Sprint HTC Hero: 2.1 Android Update Release Date is Q2

By Posted 8 May 2010, 05:26

More on the never-ending HTC Hero 2.1 update saga for you now, as Sprint has issued a fresh statement, informing customers that the update to Android 2.1 will now be landing sometime in Q2.

As reported from BGR, a Sprint Admin posted a message on the official forums bearing the bad news. Don’t forget that this comes straight after it was rumored that the update would be landing on 7th May, only for a Sprint Admin to then post a message defueling the rumors.

However, a new message from Sprint reads like this: ”We are on track for the upgrade to be available in Q2. Sprint had hoped to have this resolved by now – we thank our customers for their patience as we work to bring them a positive experience with this upgrade.”

So it now looks likely that HTC Hero owners on Sprint will see the update in June or July – shame they couldn’t narrow it down further.

Are you fed up with all of the delays? Let us know what you are planning to do.

  • Darkness

    This sucks. I have been looking forward to 2.1 for months! Isn't it Q2 now! Sprint and HTC should have been working on this before the release, so there wouldn't be delays. I only hope that they are already working on Froyo, so when it hits, we can have that in a more timely fashion.

    • albert

      I just went to the sprint store and they did the 2.1 update for me

  • http://www.product-reviews.net/2010/05/08/sprint-htc-hero-2-1-android-update-release-date-is-q2/ slpyka

    You call Sprint and you get one story from one rep and another from a different rep case in point. I called Sprint this morning at 8:00am and inquired about the update to Android a Rep from tech support said “You can take your phone into a repair center and have the upgrade done there.” I then called back one hour later at 9:00 to confirm this and was told “The update does not have a release date yet and Sprint does not have a definite date yet but we are hoping for this month.”
    It would be in Sprints best interest I would think to have them Launch 2.1 prior to a new phone coming out especially if it will perform as expected. It will only help there sell of any new android phone to say we have the best not only in Our Devices but also our Software Team. Also releasing 2.1 sooner would help to see if there are glitches that Sprint themselves missed.
    I personally want a reliable update and am willing to wait for it. But Sprint need to get the DATA together and get everyone on the same page and put a end to all leaks. Damage control is needed. There only hurting themselves because of bad info coming from Sprint.

  • http://www.product-reviews.net/2010/05/08/sprint-htc-hero-2-1-android-update-release-date-is-q2/ slpyka

    You call Sprint and you get one story from one rep and another from a different rep case in point. I called Sprint this morning at 8:00am and inquired about the update to Android a Rep from tech support said "You can take your phone into a repair center and have the upgrade done there." I then called back one hour later at 9:00 to confirm this and was told “The update does not have a release date yet and Sprint does not have a definite date yet but we are hoping for this month."
    It would be in Sprints best interest I would think to have them Launch 2.1 prior to a new phone coming out especially if it will perform as expected. It will only help there sell of any new android phone to say we have the best not only in Our Devices but also our Software Team. Also releasing 2.1 sooner would help to see if there are glitches that Sprint themselves missed.
    I personally want a reliable update and am willing to wait for it. But Sprint need to get the DATA together and get everyone on the same page and put a end to all leaks. Damage control is needed. There only hurting themselves because of bad info coming from Sprint.

  • http://www.product-reviews.net/2010/05/08/sprint-htc-hero-2-1-android-update-release-date-is-q2/ slpyka

    You call Sprint and you get one story from one rep and another from a different rep case in point. I called Sprint this morning at 8:00am and inquired about the update to Android a Rep from tech support said "You can take your phone into a repair center and have the upgrade done there." I then called back one hour later at 9:00 to confirm this and was told “The update does not have a release date yet and Sprint does not have a definite date yet but we are hoping for this month."
    It would be in Sprints best interest I would think to have them Launch 2.1 prior to a new phone coming out especially if it will perform as expected. It will only help there sell of any new android phone to say we have the best not only in Our Devices but also our Software Team. Also releasing 2.1 sooner would help to see if there are glitches that Sprint themselves missed.
    I personally want a reliable update and am willing to wait for it. But Sprint need to get the DATA together and get everyone on the same page and put a end to all leaks. Damage control is needed. There only hurting themselves because of bad info coming from Sprint.

  • th3n0rthsid3

    Today I did what I should have done months ago. I rooted my Hero and installed a very nice rom based on the 2.1 OS. It's amazing how much snappier my phone is now! It's also amazing all the new programs open to me, as I can now install all my programs on my SD card! So Sprint/HTC, keep stringing everyone along … I'll just be playin over here with my WIFI tethering :)

    • mike udut

      where did you get the rom from

  • RickT

    Seriously, between Sprint and HTC I don't know which is worst. Neither company actually supplies their phones with adequate accessories that flatter their products, and every month they come out with a new phone and forget about their previous phone. At least with Apple, their product and software along with their accessories are made for each other and compliment each other in every way. Seriously, I think I can care less about the upgrade, along with purchasing the HTC Evo, because a new firmware will be available and will take 3 years to get it on that phone. At least with Apple they deliver it you directly and you don't have to worry about going through AT&T and fixing anything.

