BlackBerry Bold 9700: OS Installation Guide

By Jamie Pert - Mar 8, 2011

As you might be aware, a leaked version of RIM’s newest OS hit the internet this week for a majority of older BlackBerry phones including the Bold 9700, Pearl 3G 9100 and Curve 3G 9300. If you want to try OS 6 out but are not sure how to go about it, we have taken the liberty of writing a little guide for you to get started.

Let me just start off by saying this is not an official version of the OS by any means, so by installing and following this guide is completely at your own risk. My recommendation to you would be to wait for an official release by either RIM or your carrier.

For the rest of you who know what the circumstances are but still want to go ahead with the install, read on.

1. Upgrade Desktop Manager and Backup – This will be the most important step in this entire guide, unless you are not worried about backing up your contacts, calender data, message, music, photos, tasks, memos and anything else you want saving.

If you already have Desktop Manager installed on your computer, check what version you are running by loading up the application (Windows Start menu > All Programs > BlackBerry > Desktop Manager), clicking help, then selecting About BlackBerry Desktop Manager. The version will be listed on the General tab. If you are not running version 6 of the software, click the Check for Updates link in the bottom right hand corner of the application, where it will then prompt you to download and install Desktop Manager version 6.

Once Desktop Manager 6 has been downloaded and installed, reload the application, plug in your 9700 and let the program register that the phone is connected. From here, you should see two options in the black toolbar at the top. Click Device > Back up… This will then take you through the step by step process of backing up your important data. Once this has been done, and you have made a note of where you saved your backup file, go back to DM (Desktop Manager) and backup your pictures, videos, and music if you wish by selecting the appropriate option under Media Sync, which is listed on the left hand side of the application.

All backed up now? Good, lets get moving.

2. Install OS On Your Computer – Once you have downloaded OS 6 from wherever you downloaded it from (I will not be giving any links to the program), double click the .exe file and go through the steps. It’s fairly straight forward.

3. Installing OS 6 On Your BlackBerry Bold 9700 & Restoring Backup – Once step 2 has been completed, connect your phone via USB if you disconnected it after the backup process. If DM loads, check that it is connected. You should see an image of the device when it loads with an option telling you that an update is available for your 9700. Ignore this for now and close DM.

Now we need to locate the setup files that we installed in step 2. To do this, we go to: –

C:\program files(86)\common files\research in motion\apploader\

When inside this directory, either delete or rename the vendor.xml file to something else. I recommend that you delete it. If it is not there, don’t panic, then run loader.exe.

Follow the on screen instructions, but when going through, take a look at the different check marks to see what you want installed and what you don’t want installed. My recommendation would be to uncheck all applications that you downloaded such as Facebook, Twitter, Windows Live Messenger, Copter etc. We will manually redownload these after OS 6 has been installed.

When you get to the screen that asks you if you want to make a backup of your device and restore 3rd party applications, change the option to Do Not Restore. It should already be selected to do so, so make sure you change it.

Experience OS – Let the updater go through the process and update your phone to OS 6. It should take up to 30mins for this to be completed. Once it has been completed, or near to doing so, you should notice that your BlackBerry has a slightly different loading screen, with the loading bar being at the bottom of the screen and an updated BlackBerry logo. The phone will then boot for the first time and take you through a video guide of the new features that come with OS 6. I almost skipped this, but if I did I would not have found out about 1 or two new features like the improved zoom, or the extra options that have been added. It will then prompt you to setup your 9700. If you wish to do this later, you can always come back to it. Play around with the menu’s for a while until you are satisfied that the installation went well and are having no issues. I recommend doing a battery pull afterwards, and letting it reboot to double check that there are now problems after the initial boot.

Restoring Data To Your Bold 9700 – By now, you should have a big smile on your face knowing you installed OS 6, and everything is working perfectly. You love the new menu’s and features but want to get your contacts, saved data and applications back on there.

Simply pop your USB cable back into the phone, load up DM, select Device > Restore, to which then you will be prompted with an option to choose your backup file. Select the most recent, and then select the option that allows you to choose what items you would like to restore. Only choose items like contacts/calendar/tasks/memos/messages etc. Nothing else should be restored from the backup file.

Once everything is restored and you have checked to make sure it is all there, you can then use BlackBerry App World to download the applications you had installed before and hey presto! You have a fully functional OS 6 installed on your BlackBerry Bold 9700.

If this guide was helpful to you, or you would like to make some additions, leave us a comment below and share your thoughts.

