Verizon Email Outage: Twitter and Central for Webmail

Thanks for the information (surprising as it is that I am getting my information from a blog I found on Twitter versus Verizon's Twitter account). My verizon e-mail has been down for several hours. I live near Washington, D.C.

Verizon email and webmail down for the last six hours. Eastern PA.

Just outside of Baltimore, have not had Verizon e'mail access since around suppertime. Almost 10pm now. With any luck, it will be back up in the morning!

Nothing new here. Verizon has NEVER admitted to a problem. It's always the customer that has screwed something up. Verizon e-mail service is spotty at best. OK. I can accept that IF and only IF the company has the intestinal fortitude to admit that it's THEIR fault and not mine or yours or the Easter Bunny's. It would be nice is Verizon was run by responsible adults.

(BTW I have had gobs of experience with V's customer 'service.' They have none. 3.5 hours attempting to get a simple question answered being kicked from one department to another with the endless holds. And then there was the two months of continuous badgering from me to change my mode of billing. Finally contacted the FCC. Amazingly the issue was cleared up.)

So. Cal and am unable to send any emails through Verizon Fios

My email is down…can't authenticate. I'm in the Philly area.

down and out in seattle

In the Dallas area – Verizon email not working. So glad I just renewed a 2 year contract with them!

Connected to the Frontier switch?

Verizon sucks.
Email is out again.

Just now able to see my e'mail via webmail.verizon.net…so things may be coming "back to life" here shortly.

Oh, I forgot to report my location I was so irritated with V. I'm in northern Virginia and I have no V e-mail and cannot get through to Verizon 'web services.' Verizon seems to be totally down.

Down and out is Long Island too!!!

Middletown Township, NJ – not able to send email–seem to be receiving some

Here in DC, I got through to tech support who says this nationwide outage "may" be fixed by ~ 11 p.m. EST.

western pa – Spent 2 hours trying to get my messages and thought it was me. What a waste. thank you, Alan, for posting this. i kept googling verizon, server, etc to see if it was their problem and – nothing! Glad I finally have a reason.

the entire country is down. I'm in a state where Verizon is 'switching' service to Frontier on July 1st (for email and Internet) and the tech support person I just talked to had NO CLUE about it. None. I knew more than her. I really think VZ is one of the worst companies around. Their customer service is horrid. I had to get my husband on the phone today to give some password just so VZWireless would talk to me. Nothing like being treated like a 5 year old. Unreal. I am switching my email to my local cable provider. Stat.

Down for at least 4 hours – central PA.

May be related to changeover in some areas, like mine, to Frontier.

Spoke too soon…it seems I can read e'mail, but not send via webmail. Oh well. Off to sleep then.

down in mass.

Central New Jersey – I have had no e-mail for the past few hours however both my parents do…guess I will have to wait til morning.

Tampa, Florida area down for 4 hours now (6-10 pm)

Southern California, no access as of 710pm.

Out in NY's Lower Hudson Valley, for 7 hours now, and indeed not even a status update on Verizon's home page, which lists "Nothing to report". No way to get email via webmail or iPhone either.

Me things there should be some compensation for those whose businesses depend almost 100% on email.

No Verizon email here in NJ for several hours (at least 6, as of 10 PM EDT). Cannot access webmail, nor POP/SMTP through an email client.

It was up for a moment at about 10:05 EDST (give or take) but is now down again in northern Virginia.

absolutely WTF??!! Account in New York but traveling in Northeast and nothing – they have cell contacts for everyone, how about text at least – bad, verizon, very bad – no dinner for you

Been up and down in RI since 4pm. This is like the 10th time in the past few months. They never report the outage. They PISS ME OFF!

Wait until you have a Fios problem! You havn't lived (or died) until you have spent 3.5 hours being kicked from one department to another to answer a question that literally took 15 seconds to answer.

Nothing in New York City.

