?

    • Jon Clarke

      yeah me to i selected infamous then got error messages now it won’t let me choose second game?

      • Dave Roth

        I have the same issue.  I followed the instructions provided by Sony to select the free game voucher, then choose my game to download.  Both times I received an error message now the options for free games are missing and the games I selected do no show in my download queue.  I certainly hope Sony fixes this soon

        • http://pulse.yahoo.com/_LUTMOMH3ZULETSZFI4UYZLLZUA Timothy Wiseman

          Yes, the same thing happened to me.

        • Matthew Skidmore

          Have you been able to download the games again with what I said?

      • Matthew Skidmore

        Same thing happend to me, but if you go to ‘account management’ then ‘transaction history’ then ‘download list’ this shows you what you have download or tried downloading. I tried downloading dead nation, but it errored, but in download list i saw it was there, and could download it again. (If while doing this error occurs, just press back and try again. Hope this helps!!

  • http://www.facebook.com/profile.php?id=723904888 Hakan Ucar

    i cant download me second game ? because its gone now why ?

  • http://www.facebook.com/lozicles Laura-Alice Jenkins

    I need some urgent help i’ve managed to download my free ps3 games but i also want to download the ones on my psp but when i go into the store there is no welcome back banner except for on the video tab. Please tell me why this is happening? all i would like is the games? what do i need to do? please help.

    • http://pulse.yahoo.com/_NNJS76KHULTMAGJSKJGHMUTZMY Ian Thomas

      i  think sony is cheatin us

      • http://www.facebook.com/lozicles Laura-Alice Jenkins

        i dont know what to do ive managed to do it in my ps3 but cant on my psp?

  • http://www.facebook.com/Anime4LifeWhatever Michael Chevalier

    Got the error around 80 times, but got both of my games for my PSP, but it did take nearly 10 hours just to download both games

    • http://www.facebook.com/lozicles Laura-Alice Jenkins

      Hi I need some urgent help i’ve managed to download my free ps3 games but i also want to download the ones on my psp but when i go into the store on my psp there is no welcome back banner except for on the video tab. Please tell me why this is happening? all i would like is the games? what do i need to do? please hel

  • http://pulse.yahoo.com/_NNJS76KHULTMAGJSKJGHMUTZMY Ian Thomas

    just finishing download dead nation and its takes forever and now infamous this will take forever 7000 mb dead nation is only 1000 plus mb and it takes forevrer

  • http://pulse.yahoo.com/_NNJS76KHULTMAGJSKJGHMUTZMY Ian Thomas

    well if seleck the game and got error the store will not let u get it cause u select it aand it counts u already use it here hwat to do

    go to your acount management select transacktion management and go to service list and u will see yur service seleceet scea and scea welcomeback pagage and u can choose the game what to download thats what i do
    if u have the probelms in downloading it

    • Anonymous

      thank you for pointing me in the right direction.  the on screen instructions mention nothing about the service list.

    • http://www.facebook.com/profile.php?id=1392416571 Zach Milbradt

      Thank you. I was ticked when I downloaded both and nothing popped up.

  • http://pulse.yahoo.com/_CIC7OVPGK6TENP63FURLCGM2FI Jay Ar Maspat

    I have successfully download Little Big Planet from the Playstation Store. However, when I tried to install the game, it got until 14% of the installation then BAAAM! Error popped from the screen saying that there was a problem from the downloaded file. I also downloaded Dead Nation but there were no issues there. Having all that said, is anybody out there experiencing the same thing with Little Big Planet?

  • http://pulse.yahoo.com/_CIC7OVPGK6TENP63FURLCGM2FI Jay Ar Maspat

    I have successfully download Little Big Planet from the Playstation Store. However, when I tried to install the game, it got until 14% of the installation then BAAAM! Error popped from the screen saying that there was a problem from the downloaded file. I also downloaded Dead Nation but there were no issues there. Having all that said, is anybody out there experiencing the same thing with Little Big Planet?

  • http://www.facebook.com/profile.php?id=100000808087313 Marco Campos

    No, the problem is not only with the download.
    We understand that the severs are full, but when we manage to download the game the installation stops with and 8001038 error message. For PSPlus games and Welcome Back PS3 games.
    Deleted them, downloaded again and installed… same error! 3 times now.
    Why give them if they have errors?!
    1 month with no service, information stolen and now this… I’m now, for the first time, a very UNHAPPY PS3 PSPlus costumer.