Update: A lot of you have had trouble downloading the update, here are some alternative download links for you: FileServe, MediaFire, DepositFiles.

Also See: White BlackBerry Z10 delayed by two weeks

  • C2m4real

    pls help me, after going tru all d steps everythin was ok except for network. when i tried turning the network on the phone will reboot

  • Ocellot99

     When I update it always give me an error while doing the last update. Why ?

  • minniexo

    I updated my blackberry bold 9700 from OS 5 to OS 6 and since I have made this
    upgrade my camera has not worked properly. It will not take photos, it focuses when trying to
    take a photo then nothing. It works
    every so often but hardly at all

  • Mobarez2009

    thank you soooooooooo much!! it worked fine for me!

  • Kshitij_prasad

    thank you soooooooooo much!! it worked fine for me!

  • Corporatemanthras

    Thanks! Your guide was really helpful!

  • Vasudevr

    so i followed everything u said…….
    this is the file that i have 9700M_PBr6.0.0_rel1202_PL6.6.0.50_A6.0.0.344
    and after the update the version on my setting still shows v5.0.0.405 (Platform
    wth???? i thght this would upgrade my Os to OS6…..

    can anyone pls help me on this????

  • Vasudevr

    so i followed everything u said…….
    this is the file that i have 9700M_PBr6.0.0_rel1202_PL6.6.0.50_A6.0.0.344
    and after the update the version on my setting still shows v5.0.0.405 (Platform
    wth???? i thght this would upgrade my Os to OS6…..

    can anyone pls help me on this????

  • Koingr

    Great……Thank youuuuuuuuuuuuuuuuuuu…..

  • Onox Gideon

    it worked perfectly for me…am bb is t mobile
    good work n keep it up
    am from nigeria

  • Mida

    Finally!Been trying to get OS 6 up and running for two days!
    Had to switch to a PC to get the work done..For once a Mac didn't cut it :(
    thanks again :-) loooooving the smooth UI

  • Abu bakr LATIF

    I installed everything as told and as soon as the bb loads up u can see everything has changed to the new OS but i cannot get past the first thing which is the handheld agreement it does not let me scroll down or leave that page it is NOT the trackball or the fone it happens everytime i download!!

    PLeasee someone Help!

  • voltaire

    Great work! kudos

  • Matt

    I tried it but my trackpad no longer works…. It works fine on OS5 but on every OS6 versions I’ve tried the trackpad doesn’t work as anything except a button…

  • mohamed

    I did every single step but my BB bold didnt update it loads and does everything but it stays the same and goes back to the old version
    Mohamed :From Yemen

  • bella

    if i could kiss you through the web i did do that. i have sat at my edsk for 8hrs trying to install the damn software 😀

  • Steffen

    Just finished installing OS 6 on my 9700. Works great! Thanks for your help.

  • moussa

    dont worry its fixed :)

  • moussa

    you broke my phone 😐 ??? it will load 3 quaters then won't load further. pleasee helpp?

  • Tom

    The loader.exe doesn't update my 9700. For half a second I see the bars and the next moment it says "complete" with OS 5 still running. Could someone help me, please?

  • sohail

    its was reali thnk ful to u i read dis n got a idea of installin it thnk u

  • tarun

    GPS not working after installing OS 6.0 on BB9700, rest all working fine. I was using google maps while on OS 5.0. Can anybody help me out on that.

  • Tarun

    Thanks a ton man!!

  • Gelopots

    Most informative guide i've read so far! Been trying for 2 nights already and this is the first time that i heard that i needed to run the loader.exe although i just did a fee minutes ago, out of curiosity.

    Good luck to me!!!

  • guest

    same camera flash issues as previous poster. Works once after a reboot then no more flashes. Camera also doesn't focus as nicely as it did on V5.

  • opcy

    please where do i download the exe file from?

  • mazhar

    instructions worked great! thanks for the step-by-step!

  • hemzi

    my camera flash light is not working nemore afta installin os6 .. .
    wt to do ? / :(
    plz help nd i think the camera clearity has also dropped . . ..
    plz help me . .. .

  • steveg44

    Downloaded everything very easily. Thanks a lot. I am now trying to synchronize my outlook categories and it shows that contacts are set up for wireless sync. The instructions are not clear on how to turn that off so I can upload my contacts from my bb desktop manager.

