Motorola Droid X: Handsets freezing, other problems after Gingerbread update?

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We have some important news for those of you with a Motorola Droid X, but have still not updated to the official Gingerbread software that Verizon are rolling out. We’re hearing reports that the update is causing some handsets to freeze, with some even unresponsive after installing.

For some Droid X owners, this is probably just another day at the office, as it’s not the first time the handset has suffered some problems. However, the new Gingerbread update is causing considerable distress to certain users, although we’re not sure how widespread this is at the moment.

According to MobileCrunch, some users have installed Gingerbread on their handsets and have been met with a frozen handset soon afterwards. When this happens, it requires users to pull their battery out for it to turn on again – which is never a good sign.

Worse yet, there’s also a few reports that handsets are not turning on at all following the Gingerbread update. Motorola or Verizon haven’t issued any statements regarding this, but we bet they will if the problems continue pouring in. Let us know if you have any problems similar to the ones mentioned above, after installing Gingerbread.

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  • Ed Cwalinski

    Well here is my experience with the droid x update to gingerbread. Had
    some of the same issues after the update after loading i would get a
    black screen. So i did a battery pull numerous times took the sd card
    out finally i called Verizon. Told them what i did and they had me do it
    all over again tech came on said i would have to do a factory reset. I
    said ok… He was guiding me through the factory reset instructions now
    this is his instructions. He said “power it down then when powering on
    hold down the power button and home screen you should then see a !.”
    Which i did however the next step he told me was to press the search
    button. I told him it isn’t doing anything. Told me to do it again same
    thing. So his answer is my phone was dead and they would overnight
    another one to me. Anyways after getting an old blackberry up an running
    i continued to research online, issues with droid x update and i came
    across something i didn’t see before. It said for a factory reset hold
    down the power and home key bringing you to the ! screen after then
    press the up and down key on the right side of the phone at the same
    time and this will bring you into factory reset mode. What do you know
    that worked and you just press the up and down arrow key to what you
    want to select and press the power key to select it. Selected factory
    reset and what do you know it reset it back to gingerbread. Verizon
    could’ve avoided  sending out a lot of phones yesterday had they had the
    right instructions in front of them!!! No search key! up and down arrow
    keys. On the other hand my manager updated his phone but he cant
    delete the corporate account and the calendar isnt working from
    exchange. So he is going to have to do a factory reset as well. However
    gingerbread still did not fix the one issue it said it was going to fix
    and that was when you add something on the droid in calendar i can
    delete it in outlook but  cant edit it in outlook. They said they fixed
    that with the new version same thing is still happening. The battery
    life seems lower as well. It drains very quickly.

    • http://www.facebook.com/profile.php?id=869520233 Alan Ng

      Thanks for the helpful information Ed!

      • Anonymous

        Great post!  It worked for me.  Meanwhile, Verizon has a “replacement” in transit. 

  • http://www.facebook.com/renaldo Renaldo Shedd II

    I am having issues with my wifi strength. My signal is always fair or below when it used to great or excellent in the same spot. My friend’s Droid X is cutting completely off (not restarting) while playing music.   We may just roll back the Gingerbread updates (if possible), because these are some the features we use most.  

  • Anonymous

    having trouble with my droid x since my install of gingerbread. i cant get the reboot mood on my phone. even if i hold down both buttons like you are suppose to it still will not go to the reboot menu. can some one please shed some insight

  • http://www.facebook.com/Coleslaw23 Aaron Cole McLaurin

    I had the issue of my phone freezing after the update.
    Had to keep pulling the battery out to restart it. I then took out my sd card and it doesnt freeze anymore. Just sucks that i cant have pics and music on my phone now…

  • http://www.facebook.com/Coleslaw23 Aaron Cole McLaurin

    I had the issue of my phone freezing after the update.
    Had to keep pulling the battery out to restart it. I then took out my sd card and it doesnt freeze anymore. Just sucks that i cant have pics and music on my phone now…

  • Anonymous

    The update looks good and hase some good features however some apps are no longer compatible with the DroidX and now I have to swipe the unlock twice.  I had even more issues and did a complete whipe on the phone and re-downloaded everything on my phone after doing a backup.  Same issues have started and I requested a new phone as I have had to do a complete whipe in less then a year.  Had no issues when I was Rooted….. Download at your own risk and if you have no issues your one of the few.

  • http://www.facebook.com/dan.hodlick Daniel Hodlick

    Bricked my DroidX. Verizon offered a free replacement – no questions asked, so I suspect the problem is widespread. While waiting for my replacement phone, I SBF’d and installed the update via PC. Phone is un-bricked and working fine now. (Wonder why the Verizon tech didn’t think of that?)

  • http://www.facebook.com/dan.hodlick Daniel Hodlick

    Bricked my DroidX. Verizon offered a free replacement – no questions asked, so I suspect the problem is widespread. While waiting for my replacement phone, I SBF’d and installed the update via PC. Phone is un-bricked and working fine now. (Wonder why the Verizon tech didn’t think of that?)

  • Anonymous

    My phone was updated a week ago.  It has been working fine…until today…it has continually become frozen while I’m texting…and I have to pull the battery out.  It’s weird though…it only freezes up if I use punctuation marks!!!  Before this, the only thing that happened after the update was that I would get a pop-up about my touchscreen application saying that it wasn’t working and I would have to force close it…but my phone would continue to work even after the notification.  I love my DroidX…it’s the best phone I have ever had…I just want it to work wout freezing up all the time!

    One other thing…after the update…I can’t scroll through the pics that are on my phone!  This is really a pain b/c it takes FOREVER to find a picture…since I have about 1,500 pics!  Is there a way to fix this so I can scroll through the pics again like before???

    • http://twitter.com/Bee_Phill Brandon Phillips

      I am so glad to hear that I am not the only one with the keyboard freezing after I use a punctuation.  Did you ever figure out what causes this problem? My phone started doing this yesterday, July 23 and it was running fine since I updated to gingerbread a month ago. Is your keyboard still like that? If you use the sqype keyboard it will work, but i want my regular keyboard to work

  • Corvettegirl08

    I hate the new update, I have had nothing but problems, my phone keeps freezing, its shuts down no less than 3 times a day.  My voicemail said my number is invalid unless I call it several times then I can get my voicemail otherwise I can’t get my messages.  I think the color scheme is too dark.  My “c” doesnt work when texting and my texts come in backwards.  THIS SUCKS I HATE IT THIS HAS TOTALLY RUINED MY PHONE