Battle Getting PSN Back up Online, Sony’s Q&A with Subcommittee

By Posted 4 May 2011, 22:27

As many of you will already be aware, the Subcommittee on Commerce, Manufacturing and Trade of the U.S. House of Representatives Committee on Energy and Commerce held a hearing today in Washington D.C., to address the recent attack on Sony’s PlayStation Network.

According to Patrick Seybold (Senior Director, Corporate Communications and Social Media) over on the blog.us.playstation.com website, Kazuo Hirai – the Chairman of the Board of Directors at Sony Computer Entertainment of America – gave written answers to the questions that were posed.

The subcommittee asked Hirai questions about the criminal cyber-attack that Sony has recently experienced. Sony told the subcommittee that they followed four key principles when dealing with the cyber attack. The first of these was to act with care and attention.

The other key principles were to provide the public with relevant information once it was verified, take responsibility for their obligations to customers and to work with the law enforcement authorities. Sony said they had been the victims of a very carefully planned and highly sophisticated attack.

Sony also informed the subcommittee that they discovered that the attackers had planted a file on one of its SOE servers called ‘Anonymous,’ with the words “We are legion.” Sony also said that as of today, major credit card firms had not reported any fraudulent transactions believed to have been a direct result of the recent cyber attack.

You can read more about the hearing via the blog.us.playstation.com website. What do you think about Sony’s responses to the questions?

You can add us to your circle on Google+, follow us on Twitter, join the photo community on Pinterest, or like our Facebook page to keep updated on all the latest news.

  • Dedicated PS3 Fan

    I just want the network back up just so we can stick it to those hackers.

  • Michael

    Yeah, I'm really not concerned about any of this legal stuff whatsoever. Get us back online, and don't let it happen again. Please!!! But it has been a much-needed break. I will always like Sony

  • jake

    I just want to play a little bit of mag

  • ryan

    it was supposed to be up today but those fuckers cant fix psn after 14 days

  • Pissed of COD fan

    they cant even fix it after 14 days even tho it was supposed 2 be up today

  • Read my comment o.O

    I'm lucky I got myself a 360, but in my opinion, there isn't any difference in the systems. I just see it as getting the gamimg console that your friends got, because even when you're online, gamimg gets sorta boring unless you're playing with people you know :)

  • Omegaprime02

    Amen to that!

  • Dedicated PSN Fan

    STFU you Commie!!!

  • ashfoxx

    So now we have an 'Anonymous' copycat, or was Anon really behind at least one of the attacks?

  • Jblizz

    Please hurry up Sony those damn hackers should be nicked up the a hole I miss online gaming man it's depressing but I'm having fun with single player opening up more trophies hurry Sony I miss psn

    • getafix

      HA your anxiety pleases me greatly your sadness and disappointment funds my ambitions to disperse the unworthy and open the door to true PSN Legions to whose mind is not clouded and judgment is not suppressed

  • rdk

    it may not have been a hacker. it may have been a internal problem that they dont want to admit to. think about it if it was only a file placed on there server and NO DATA was copyed or taking. dont realy mater i guess i just want to play COD again

  • DaxStar

    Since the PSN has been down, i find myself spending to much time with my wife, being outdoors and enjoying life, Whats up with that !!…….Please, please come back on soon PSN so i can go back to the dark room !!

  • Dedicated Sony Gamer

    Come on Sony.

    This is REALLY boring, no PSN for 14 days, get real!!!!!!!!!!! Sony says "it'll be then", and then comes and then they say "alright this is when it will be back up" and then that comes then some more crap. all you noobz switchin' 2 xbox suk, Any way everyone need a break, from online gaming 24/7, this aint necesarily a bad thing nor a good thing. who cares, sony is the best for life!!!!!

    • Ernie McCracken

      you're just disappointed that you can't afford both and you know trading in your ps3 isn't worth it because you already bought some blue ray dvd's lol.

  • wellzysnipes

    Yeah, life sucks, me want game!!!!!!!