  • http://pulse.yahoo.com/_5LEP474RMXCH44BKSCBWHBGZYQ Raymond

    I have tried to download my 2 games, but I got the error message.  I backed out and tried to download them again and the option to download them is not there anymore.  I want my free stuff…all I see is the PSP downloads and the new theme.

  • http://pulse.yahoo.com/_5LEP474RMXCH44BKSCBWHBGZYQ Raymond

    I have tried to download my 2 games, but I got the error message.  I backed out and tried to download them again and the option to download them is not there anymore.  I want my free stuff…all I see is the PSP downloads and the new theme.

    • http://twitter.com/ChazzaPatten Charlie Patten

      They should be in your cart/recent downloads section.

    • http://twitter.com/ChazzaPatten Charlie Patten

      They should be in your cart/recent downloads section.

    • deanne layfield

      my dad is having the same problem , i have been looking every where to find it , it is not in cart or the download content  . does anyone know where to find it ? 

      • Matthew Skidmore

        Do you mean youve downloaded and trying to find your game to play? If so its under the game menu, below playstation store option.

    • Matthew Skidmore

      Same thing happend to me, but if you go to ‘account management’ then
      ‘transaction history’ then ‘download list’ this shows you what you have
      download or tried downloading. I tried downloading dead nation, but it
      errored, but in download list i saw it was there, and could download it
      again. (If while doing this error occurs, just press back and try again.
      Hope this helps!!

      • Anonymous

        Tried it and failed horibly.Thank you for at least trying to be part of the solution unlike psn.

        • Matthew Skidmore

          Thats how i managed to download mine that errored, was hoping it would be the same problem as it brings up what you have started to download.

    • Anonymous

      Same here bud how fn cool is that right.Some fix-up jo they did…

    • Anonymous

      Same here bud how fn cool is that right.Some fix-up jo they did…

    • Anonymous

      Same here bud how fn cool is that right.Some fix-up jo they did…

  • http://pulse.yahoo.com/_5LEP474RMXCH44BKSCBWHBGZYQ Raymond

    I have tried to download my 2 games, but I got the error message.  I backed out and tried to download them again and the option to download them is not there anymore.  I want my free stuff…all I see is the PSP downloads and the new theme.

  • dfbg svsdf

    i downloaded lbp and infamous, and i was very surprised, the download speed was more than 1MB/s!!
    one of my fastest download 0_0
     

  • Anonymous

    Rayomnd, Marco at least you can see your free games on the welcome back pack alls i can see is psplus my free games have vanished totally they were there last night but now they nowhere to be found lol (not funny really)

  • Anonymous

    I have the same problem as the last guy.Store came up last night and let me gain access to playstation pluss but the error code came up after I chse my two games and instead of downloading them it has removed even the possibility of me attempting to try again.Thank PSN foryour fantastic welcome back package I’m about to buy an Xbox.

  • Dan Cubit

    Same problem.  Clicked Playstation Plus then my 2 free games disappeared.  I then went to “Account Management” and it said I had downloaded “Game 1″ and “Game 2″.  This is frustrating…I downloaded nothing.

  • http://twitter.com/AdamHardix Adam Hardix

    It’s mostly working, with the error messages popping up about every
    other click. Download time for inFAMOUS is currently showing just over
    300 minutes after about 30 minutes of downloading.

  • http://twitter.com/ToddNS ToddNS

    I’m getting the errors but I back out and go back in a few times and it’s ok.  The thing is now that there are only PSP games listed there as being free in the Welcome Back.  The PS3 games are gone? they were there yesterday but I coudln’t get to them no matter how many times I tried b/c of the errors.  And now today only PSP games…weird.  I would have liked to have gotten my 2 free games.  :(

    • http://twitter.com/ToddNS ToddNS

      ahhh it’s showing in my wallet that I purchased Game 1 and Game 2 yesterday but it kept erroring out yesterday, I never even got to start the downloads.  Gah!!!

  • http://pulse.yahoo.com/_A2TESIGGY4NBCTD6LIBBNIVFIQ Johnny K.

    I had little issues getting the games (which I already own so I will sell my boxed copies) but when I went to download the Home stuff it was a nightmare of errors.  Also, when I tried to rent the free welcome back rental movies I found out that my old PS3 which died a few months ago was still “activated” and for some reason I have no trouble downloading games but when it comes to movies forget that.  So how am I supposed to deactivate a console that is dead?  