  • Nauris

    Followed the instructions and all workings great!
    Ty werry much! 😉

  • affouse

    i have a problem .im getting this message from Dm ::This BlackBerry® Device Software upgrade includes new features and significant enhancements to the BlackBerry® solution and, as such, is only available to users with an active BlackBerry subscription. To learn more about BlackBerry® service, please visit so why ???, i had the os 6 before, than i decided to downdate it because of problems in youtube so now i want to update my bb 9700 again and im getting this msg ,what should i do now ?? any help plz

  • Manish

    thanks for telling the steps how to install…..

    but after installing for few hours universal search was working after that it stops working….anybody can help on these ?

  • hollygodless

    i attempted the installation, but my DM doesnt indicate at any point that there is an update available for my 9700…and when run loader.exe…it doesnt show me any applications to add or remove(

    please help.

  • mazaqi

    i did install os 6 on my blackberry bold 9700 but it hangs on start up.
    i can't go forward.
    please help

  • stevesuave

    hi, its kinda perfect OS dude!
    but at the end of the installation suddenly an error appeared on the screen. it was said a fatal error and i didnt know what that thing was. it was sth about net_rim_crypto.
    what should i do now?
    u know mine works but im very sad about that fatal error!

  • kevin

    THANK YOU. This guide was extremely helpful and clear.

  • troytan

    I follow the instruction and it install without errors and it load n reach a screen with white writing and my keypad wont allow me to scroll down



  • Sheria

    U the best. thanks

  • AJAy

    Great work. I followed steps and it did the everything the way it is scripted above.

    Thanks a Ton

  • Nav

    Worked on my 9700 no problem… Thanks :)

  • Dan

    i installed the os 6 but now i have very little memory left to download apps and the memory thats there keeps dropping and i have to reboot the phone in order for it to go back up?

  • Gooch-a-mon

    Finished the install about an hour and a half ago. Followed your instructions to the letter and have had zero issues.

    The first time the device booted after the install was very slow and was stuck at about 75% for roughly 4 or 5 minutes but managed to push through and now loads without any interruption.

    Great tutorial.

    Thank you.

  • katza nine

    Many thanks for the tutorial, the installation went flawless. I'm getting used to the BB6 navigation

  • Malikov

    guys I'm having white and black screen after upgrading OS. Where is the BSAK located where I could delete the net_rim_theme_tmobile* (my phone is from t-mobile) . I can't get though this. Please help!

  • Lexxx

    When you use loader.exe, how long does it take for the on screen instructions to come up? I cant get past it.

  • effjay

    Updated my BB Bold 9700 by following your guide – fantastic. OS 6 works like a charm. No issues; no problems

  • Arthur

    Worked Perfectly

  • deon

    Please help! I downloaded OS 6 to my T-Mobile bold and it works perfectly except for the fact that I can't get any apps… It won't allow me to get BB app world and it said I have an "unsupported operating system". Also, if I restore my setting using my DM will that interfere with my current OS?? PLEASE HELP!

  • NEW2BB

    Jamie, thanks a ton for the detailed Info…Works like Magic

  • Scotty

    works great! i only have one query. When ever i download a large file, at around 80% it just cuts and says "Download Failed" .. you have any ideas on how to resolve this?

  • deon

    I was able to follow the instruction well up until the C:… part.. Where is this located? Where do I find it?? Please give me a step by step. Also, I went ahead and uploaded os6 using my DM and have the black&white screen not able to use any apps… BSAK?? Is that online or the phone? Please step by step me please…thanks!

  • kul1g

    works great! ;]

  • adam

    i have a question, do you have to have an active sim card to do the install?

  • jordon

    worked perfectly! very good instructions!

  • Aby

    Do we need to have the Desktop Manager installed on our system to get this loader.exe upgrade to work ? I have just downloaded the 6.0 OS and tried to upgrade but it doesn't really do anything apart from showing me what apps are installed on my BB. Please advise.

  • cecilia

    your instructions was so helpful……. installed and work pefectly… thanks alot

  • DAVETTO Love YOu

    thanks man you helped me so much

  • XYCO


  • Brent

    "there was an error updating your software, One or more modules could not be resolved" – – -? please help me with this!! really want OS6

  • Anthony

    Hi my blackberry is t-mobile and I tried deleting the tmobile themes with BBSAK and re loading the OS but whenever I do so it reboots the phone but I still have the white screen and icons, then when I check my COD files again one of the tmobile themes are gone but the other is still there and it won't let me delete it…. PLEASE HELP!!

  • khsaad

    Guys i am hesitating to do all that, i am having blackberry bold 9700 and its of orange, would it be fine with that? Should i go ahead with this…