  • anon

    you dont know how close i am to buying a xbox live subscription and saying fuck sony

  • sacattack420

    TIRED OF WAITING ITS BEEN 14 DAYS EVERY1 HAS ONLINE GAMES ONLY WE SUFFER FOR SOME BULL SH*T HACKERS WIT NO LIFES PEOPLE ENJOY THERE FREE TIME ONLINE I OWN 6 ONLINE ONLY GAMESCANT PLAY THEM SOCOM4 I BOUGHT ON 4-19 FOR ONLY PLAY I FED UP

  • SACATTACK420

    TRYED CALLING PSN TO EXPLAIN I HAVE ONLINE ONLY GAMES I THINK PSN IS TRASH WE SHOULD PAY FOR A NEW PSN LIKE XBOX 360 BETTER SECURITY MAYBE IF WERE LUCKY

    • suckholes

      Phased out according to the schedule below for each region "PlayStation Network" service will resume.
      For specific dates, we will guide you turn at this site.

      1.Guide update (today)
      2.Enable password change "PlayStation 3" System Software Update ver.3.61 (soon)
      * At this point, "PlayStation Network" is not yet available.
      3."PlayStation Network" restart some services (soon)
      Liable for the service will be resumed ※ " will resume soon "PlayStation Network" service / feature "please see.
      Getting signed – will need to change your password.
      - Change the password by performing the procedure, "PlayStation Network" are some of the services can use.
      "PSP" "PlayStation Portable" With regard to the password change, "PlayStation 3" I will guide you through the timing made it possible to change the password.
      4."PlayStation Network" full resumption of service (in May)
      This is psn Japan info: hence the strange wording. Should be back by sunday EST AU…hopefully.

  • SACATTACK420

    person works 40 hrs a week buys the game 65.00 dollars for online play put in info to buy dlc content hard earned money then get hacked on 4/20/11 u get off work next day down still maintence they say week later sony says 77 million have been hacked -still no psn 300.00 dollar machine, paddle extra 50.00, games 65.00 =BIG OVERSIZED cd player thats PS3 FOR 4 RIGHT NOW,UNACEPPTABLE SONY Trash I say demand Psn NETWORK GET UP AND RUNNING YOU payed for enjoyment not a Big cd player 77million bought a ps3 to play online games show PSN OR SONY WHY TELL THEM stand up as a Consumer ITS your hard earned money TELL UR FED UP

  • SACATTACK420

    SINCE PSN DOWN MY SYSTEM IS A GIANT SONY WALKMEN IM PISSED 14 DAYS UNACCEPTABLE $300FOR A SYSTEM U CANT PLAY I BOUGHT IT FOR ONLINE PLAY PLANE AN SIMPLE WE AS CONSUMERS SHOULD SAY ENOUGH IS ENOUGH PLUS WE WERE HACK PRICELESS MAN IM PISSED

    • unknown

      To be fair you do not pay for PSN yes you paid for the games but as you do not pay for PSN you are in no place to make demands, if you think you have wasted money how much money do you think sony has lost during the past 2 weeks. Granted they could have communicated better but if you have only brought online games to play that is your problem not sonys.
      Networks going down is inevitable it will happen to xbox one day but for the time being you need to realise that PSN is not a right, you don't pay for it and apart from playing time which you will obviously catch up on when the network comes back up you have lost nothing due to this.

  • hustla_uk

    well psn head guy has lied to us all stating psn will be back on in a week.well thats gone ,i cant believe anything from psn anymore.

    • suckholes

      Phased out according to the schedule below for each region "PlayStation Network" service will resume.
      For specific dates, we will guide you turn at this site.

      1.Guide update (today)
      2.Enable password change "PlayStation 3" System Software Update ver.3.61 (soon)
      * At this point, "PlayStation Network" is not yet available.
      3."PlayStation Network" restart some services (soon)
      Liable for the service will be resumed ※ " will resume soon "PlayStation Network" service / feature "please see.
      Getting signed – will need to change your password.
      - Change the password by performing the procedure, "PlayStation Network" are some of the services can use.
      "PSP" "PlayStation Portable" With regard to the password change, "PlayStation 3" I will guide you through the timing made it possible to change the password.
      4."PlayStation Network" full resumption of service (in May)

    • cant stop this

      ur right but when is it coming bak?