I talked with a Verizon service tech about 6PM EDT who said the email servers were down. He indicated they were down for upgrading; however, the tech said they were not notified until 5PM EDT. Just after 10 here in northern Virginia and still no email.

Still down and out in Lexington, MA

Central California near Solvang, SMTP server at Verizon still not accessible. No emails going out for the past five hours. Now 7:20pm Pacific Time Zone.

No luck in So Cal either.

Down in NE Indiana. VZ support chat indicates they are working on it. Phone support message reports nationwide problem.

Email’s been out for hours in Ft. Worth/Dallas,Texas area.
Verizon phone support had me on hold for about 30 seconds and then disconnected me with a “We cannot complete this call at this time” message.

very frustrated! No warning we would not have any email

So cal now seems to be down

Down in Boston for hours now (it's 10:30 PM local time).

My email service has been down or almost useless for hours now. I live in Washington, DC. It's pretty appalling that Verizon doesn't address this publicly so people can know what to expect.

MM Verizon does not give a cent about it’s costumers, they only care about the money. Verizon it’s a rip off, too bad I have to use them because there is no other TelCo where I live. I will never use verizon services other that Fios. If another company comes to take over I will gladly switch.

not that you need it at this point, but I'm down in socal as well….

No Verizon email here in the Boston area. I did finally talk to a human at Verizon, who said the national servers are down & as of 10:00pm EDT, no word on when they will be fixed

Verizon email for me in Northern VA (Fairfax county) has been out for approximately 6 hours. This is the 3rd time in less than three months that they have had a multiple hour email outage.

For what we pay these losers you think they’d, at the very least, have email redundancy. They told me that they do, but the links for the redundant servers didn’t come up. This means that:

1) 3 times now in 3 months those redundant links did not come up.

2) No one ever bothered to address the lack of automated link failover

3) No one bothered to physically fail the links over during any of these occasions.

They claim that the data center where the email servers are hosted has lost power. While I recognize this as a possibility, why in the world are your redundant servers not in a different facility? Do you fools not know the first thing about enterprise networking?

Email down for at least 6 hours in Northern NJ. It's now 10:35 PM EST.

My Verizon mail has been out most of the afternoon. I am in California and it is 8pm and still no email.

Northeast Ohio has been out since around dinner time.

Montana is down …

I just got mine back up, Long Island at 11pm.

E-mail just started working here in North Central Indiana

San Diego is down. These outages are more frequent than San Diego Charger arrests! The VZ web product is a joke – if it wasn't for my email address having to be changed with all of my contacts i would have droped these losers as fast as you can say Ryan Leaf.

A good example of a stayed Telco trying tomake it in a web world. If it wasn't for their cell and hard-wire presense thay would not survive. Watch for a take-over by Time Warner. Ya, now that's a match made in Heaven.

down and out in Albany, NY

down in nj as well. and they wont admit theres any issue.

This is not only ludicrous, it is expensive . I have customers and no one can reach me and I have nothing to tell them via other means why my email account is down. No word or announcement. I spend a few hours trying to reset my password, because that is all I got for feedback on this outatge. I am severely pissed off at the least and currently thinking of going back to the Comcast beast… at least they have never had an outage like this and not found some way to alert customers so they do not go after drastic , futile methods to get back online. I am losing money as I type. Sucks.

Back Up in San Diego – Thanks Verizon, you are best!

In So Cal – and can send but not receive… Uggh. These guys are SO LAME. Last time I promised myself I'd go through the painful process of changing my email so that I wasn't dependent upon them. Thanks to this I am highly motivated – we all should be!

This bogus. Their website keeps kicking me out when I go to support to call them or online chat. i do not have their number on file and I keep getting an error message on their stupid site. I would call but I am in no hurry to talk to someone in India that will transfer me from place to place and still get not get an answer. Also I can’t logon to my customer account online either. Idaho

Out in Boston since at least 6 p.m…. annoying that they make you do so much work to learn they’re having network issues.

