New Xbox 360 Dashboard: No Download / Install Problems

By Updated on

Earlier today we revealed that Microsoft has now launched the new dashboard for the Xbox 360, we have heard no reports of download / install problems, however some people are not impressed by the new look.

Love or hate Microsoft you have to praise them for a well rolled-out update, I have trawled around the web for problems associated with the new update and I have found next to nothing, which is especially good given that a certain competing console manufacturer seems to brick a small percentage of consoles with every firmware update they release.

The only minor problems I found were related to downloading ESPN and poor frames per second with Netflix since installing the update, have you experienced any problems with the update? If so, let us know in the comments section below.

Also See: Xbox Live down, sign-in not working for Xbox 360, One

  • Cmale

    Well here's the first, it won't let me download, really disappointed!

    • Lovatt

      same its a nightmare.

    • joshua

      it wont let me down load all it does is say test your connection im really annoyed

      • Oli

        same here!! give me a shout if you solve that problem! im guted :(

        • Gopi

          same problem with me as well, i can connect to the internet but not xbox live and my account is not expired or anything…

    • mop

      its doing the same to me !

    • Ryley

      me too its bs i want to bash soemones face in

    • andy


    • Brett

      Yeah, i can't either.

    • Cccfff


    • WillieD

      Try restarting console that worked for me

  • james barnes

    i cant connect to online now – there thats a problem a big problem after a hard days work i dont want to faf around

  • rufus

    this update has wiped all my 60 friends, no update problems my arse!!

    • Camel

      I had the same problem. Disconnect and reconnect or just restart the console and make sure you are able to accept the terms of use. if it fails (like it did several times on mine), you won't see your friends

    • sebt

      same for me

      • http://ign thelucas

        updated.? Wiped friends list. Gutted

  • Dude

    No problems downloading. Xbox 360 Dashboard UI still sucks… they went backwards instead of forward. Look at the progress bars for example, percentage loaded is flat colored when quickest read is shaded. They need new UI designers and fire the current ones…

  • John

    Im not sure if this is the server or the dashboard, but i've noticed a lot more lagging in the gameplay of Halo: Reach

    • mop

      that might just be the game halo lags alot for me aswell

  • Allan

    Mine and girlfriends sons won't update and crash, each time we try

  • chad

    it deleted all my friends

  • jon

    wont let me download it

  • N1xy

    It crashes my old style xbox everytime. Either as soon as I turn it on, or as soon as I run a game. Nice.

  • johnnie

    terrible update! cant even play games at all…..i'm suing microsoft

  • Ali

    I'm a UK user and won't let me download. Just get an error message

  • Harvey

    no happy i am not even able to download it it say cannot conect if this dosnt sort its self out i wont be able to play cod black ops

  • mark

    just took me a hour to get the download to start just keep connecting to live then it should work

  • alan

    netflix update isnt working

    • evan

      say here my netflix wont update either

  • kev

    mine says i have no friends online…
    yeah, no problems (y)

  • Anon

    Same issue… Not able to get the update, period.

  • Cain

    Mine won't connect, so it tells me to test my xbox live connection, i do this and when i start to test it says you must be connected to xbox live, and sends me back to the update!!! I'm am extremely unhappy :[

  • Chainsaw

    Can't access all my Avatar downloads…n the bloody great tiles suck…

  • George

    Wouldnt let me download the update to start off with, i had to take out the HDD and put it back in again for the update to work then when it did it deleted all my friends.

  • Tay

    It will not let me update. Says i have network problems, but when i test my connection, it connects fine. Then i go back and try again. No luck. Any suggestions?

    • Christopher

      i'm having the same exact problem.

    • zackkkkk

      keep trying. I had the same problem but kept trying until it started. I am guessing the servers can't quite handle the traffic right now.. Then again they are running windows :P

    • Ross

      same with me, not a clue so far.

    • josh

      mine does that to such a dissipointment

    • Rich

      I’ve got exactly the same problem. It starts to download, then stops and tells me there is a problem with my connection (when there is not).

    • James

      just keep trying it, that happened to me but mine eventually worked

    • jus

      clear up some memory thats what i did

    • jus

      clear memory thats what i did

    • Dave

      Tay, I'm hing the exact same problem

    • mop

      it does that to me aswell

    • topman

      try turning off the xbox and then back on.

      it worked for me

  • Joe Mama

    Wont download! Thanks alot I cant sign in… F u

  • James

    terrible dashboard look!

  • Mike Thomas

    My xbox now freezes after playing Modern Warfare 2. Not impressed!