  • A Faded Gamer

    losers all of you. i want to be online as bad as the next guy but all i see online these past few days are people of all ages shamefully whining about not being online "oh noez they said they would have it online in a week, they lied"! bitches nothing goes the way you want it, shit happens everywhere problems don't dissapear cause someone says it will. it takes time and preperation to make sure it never happens again and history doesn't repeat it'self . damn it people . sony is giving you a set time they think they could have it back and it's also to keep you amused and waiting with hope so they could keep you all from breathing down their necks like you are in these chat and comment articles. wait patiently it will be back. find something else with life in the meantime you titty babies. on that note Sony will brush this off anyway like they do and as do the other console companies with their dilemas. Good Luck Sony

  • alan

    weed with no online gaming sucks:|

  • Jim

    I don't ever think they're gunna get their arses in gear tbh, and PsN is gunna be down for at least another 3 weeks or so. I changed from Xbox to Ps3 because Ps3 was cheaper in the long run; batteries, paying for live, etc. And as soon as i get a Ps3, PsN's down! -.-

  • Genius

    SINCE PSN DOWN MY SYSTEM IS A GIANT SONY WALKMEN IM PISSED 14 DAYS UNACCEPTABLE $300FOR A SYSTEM U CANT PLAY I BOUGHT IT FOR ONLINE PLAY PLANE AN SIMPLE WE AS CONSUMERS SHOULD SAY ENOUGH IS ENOUGH PLUS WE WERE HACK PRICELESS MAN IM PISSED
    ^^^^

    You should read the directions on how to play video games.. it is still possible to play single player games.. Even blue rays.. If your Walkman could have done that then you would have been a billionaire.

  • Shocksta360

    Thank god I have an xbox and ps3, I always thought psn was the best for online… After this week I'm thinking of reconsidering my opinion..

  • Marko Manthorpe

    Im a commited sony fan and I just don't want to pay for online gaming. This has been a much needed break but now its just getting annoying you guys should have always anticipated a hacker attack long ago.

  • getafix

    True sadness for everyone involved but unfortunate bottom dwellers need not shed a tear don't be glum sell up your technical shackales and leave to true superior beings frolic in your doom and whoa for COD Black ops is my venom and the weak shall be Slade when the mighty PSN returns and I shall crush all in my way!!

  • zero

    i just want to play online.. this is not fun but im still going to be patient.. and when the day comes that psn is back up and running im going to be pulling an all nighter of non-stop gaming fun.. Whos with me!!!!!!!! lol

  • scm

    If Sony continues it's silence after breaking the deadline that they set to have the PSN up and working they leave me no choice than to switch to xbox. It pains me as I love the PS3 but the lack of communication from Sony shows no respect to their customers. It's not like they haven't f**ked up enough already without playing the PR game badly.

  • MaxMurphy

    Sony obviously don't care. People defend them saying they're working around the clock so how can they give updates. Somehow, I doubt Patrick Seybold is helping to restore the network himself, so get your fat ass on the blog and give the people who paid your wage some damn information! The two weeks of no PSN, I can live with, the intermittent periods of absolutely no updates is unacceptable and beggars belief from such a huge corporation. If they had any moral fiber, they would see the massive amount of bed press from customers all over the internet and they would give us some sort of update

  • Thomas

    Hope the PSN comes back online soon. I didn't mind waiting two weeks for it but now I'm slowly becoming impatient and just want to play online again. Hope Sony get this PSN sorted for this weekend or there'll be more PS users getting pissed off and going to other game consoles.

  • NAUGHTYBOYDAN

    it is a bit ridiculous i owne an XBOX and i borght a PS3 a month a go i love playing GT5 online but since all this rubish i have been forced to return to my XBOX so i feal like i spent £300 on a blu-ray player. It is a shame because i was just starting ti like the online for the PS3. …….GET IT BACK ONLINE PRONTO…….

  • MESSI

    i just wanna say that it is good and not good that psn is down caz the good thing is that it is good seen people out and about with friends and family BUT the bad thing is i cant get my rank up for GTABOGT or wip peoples ass in fifa 11 . not cool sony ur a trillion bollion dallar copmany and u let 5 or less boys hack the PS3 u must be joking

    • captine amazing

      well i think ur right this is a joke and its good going out at night with friends and family

  • david

    I BET sony are loving the amount of calls from angry kids theyre getting

  • Apachekid83

    Just gt it back online, im a big DC Universe fan and Metal Gear Solid 4 Online fan and their my only games I got it sucks bcz I cant play them unless I have PSN, so please get over this obsticle and quit being cheap and give us a exact date and time.

Categories