Can send but not receive in Los Angeles after e-mail being completely out for hours here.

This is astounding. I've not received email other than an alert from duotrope that it's not working (arrived on blackberry) for 7.5 hours (4:45 p.m. to present time, 12:11 a.m.)

June 28, 2010 9:12 p.m.

Down in L.A. Very frustrating. Not working around 1 p.m.ish. Then worked to receive a few emails in the late afternoon. Then out again.

So, how much of a refund do we all get?

It looks like i can still pay my bill though!!!!!!!

No access as of 12:16 a.m. in Silver Spring, MD and haven't had any for at least 4 hours.

Hey it looks like I can still pay my bill though!!!!

Email started up again around midnight EST in Northern NJ. It's going to be a while before all the undelivered emails start filtering through. Just got one that was sent at 9 pm EST. It's now 1:20 AM EST.

No e-mail service of any kind in southern california for past 9 hours……..

When I spoke to a Verizon rep last night, he said it would be at least 24 hours before service was restored. This was around 8 pm, EDT.

Here in SoCal, As of this writing, an occasional email seems to wander into my in-box, but sending mail is a non-starter. "Can't connect to the outgoing SMTP server" messages and such. Whoa Lynn! 24 hours you say? Geez…

Still down in Baltimore, MD….6:30 am. 12 hours and counting.

7:20 am Tuesday no email since 7:00 last night North of Boston

It's 7:50 A.M. June 29 in Erie, PA and my email has been out since around 10:00 P.M. last night.

We don’t have internet at all! For about 2 hours yesterday, we were down and this morning as early as 5am, internet is down again!

Then how are you posting on this website?

Down again in Wisconsin. For the last month it has been up and down more than a yoyo. This morning I can access the email account but nothing appears on the first page of messages. The second page displays. Whats up with that?? If I had another vendor to use for email I would do it in a heartbeat.

Morgantown, WV…..out since 5pm yesterday. This morning looked like it might be OK, but it's still messed up. Pathetic.

All companys have problems but should keep their users notified about the problems and an expected return date/time. Poor job Verizon.

down and out in Philly too!

Whidbey Island near Seattle…No email service since yesterday afternoon. Now Tuesday a.m. and I'm as frustrated as everyone else…Thank heaven I have a different account I can use in emergencies, but this is baaaad business…

My verizon web mail has been down since yesterday around 7pm, it worked for a few minutes late last night then froze up and dropped me off line. I cannot believe what a joke the customer service is, their phone system for help is ridiculous. You go from one dept to another and then the message system will just drop you after being on hold, they are so messed up, the lady even agreed that their phone system was really no help at all.

Same here in Middle Village, New York Problem began yesterday in early evening.
Pay extra for Verizon tech support but a tape message keeps telling me to call back at a later time. It is now 11:45 AM here, Eastern Time.

it's been just about 24 hours with no e-mail service in southern california……..finally got tech on phone and he was absolutely no help — he knew nothing and everything he tried hit a brick wall. Incredible incompetence for such a large company…….

I've had problems with V's e-mail ever since they "updated" their service several months ago, so I wasn't surprised that I couldn't log on. It was nothing new!

Well 24 hrs I-net is down to a crawl. Normal 1.5 mgb service is speed testing at 56k to 128K (at best). Verizon rep was very fast and friendly but said it was due to a hardware issue at a location that has knocked over 60% of IL I-net service out. though I think it is part of the turn over to Frontier and a possible configuration issue. Just sit back and ride the storm I guess.

I was just at the Verizon store til closing last night. Having problems with my webmail. No one there said there was an outage going on. It was treated like any other user/individual problem. Still trying to fix it myself now only to find this out after wasting much time. It would have been easier to be patient if I had known my efforts would not be successful because there was a broader problem going on. Very Disappointed!