  • Grim

    I have the same problem as Tay, it wont let me download the update.

  • dereks89

    same problem as tay

  • Harry

    Plenty of problems updating, now i am unable to "update" to the newest version of netflix. Thanks Xbox. Not Impressed.

  • RotorJoe

    I can't get the netflix update installed. status code: 3143-0000-D080-0200-8007-2746

    • evan

      same here

  • Guy

    all my friends were deleted. the 360 is becoming as bad as windows proof that microsoft cant succeed at anything

  • daniel

    Cant add freinds any more p1ssing me off

  • your mum

    lol check your connection for download…
    how the fuck do you check the connection is you cant connect because it wants an update???

  • myles

    it wont let me download it either!

  • Stu

    Same problem as Tay – and xbox support website wont load either! Im online though as connection is fine

  • callum gunning

    apprently i have no internet connection either. strange how i played online last night. sort it out xbox!!

  • Baker

    Wow, FAIL! No friends now and keep having downloading errors…

  • Yorkie Campo

    Still can't even download the update…… Nice one Gates!

  • Tyler Sabo

    It keeps telling me that there is problems with my connection and I do not. Same thing that is happening to Tay… But all my friends that i've asked haven't had a single problem so not sure as to what to do.

  • adrian

    Won't let me download either. Seems like alot more people have problems with it than they are letting on..

  • Guest

    Lost All My Friend, Windows Live Wont Sign Me In And It Wont Let Me Accept Terms And Conditions

  • Jesse

    The update won't download. Not sure why.

  • Romano

    It won't let me download. It just says the update can't be downloaded and that I need to check my connection :S But when I check my connection it doesn't detect any problem and just give me the update again which I can't download. So I just can't connect to xbox live anymore.

    • XmikoloX

      I have the same problem, How to solve it anyone ?

  • chloe

    it will not let me update. Says i have network problems, but when i test my connection, it connects fine. Then i go back and try again.

  • RTT

    Yep- me too, will not allow me to update OR play my Fallout until I update! To the writer of this article- what planet do you live on? Just read the comments man- you MUST work for Microsoft.

  • Incy-wincy

    Tay – Mine was the same, I turned the box off, left it 5 and tried again and it worked. I also logged onto and accepted some terms so try that too. Good luckK. Its still applying the changes so no gameplay comments.

  • i am a wallnut

    won't let me update says connection problems anyone help

  • Atans51

    XBOX needs a new support crew everyone is having problems with this damn Update! NOt satisfied

  • Danyelle

    Same problems as above. Will not let me download. Says network problems. Probly too many people trying to install at once. Its not my network.. its theirs!

  • marcus

    yea i cant even connect to xbox live because of this update

    • mop

      same here

  • kai

    i just turn all fireware off back on tried twice works fine downloading update now hope it helped gl. btw new design wen turn on xbox okay with it pretty cool.

  • Linh

    Cannot update. Recommend to go to Cannot go to website to find an answer and if you get there, there is nothing to provide any support. I am paying for this service.


    stuck staring at the do not turn off message window and progress bar standing still… no DLing occurring here.

  • justin

    all of my avatar clothes are gone and i cant redownload them. it says i havent even downloaded them in the first place! wtf.

  • Mike

    After trying several times to connect to xbox live to update my xbox I tried updating by downloading it and placing the update on a USB. Not only did that not work, but I also cannot start my xbox anymore.

  • Ste

    wont let me update eithe tay, just says network problems, im on wired and ive tried through my router and actual iternet modem. dissapointed.

  • guest

    the update bar zooms all the way to the end and says the update failed. at first i assumed it was trying to install itself on my xboxs internal memory but the file was to big but thats not the case. i think it may be privacy settings but i dont know what to tinker with. i went in my bros room and installed the update on the first try. he has an elite and i have the arcade (white, not the slim) with a 120 HDD. would that affect anything? is it just older arcade models having this problem?

  • Olivier

    Same problem here: download stops at about 90% then my Xbox tells me I have a network problem…

  • Gray

    wouldn’t download at first because of “connection failure” and when it finally did, it now won’t let me connect to xbx live. Awesome update.

  • BigEd

    What the hell Wont let me download the update sayin i cant connect BS man. Whats goin on. Plus it gave me a long error code

  • Lee Walsh

    What a joke. Have they even tested this?

    I have 3 Xboxes in house (kids and mine )

    Same problem on all 3 of them.

  • george vinten

    fail of an update getting similar problems to Tay pissed off……..

