When has there ever been an electronic issue caused to a device by its case? It doesn’t happen often but unfortunately for Amazon that is exactly what has happened. Their K3 model has been recognized to be rebooting and freezing only whilst in its cover.
This will be music to Barnes & Noble’s ears as they have the main competitor in the market, the Nook. According to PCMag.com’s Mark Hachman, Amazon are going to honor any returns for the cover, offering either an exchange or full refund no matter how long ago of the cover was purchased.
It’s worth noting that the company hasn’t officially confirmed this as an actual problem, although they have told PCMag.com they have an engineering team looking into it.
Amazon have a problem page that you can view here, it shows some people who have experienced this issue amongst others. If you are experiencing the above problem and want to get a refund on the case, then you need to send an email to firstname.lastname@example.org.
Make sure you let us know how you get on in the comments below.