  • http://www.facebook.com/people/John-Matthew/1818608757 John Matthew

    I seen they offered free games and free movies the games i got but the movies i had trouble getting they said the 3 they showed was free but yet they still tried charging me for them so i didnt get them

  • http://twitter.com/Tom_J_Kelly Tom J Kelly

    I looked at it the other day but did not download the games at the time.  Now I go on there and the PlayStation Plus thing is the only option in welcome back menu.  Does anyone else have this problem?

  • http://twitter.com/maattttt Matt Worthington

    I downloaded Little Big Planet, and exited the playstation store, but now I can’t get back to the list of free games to download Infamous..
    Any ideas for what to do?
    Also if I log on as another user will it mean I can use it?

  • Anonymous

    i downloaded infamous but i can’t find any of the other games anymore, only that ps plus was there. so i clicked it and now i got that… but i want wipeout HD fury :(

    • http://www.facebook.com/profile.php?id=100000768586597 Tamara Happily-Eva’After Jorda

      IT ONLY LET ME GET ONE GAME TOO!!!! >:(
      the first time, i clicked on a game and put it in my basket, but i deleted it out of there because i wanted to msg my friend on psn. but when i went back in they all disapeared so i went to the account management thing and it said i only had 1 game remaining so i just got Dead Nation. but thats a bit upsetting :(

    • http://www.facebook.com/profile.php?id=100000768586597 Tamara Happily-Eva’After Jorda

      IT ONLY LET ME GET ONE GAME TOO!!!! >:(
      the first time, i clicked on a game and put it in my basket, but i deleted it out of there because i wanted to msg my friend on psn. but when i went back in they all disapeared so i went to the account management thing and it said i only had 1 game remaining so i just got Dead Nation. but thats a bit upsetting :(

  • Anonymous

    i’m downloading infamous atm, but i can’t find the other games… they disappeared and now i got that ps+ thing, but i don’t need that, i want wipeout HD fury

    i got an other account too, and first i saw the games, but then i closed the store because i kept getting errors, and now the games are away there too! :(

    anyone got some idea’s?

  • Anonymous

    i’m downloading infamous atm, but i can’t find the other games… they disappeared and now i got that ps+ thing, but i don’t need that, i want wipeout HD fury

    i got an other account too, and first i saw the games, but then i closed the store because i kept getting errors, and now the games are away there too! :(

    anyone got some idea’s?

  • Anonymous

    i’m downloading infamous atm, but i can’t find the other games… they disappeared and now i got that ps+ thing, but i don’t need that, i want wipeout HD fury

    i got an other account too, and first i saw the games, but then i closed the store because i kept getting errors, and now the games are away there too! :(

    anyone got some idea’s?

  • Anonymous

    i’m downloading infamous atm, but i can’t find the other games… they disappeared and now i got that ps+ thing, but i don’t need that, i want wipeout HD fury

    i got an other account too, and first i saw the games, but then i closed the store because i kept getting errors, and now the games are away there too! :(

    anyone got some idea’s?

  • gabriel altarac

    i found a way around it!!!! so you go to account management. then transaction management, then go to  services list. once in there, choose the option of “SCEA Promotions”. from there you will be able to re-download the games. let me know if it works for you!!!

    • http://www.facebook.com/profile.php?id=515331713 Matt Burnett

      You my friend have just solved my issue, thanks alot! :)

    • http://www.facebook.com/people/Ricky-Pink/709121022 Ricky Pink

      u my friend have just solved my problem too, thank you very much

    • Roger Altamirano

      You sir, are a god amongst gods. 100+ internetz for you.

    • http://www.facebook.com/profile.php?id=747869076 Tim Bracciante

      you sir are a hero

    • http://www.facebook.com/profile.php?id=747869076 Tim Bracciante

      you sir are a hero

    • Leonardo Cardona

      Hi, i go there and all i find is a list with two items: “Welcome back free ps3 game 2 and welcome back free ps3 game 1″, when i enter any of them, all it shows me is: Title “welcome back….” and it says remaining 0. It doesn’t give me the option to download anything

  • grunkia kim

    luckily I did you have to restart to get access to the PS store.

  • http://www.facebook.com/profile.php?id=1829469269 Conner Copilot McRoberts

    I went to the welcome back free ps3 game while the error message was up and went to the free ps3 game part and hit get now, then it disappeared and there was no sign of anything telling me that I could get a free game.