  • Jake Bloggs

    tried downloading it about 14 times, kept saying i had network problems, 15th time lucky and finally its onto the second loading bar… fingers crossed, this better be good microsoft or the 'box is going flying across the room!

  • Eddie Nuñez

    Yeah um when I am testing my connection it get's halfway complete then the update screen shows and it only goes up too 3/4 of the way to completion then it says blah blah blah view… so in other words it's not letting my xbox live work!!!

  • Peter

    Can't download update either, in the same boat as Tay, apart from RRD once this is the first problem I have had with my xbox, it annoys the crap out of me that it seems a daily theme to download a update for my PS3, that too is annoying but at least it downloads!

  • bob

    no problems? yeah right all it does is fail , ask to try again , and fail again over and over

  • Mikki

    Wiped out my friends, won’t let me update netflix even tho there are no connection probs meaning I can nor watch movies! I have z toddler and netflix is my sanity! Fix if now!

  • jensen

    i cant even sign in to xbox live what A WASTE OF TIME

  • Michael L

    Cant download update, says Cant download the updated. To test your connection open system settings and select network settings, text Xbox live connection. For more info go to Well i power cycled my modem even tho my internet is FINE and that didnt do anything. It keeps trying to download then gives me this message. Also, i went to the support site and it wont load. Im guessing Xbox Live is having more issues than being reported. I also cant even sign into live because it forces me to do the update which it cant install. Why must Microsoft make everything so difficult?

    • bob

      exact same thing happened to me . tell if any progress is made?

    • guest

      same problem at first. try turning your xbox off and then waitin 3 seconds then turn it back on. worked for me

  • David

    Same problem as Tay I’ve got perfect connection but no download, anyone know any tips or help.


  • mop

    does anyone have a contact number or email adress i can contact to try and get this problem sorted?

  • Jamie heap

    I had problems with sky player has to delete it all

    And re download but even that took 20 mins as wouldn’t do it at first bit of a pain

    At least this was released 11/9/2010 for black ops as any problems that day would of been a real shame

  • Lawfulshaun

    It won’t let me update !! WTF I just wanna play moh online !

    When I check network setting it say it’s connected ? So what should I do to fix the problem??please help

    ps I can’t get onto

  • andrew

    it wont let me update and when i try to see what the problem is it trys to make me download the update again this is shit.

  • danny boy

    please dont be worried and keep trying to download and eventually it will. might tak 5 minutes might take 120. took me 2 hours to sort 2 xbox's out.

  • ferox1

    Yup, getting Download issues.

  • Mark

    I can't download either. I get Status Code: 23EF – 3143 -A080 – 0c00 – 807B – 01F7.

    It's trying to blame my connection, but my PS3 works fine. My computer works fine. And my Xbox is connected through a freaking ethernet cable.

    Microsoft Fail

  • garrett

    i have tried 15 times and it still wont let me update

  • Faeli

    lololololololol Microsoft

  • koop

    tried to download, didn't work, turned it off, spanked the monkey, tired again, works…..priceless

  • john

    all the add-ons i have paids for are no-longer free for me to download! so if i delete the content ill have to pay again for it! really annoying!

  • Blake

    Glad to know my new router isn't at fault here it the bar goes to the end then it says i disconnected from Xbox Live then i test connection and it says it works, asks me to update again and does it all over again

  • corben

    i cant download the update and it wont let me connect whats going on.

  • Bill Gates

    Same problem here

  • drew

    sign in on a different xbox live profile then update.worked for me

  • will

    Tay its done the same with me iwas like wth i just wanna play halo online instead of reverting to my guitar hero ways

  • Brandon

    Turn off your Xbox and let it sit for 5 minutes, then turn it back on and try the update. This worked for me and several of my friends.

  • James

    Everytime I try to start a 360 game that I downloaded from Live, it crashes on a black screen. Cannot download anything, oh yeah UI SUCKS!

  • paul

    wouldn’t update to the new dash. Kept trying. finally worked. Having the same problem downloading the netflix update. But now its freezing. I hope microsoft knows how shitty of a job they’ve done.

  • Deck

    I have the same problem as, error message and connection problem, when I test the connection the update is prompted again.

  • Jack

    Same 4 me it get the update bar till the end the says check network connection when it working everywhere in the house please help with this

  • guest

    Netfilx wouldnt update and the new look sucks

  • aman

    just as my opinion in this new update is it somewhat of a downgrade but they probably downgraded the dashboard so the 360 can handle the kinect options of point and shoot aspect of play. until they come out with an i7 xbox this will be the best we got.