Still out in Dallas, Tx at 3:15 pm on 6/29. Been out since at least 6 pm last evening when I got home from work. No surprise that Verizon isn't posting any information verifying the outage – if they did, we could all ask for a refund for a full day of service, and they certainly don't want that!!! UGH Better to say nothing, and if someone asks for refund, just plead ignorance or that it was a problem with their PC/router/switch/……

I have had no email for the past two days.
I think I may switch to comcast.
this is so frustrating.
sally gorman

Austin, Texas in outer darkness, day 2. Oh Joy , Rapture.

Massachusetts: down for several hours yesterday (28th) and then back up. Just went down again this afternoon.

Verizon is down in NOVA. Was also down last night. They overcharge and over advertise and have the WORST customer service ever. I agree that they are ready to pounce on every customer they have when they do something wrong, but you just need to "understand" when it comes to their service issues. UGH
1

It's happening again.

We are in VA and have not been able to access the email for the last several hours. I am SERIOUSLY considering dropping Verizon service (not just because of this one time). They continually mess up our bill and attempt to overcharge us, the customer service dept is unqualified to call themselves that and the verizon email is a source of constant issue. Why oh why should we stay with them?

It is very odd that Verizon is not owning up to a problem. It seems as if the server has been disabled by an alien force! You will also not find any "community blog" posts at the Verizon center. For those of us who use DSL for home business this is potentially devastating. It may be time to change carriers if only as a response to the company's egregious disrespect for its customers.

This is highly inconvenient…I have people that are expecting me to get back to them from Craigs list sales and I can't do it! I don't want to use my work e-mail so I have Verizon for my personal e-mail; I guess I am going to have to rethink this!

Fortgot to say location – I am in South Jersey

overall, Verizon email sux… not just the outage, but the service itself. Who designed the interface? It's terrible compared to all the other 'free' services.. I'm switching to Yahoo.

Down just outside DC in Maryland for several hours now. It's 10 pm.

I'm mad as hell and I'm not gonna take it anymore! I'm thinking seriously of switching to a new email provider. I haven't been able to use my Verizon webmail for a couple of days now. I have people to e-mail, and I can't get e-mails to them. This is serious stuff, especially if you use your webmail for business purposes.

Verzion outage in Wisconsin for two days now. Just because they are getting rid of us doesn't mean they can treat us this way.

earthlink is down for some time also at least 3 hours

Down in NJ since Monday at 4:00 pm. It is Wed, still cannot get it thru my Vista Mail, but I can send. I can read my email on the Verizon website, that started Tues afternoon, but sporadic.

in sarasota, fl…email crashed 6pm Monday nite. still down- it's Wed 6/30. tech last nite said it's be up by 9am…well..it's after 9 and still crashed. so frustrating ..a lot of pp will/ are hurt by this …I'm switching to Comcast…does anyone know if they are dependable?

I live just west of Washington, DC. Verizon email has been down for me since the afternoon of June 29, 2010. It is now 10:06 EDT on June 30, and it is still down.

It's going way too slow today or not connecting at all. What the heck is going on? Are they doing a switchover or something? – 12:00 pm – Andover MA

3rd day of web mail "service not available – try again later" in Central Texas area.

2:52 PM here in Upstate NY and absolutely nothing. I tried to call Verizon and all I get is either hung up on or rerouted to listen to endless crap music as I sit on hold for hours on end. How much do you want to bet we get charged for this time when we don't have service????

mine was down (pittsburgh, pa) monday afternoon and evening, then went down again this morning. i got thru to a "chat support rep" and they informed me they were aware of a problem and their engineers were working on it. when i complained that i pay a lot of money to them monthly and for that expect 24/7 email availably the rep replied "email is entertainment and therefore i cannot credit your account" i went off on him, asked to speak to a supervisor, etc. i've been searching other providers, and unfortunalty cannot better my broadband deal that i have with verizon.

this isn't the first problem i've had with verizon email, sure it won't be the last

No service in the Outer Banks, NC since Tuesday afternoon (24 hours). I'm sure that next months invoices will reflect an adjustment for this Verzion service failure.

still having problems in northern Virginia as of 7:45 PM eastern daylight savings time on wednesday june 30th. trouble accessing webmail and not receiving any emails to blackberry…

three nights in a row, Verizon email is down. This is getting very bad!
Can't wait for Frontier!

