Overall the addition is great news for all Gmail users, and may convince some of you to switch from Skype to Google Voice. That said, there are still a few changes and additions that users like me would like to see.
Calling Packages – Although the service is only limited to users in the US for the time being, all calls to the United States and Canada are free for the foreseeable future. If you want to make international calls, you will be charged 2 cents per minute, but what if you make regular calls internationally? Like Skype, Google should implement calling packages to other countries for a specific rate. You could even add region specific packages that let you call European countries, or even the world for a monthly (or yearly) fee.
Make The Service Global – Gmail is currently available worldwide, therefore the entire Google-sphere should be able to access the service no matter where you are. As we stated earlier, the service is only active in the US for the time being, and I’m sure that users will want to take advantage of Google Voice within Europe, Asia and the rest of the world. Google do have plans to roll out the service internationally, but no immediate word from Google on that yet.
Add-ons – We all love add-ons and extensions for our browser, heck, we’ve already got a Google Voice add-on for Chrome, as well as Firefox too. But it would be ideal for Google Voice to be added to the add-ons department aswell. Skype already have this feature, so I think it is only a matter of time before Google offers the same service.
If Google could agree and to all these things above, Google Voice has the potential to become the best VoIP service out there. But until they do, i’ll be happy with what they are offering at present. Skype users shouldn’t feel the need to switch, but give it a look just for the sake of it. You may even prefer it.
Google Voice or Skype — what is your preference?
Source: PC World