  • XBL UN: L3ackhavvk

    it better work im home from work and need some mw2 time to kill some stress.
    about 50% right now,

    is there any solution for it? or we stuck with a xbox that cant get online, so basicly not only have i had 5 yes thats right 5 xboxes since 2007 down to the rrod, now we have download problems,
    soon there will be defently be the last staw that broke the camels back and im moving to ps3, especialy when its at £200 in sainsburys

  • WAires

    download worked fine but xbox now freezes on both online and offline accounts! Any suggestions? Going mad here! Got to get it sorted before Black Ops next week!!!!!

  • Nate

    i had the same problems as everyone here and just restarted my xbox and then it downloaded fine

  • Tyler Thomas Lin

    works better now i guess.. still screamin my head off at my tv to download the thing

  • Casey

    I don't like how people sound through the mics now why did they have to change that?

  • Mark

    Getting exact same error as everyone else – have tried about 20 times now and the same “connection” error message keeps happening! However, as I am writing this, is now seems to have finally done it! Typical! Persistence is the key here methinks. Nice one MS ;(

  • RyanM

    Bloody hell, the thing is slow as molasses!

    I WANT my old theme back. Playstation had the ability to change themes since it debuted in '06.

    Why does xbox have to be so user un-friendly?


    Same here guys, just got in and tried 12 times in a row, I even got to a second white download screen and then they gave me an actual error code, just bought the new 4gb console aswell, come on microsoft, sort it, gamin after work is my life!!!!!!!!!!!!!!

  • TheDarkAce

    i found that the network connection through the a/b/g wifi connector is ridiculously slow since the update, and that the whole dashboard is very slow to navigate and load (it shouldn’t take 5 mins just to get to my video marketplace items)

  • biotox

    It downloaded fine. the look is ugly. I really wish you could opt out of these stupid dashboard updates. on top of that, the netflix update is screwed up. it signs me out, and asks if i want to update, then disconnects me, and wont let me download it. So either way you’re screwed. If you use your 360 for netflix, you’re screwed either way if you decline the update, no netflix, if you update, it requires an additional update which you cant download. Ah, such is the microsoft way.

  • Pablo

    I got that problem too everyone, just turn off your xbox and back on and it updated easily.

  • Johnny

    Haha "Error: Can't download update from Xbox live, please test your connection" Hmm, its full green and open NAT :D Nice one xbox! My brothers downloaded first go!

  • Steve Jobs

    New Looks Old, WTF?? Not Good Microsoft.

  • Ben

    it completed the update, but when i tried to go into netflix it said there was another update. the only problem is that it won't let me download the update and gives me an error message everytime. I can still log in and play games, but no netflix. very disappointed and pretty aggravated.

  • andrew

    i can connect but i cant use espn or netflix it just disconnects from live an i haf to reset my xbox to sign back in. an i cant download any of my dlc gg microsoft

  • XxAccuratexX187

    it wont even let me on live now because of stupid update i keep getting status code or atempting 3 of 3 i just can't win in life!!!!!!!!!!!!

  • Horrible Update Guy

    Download the update to a USB flashdrive and connect it to your xbox.

  • Ryan

    WHAT THE F IS THIS MICROSOFT. shouldve sticked to my PS3.

  • Rice

    Takes a few trys to install. I had tryed 3 times failing to download with even restarting the xbox, then I turned off the computer pretty pissed. Somehow a miracle let me download it 10 minutes later when I turned back on my xbox.

    The skin doesn't look that bad as people say, but it wasn't really necessary if just for looks. But I'm sur ethe update had to do with more than that??

  • JohnM

    It worked okay for me abit slower like the new dashboard and home guide but if they could do a quick update to make it faster and sort out everyones problems so hoping for that


    To all people having update issues, try memory maintanace(clear cache) worked for me.

  • Fuck you

    Won’t let me update >:( This is bullshite I really hate micosoft I’m considering just selling my xbox and getting a ps3

  • Chris

    Well good job microsoft u bks u just dont know how to make a good console do you

  • unknown player

    some people try must of us

  • baggster

    I now have 3 red lights and it wont let me start my xbox! Any ideas please?

    • Max


  • jay

    everything went OK except ESPN but on the third try to download, it did download and works fine. The resolution on ESPN is good but not true HD

  • Nincombob

    Right, I feel as though this update was to render the ‘old’ xbox 360s obsolete. Everyone I know with an old 360 has had problems but those with the new one are fine.