    • http://www.facebook.com/greg.wildasin Greg Wildasin

      Yep. Same here. Then when I go to view my downloads, the free games aren’t even on the list. We got screwed once again by Sony.

    • http://www.facebook.com/greg.wildasin Greg Wildasin

      Yep. Same here. Then when I go to view my downloads, the free games aren’t even on the list. We got screwed once again by Sony.

    • http://www.facebook.com/greg.wildasin Greg Wildasin

      Yep. Same here. Then when I go to view my downloads, the free games aren’t even on the list. We got screwed once again by Sony.

  • http://www.facebook.com/profile.php?id=1829469269 Conner Copilot McRoberts

    I went to the welcome back free ps3 game while the error message was up and went to the free ps3 game part and hit get now, then it disappeared and there was no sign of anything telling me that I could get a free game.

  • Anonymous

    I have now downloaded my 2 free games (LBP & Infamous).

    I also want to buy Dead Nation. I went onto the store today to get it, but it has COMPLETELY DISSAPEARED! I can’t find it anywhere – even using the search option brings up everything for Dead Nation – Themes, Trailers accept for the actual game itself.

    Is anybody else having similar problems?

  • Anonymous

    I have now downloaded my 2 free games (LBP & Infamous).

    I also want to buy Dead Nation. I went onto the store today to get it, but it has COMPLETELY DISSAPEARED! I can’t find it anywhere – even using the search option brings up everything for Dead Nation – Themes, Trailers accept for the actual game itself.

    Is anybody else having similar problems?

    • http://www.facebook.com/people/Bas-van-den-Heuvel/1338984090 Bas van den Heuvel

      Yes the same problems here!!

  • http://www.facebook.com/people/Bas-van-den-Heuvel/1338984090 Bas van den Heuvel

    It said that I have downloaded Infamous however I did NOT get any game …. :(
    now I tried to get to the welcome back content again and I was unable to look at it!!! I am so disappointed!!!

    • http://www.facebook.com/profile.php?id=1069340136 Ich HeiBe Schinkenbrot

      Same here, Network is utterly frustrating. While I downloaded the free games things, disappeared. Downloaded the free subscription just to see if it worked… now im stuck with that. I screwed the whole damn thing up.

  • http://pulse.yahoo.com/_NNJS76KHULTMAGJSKJGHMUTZMY Ian Thomas

    i have 3 acounts and get the 6 games hahahahahahaha

  • zozo50003

    The games have completetly disappeared from the store!!! When I click the “Welcome Back” message upon the stores home screen, it directs me to another screen where it says welcome back on the left-hand side, along with a screen with game names on and ps plus bar at the bottom. On the right, there are the squares where the games used to be, however now, they are not there!!! No idea why, anyone else had this problem?

    Every time I have tried to download the games there has been an error message, now this…the mystery of the disappearing store content!!!!! Grrrrrrr

    • http://pulse.yahoo.com/_BTR6OBBTHA7DC6QSNF2JJGSPV4 Peter

      You have two options:
      1. On the Playstation Store, go to your download que.  If the free games you got for free are there, then download them.  If not……..
      2. On the XMB, go to account management, transaction management, services, SCEA Promotion, and there you can pick the games you want to download.

      • http://www.facebook.com/people/Anthony-Coleman/100000352845683 Anthony Coleman

        Thanks for the information I found it option # 2 for me.
        Thanks Peter

    • http://pulse.yahoo.com/_BTR6OBBTHA7DC6QSNF2JJGSPV4 Peter

      You have two options:
      1. On the Playstation Store, go to your download que.  If the free games you got for free are there, then download them.  If not……..
      2. On the XMB, go to account management, transaction management, services, SCEA Promotion, and there you can pick the games you want to download.

    • http://pulse.yahoo.com/_BTR6OBBTHA7DC6QSNF2JJGSPV4 Peter

      You have two options:
      1. On the Playstation Store, go to your download que.  If the free games you got for free are there, then download them.  If not……..
      2. On the XMB, go to account management, transaction management, services, SCEA Promotion, and there you can pick the games you want to download.

  • jeff gates

    I have tried to recieve my games, but they are in the Transaction file, instead of actually downloading. But it recognizes my Free Playstation plus. HOPEFULLY they can get everything back up and running like normal, but for now, i guess we’ll just wait.

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