It's 9:24 a.m., Thursday, July 1. My e-mail has been down since 3:29 p.m. Monday, June 28,

I'm in Westchester County, NY.

Several hours??? Try several days… I'm near Baltimore. It is July 1st and I STILL do not have email access via outlook or webmail.

July 3 – Bronxville, NY — I still don't have e-mail from Outlook, but discovered that I can get into Verizon Central webmail. When will they fix this thing?

Verizon -why don't you make your e-mail service free. That way you can continue say " ITS Voisand ITS BIG—- Nothing but a big problem and it now once a week. I have to reset my blackberry and thee other computers again.
If your thinking about switching to Verizon you may want to stay where you are at as they are not interested in us regular people. They need to take care of the important commercial accounts they have. WOW this is Big Fios Sucks BIG
Has anyone been able to speak with anyone or get any answers ?

I've been without internet in WV since Monday and its Friday. We were with Verizon, and they switched us to Frontier, since then all the problems began. I wouldnt blame Frontier but the customer service reps are totally clueless. I have been on hold for about a total of 5 hours trying to figure out what was going on. Since I dont have internet I couldnt contact them through e-mail. When I call, they have no clue who I am and they dont have my Data transferred over yet. Some people say they can help, others say its not possible. Any idea on when I will have service again

verizon web mail has been down for at least a week.
is this problem connected to the fact, that we are being switched over to frontier????????

i am not happy with the change over…….

this comment is from wisconsin

Constant "timed out" messages, draft email lost every time. Happens constantly since switch to "upgraded" interface. Terrible – and of course no response from "customer service." Truly abysmal.

ANYONE HAVING TROUBLE GETTING EMAIL TODAY, AUG 12, 2010?

Yes! Getting that old STID Poster tab and then can't connect – over and over. Finally figured out if I go back thru Verizon webmail and click on the link in the intermediate page message, it will guide me to the login and then I'm OK. If I enter the url from the link in the message it won't go – I must go back thru Verizon and click on the link in the message. When I called Frontier tech support they were also surprised to the reason but no clue about the fix. One techy mumbled something about I hadn't been converted yet????? GEEZ!

intermittently unable to connect to email in St. Pete FL since July 2010.

No help from tech support line. Sometimes they tell me they are having server problems. Most people reached on the phone are in foreign nations and don't understand English. They read from a list of standard answers.

VZ email is unreliable. Had I know how bad it was, I would never have signed up for their DSL and changed all my contacts to VS addresses.

down in northern nj

Have been down in Central VA since August 12th. Have had 4 techies doing everything they can to get me back on line and the last one finally said they did not know when my email would be up and running. Called Billing and they adjusted the entire bill for August, there seemed to be no hesitation in them doing this -seamless.

August 18th — Verizon email up to read only before noon, Yahoo account still down.

August 18th (3:00pm) – both accounts fully functional.

Verizon email down in Philadelphia, though net working. Appears to have been since about 1:00 p.m. on Friday. No webmail, no direct email via Outlook. Last email update was at about 1:00. Server hangs, then kicks me off. Webmail just hangs. No status listed on Verizon's website.

Been down here in Central PA, Harrisburg since Friday, August 20th. Sometimes you can receive email only, other times send only, as of yesterday you can neither send or receive email. August 23, 2010

I'm in the Dallas area too. Email has not worked for the past 14 hours. Sometimes the log-in page loads but even then, the email page will not load. I absolutely hate the new email system. I want the old one back.

Sending and Receiving emails through Outlook Express

My BlackBerry storm verizon email has been down since Saturday May 14th. I called customer service, was told it was a server issue and would be fixed in 12-24 hours.