AT&T’s New Data Plans: Customer Cease & Desist Warnings

By Posted 3 Jun 2010, 05:44

Some surprising details to share with you now, as it has been alleged that AT&T are threatening customers with cease and desist letters if they continue to bombard CEO Randell Stephenson with continuous emails.

According to this article over at Engadget, one customer named as Giorgio Galante wrote to the CEO, expressing his displeasure at the service he was getting, and especially highlighting AT&T’s new data plans which will go into effect as of June 7th, as the final straw.

Perhaps the part about Galante’s plans to jump ship to Sprint and their HTC EVO 4G handset didn’t go down to well with Randell, prompting AT&T’s Executive Response Team to reply back to the customer, saying that further emails to the CEO will result in legal action.

Pretty drastic, don’t you think? Hopefully we will have more details on this story for you soon – head to Engadget for the full story.

Give us your reaction to the news.

  • michael488

    It’s only going to make more people switch to the truly named NOW NETWORK Sprint.

  • Bobbie

    Not only do they threaten lawsuits for someone trying to get help, their customer service does not help in any way shape, form, or fashion even when they mess up. I have an issue I have been trying to resolve since last December. Thanks to this guy, I've just contacted the CEO myself. Hopefully following on his heels, someone will listen this time! I have made sure that many of my friends do NOT make the switch over (had three waiting in the wings to see how my issue was resolved, all have moved on with other companies, many more have come along in those six months asking for opinions, I just tell them the truth). AT&T has a long way to go before they get their reputation fixed on this one!