    Problems I noted where:

    1. Crashes unexpectedly

    2. Takes twice as long to load anything

    3. I can’t access any purchased content

    I’ve never once had a problem with my PS3


    It let me download it, but the marketplace will not let me download anything, and the avatar items will not update. I have also experienced lag in many online games.

  • I am a BEAST

    I had an issues where it would tell me to check the network connection. Then I removed the HDD and reseated it and then it worked….

  • Led

    Can't download… morons should have forecasted the network demand this would have… Must be running Windows server…

  • Sara

    same problem for me too… won't let me update

  • Petizef

    Two consoles in the house, same connection, one updated fine the other won't download… Nothing on Microsoft website. Can't play games until the update is done. MS is faster to charge my credit card than look after the clients…

  • Max

    I had an old model xbox until I downloaded this update. Now I have an expensive footrest. Download at your peril. I wonder how much Microsoft will charge me for its 5th month long journey around the world…

  • Dennis

    mine froze right at the end,,,now what do I do??

  • bro

    It won’t let me see any of my friends or let my use the messeging service

  • Steve

    UK user and it keeps logging me out of live when I connect to zune, plus wont let me update the new software for zune. NO other problems to report but I feel the dashboard looks dated imo.

  • Shoooter

    Mine froze everytime for 1hr 34 mins, basicly ruining my night on fifa while the woman was out!! eventually worked but only got 1 game in and froze again!! MICROSOFT SUCK

  • chris

    they should do to bill gates wat they did in the south park movie, mine wont update but my live runs out today n e way, iv got better things to do than be microsofts bitch

  • PsychoticRage82

    I wonder if I am the only dumbass who got the S console. I tryed the update and now I have error code E 79 and an error message in 30 different F%$#ing languages. aswell as a red dot instead of a green one. Maybe selling my PS3 was a bad idea. Anyone else have the red dot?

    • YoutubeThatShiz

      take your hard drive out and pop it back in.

  • dodgeflyer

    i cant download it.
    why do they say no download / update problems when there IS download / update problems!

  • soulpackage

    Won't load my New Vegas game. Says it no longer exists, or freezes up during load.

  • Tom

    I've got a few problems/things I hate about it… For one, all of the boxes/tabs on each screen are way too large now and it makes it hard to look at properly on my huge-assed TV. B) When scrolling through the area where you can look at all of your achievements for each game they now give it a blurred effect when transitioning between games (left and right) and that gives me a fucking headache. And third, in the same section as mentioned above, I don't want to have to look at the stupid "Account Management" and "Online Safety" tabs every time I open this. Fix this shit M$! Like what do you do with all the money we give you? .. just stick it straight up you asses?

  • Pissedoffgamer

    Where the F#%K did my friends list go?!! Why can I not play my game online? This update really screwed things up.

  • matt

    My xbox now won't even start COD Modern Warfare 2, It says the disk is unreadable even though its telling me its COD on the dashboard. Update looks like shit too, seems downgraded.

  • Skootay

    Don't like the new look! I'm stuck on the ACCEPT/DECLINE screen after failing to download the damn software 3 TIMES! went out left it doing it's stuff came back a the bottom right quarter flashing red!!!
    It's like trading in your old car, paying a load of money and being given an older wreck from a scrap yard… what a waste of time!

  • creepy

    Update downloaded fine, but now I can't play online. It keeps logging me out when I try. Also can't view Netflix and the update ate all my friends. I called and they said they'll have to investigate and call me back. I asked if this was happening with other customers and they said no. After reading all the comments here I'd say that was bull s***!

  • Bill

    It won't let me play any game I bought after the update except for Kinect related ones..

  • Mary

    Old version XBOX–downloaded fine. System shutoff now have RRD. Any suggestions as the system is out of warranty.

  • Console Agnostic

    Congrats, Jamie Pert. Ur a tool.

  • im f off

    cant update Black ops or assassins creed brotherhood WTF!!!!!!!!!!!!!!!

  • J E_walsh

    yes i am having a huge f***** problem, i try to connect to live, and when i do it says the terms of use/service have changed, so it then pops up the screen where i can either “view terms” or “cancel” , of course i view the terms and WOW not to my surprise, it doesnt do anything. it does that stupid little white lines going in circles , then it boots me back to the first screen where it ask me to either view terms or cancel. it wont load the terms, which is keeping me out of live, i tried everything, was on the phone for 3 days in a row trying to find oujt what i can do, and again not to my surprise, the friggin xbox ppl dont even know whats going on????? we did everything from clearing catch, to reinstalling updates from flash drive and cd disk… please help anyone, cuz im getting ready to scream lol thanks here is my email, let me know what i can do. thanks