  • RickT

    Seriously, between Sprint and HTC I don't know which is worst. Neither company actually supplies their phones with adequate accessories that flatter their products, and every month they come out with a new phone and forget about their previous phone. At least with Apple, their product and software along with their accessories are made for each other and compliment each other in every way. Seriously, I think I can care less about the upgrade, along with purchasing the HTC Evo, because a new firmware will be available and will take 3 years to get it on that phone. At least with Apple they deliver it you directly and you don't have to worry about going through AT&T and fixing anything.

  • http://blog.3dbloke.com 3dbloke

    Q2 ends on June 30, so July would be late ;)

    I have a Hero with T-Mobile UK. These delays seem to be for all carriers, worldwide.

  • jamie

    This is getting beyond a joke, its like buying a playstation 3 and finding out it doesn’t play ps2 games, wait… oh yea that happened. Ok its like buying a HTC hero and thinking you have purchased a up to date smart phone when really all you have is a phone that promises to be good one day and begs you to keep faith. In future I will make sure my next phone does what the say it does when I buy it and not what they say it can do when the figure out how to program it. This should be a lesson to every HTC hero owner and to HTC themselves, shame on you….tut : /

  • Joe

    WP7 on any other carrier except at&t is starting to look pretty good at this point.

  • Roxanna

    They sold this as a "SmartPhone/PDA" It is neither. No Bluetooth file transfer?
    No alarm/calendar snooze, no good way to have repeating appointments?
    I'm sure there are other shortcomings, but I've only had the phone a week.
    Although I do like the phone and some of it's features, it is not a PDA.
    My old Palm Centro was better. I might just take Sprint up on the 30 day return policy.

    Will the 2.1 update fix any of the problems I see? I cannot get a straight answer on that from Sprint or HTC.
    HTC was incredibly rude when I called them and offered no information on the update at all. Sprint acted stupid about both the bluetooth problems and the update. Arrrhhhggg.

    • hmmmm

      I have snooze on my alarm and calendar. I also have repeating appointments. Maybe yours is broken

      • roxanna77

        oh yeah, it snoozes, as soon as you touch the phone and then there is no status that you even have an appointment. That's pretty lame for a PDA. I did find an app to remedy this, to some extent, but out of the box it should work at least as well as my old Palm Centro did.
        And how do you set a date range for repeating appointments (on the phone)?
        The only way I see is to do it from my PC.

    • John

      I also had a Palm Centro.
      I miss the simplicity and the amazing color category coded multiple day calendar. As in I could customize when to repeat alarms not just daily every day or every thursday.
      Also the bluetooth cant file transfer my contacts.
      Took a while getting used to the Hero keyboard but i got the SLIDE keyboard which is awesome.

      I thought about the return policy but then I wouldnt get the grandfather plan of $48 bucks a month for 200 mins, 300 text, unlimt. data. oh well now its $60 a month. but I can connect my laptop to the internets hehe, without rooting and paying cablevision.
      I just DONT WANT TO HAND TYPE IN EVERY DAMN CONTACT!!!!!

  • m l e a c h

    Couldn't wait, decided to use damage control rom. Works pretty good. In fact i'm using speech to text to write this. I will go back to the official rom if and when it is released.

  • m l e a c h

    Couldn't wait, decided to use damage control rom. Works pretty good. In fact i'm using speech to text to write this. I will go back to the official rom if and when it is released.

  • MasterJeem

    The HTCs are a very nice phone. It's hard to want to stick with a company, however, when i've had this phone for over 6 months and have had such problems as not getting picture mail. which we all pay a hefty price for. these plans arent cheap. I didnt want to have to root and flash a rom on my phone because I, like everyone else, thought we'd be getting this in a timely manner. Last night i rooted and flashed my hero. It was fairly simple, but i did run into a few hang ups at first, but all is well now and i'm very happy! We shouldnt have to do this to get our expensive equipment working properly. The EVO 4G is very tempting, but i don't think i'll be getting another HTC because of how this has all gone down. I sure hope sprint and htc realize that a lot of people have these feelings

  • Mike

    I'm dropping this stupid phone for the new iPhone. It is beyond ridiculous that a modern phone can't send or receive mms while connected to a wifi network. I keep waiting and waiting hoping the many problems with this thing get fixed with the update, but a consumer should not be abandoned for 9 months waiting for a fix.

  • JCC

    I called Sprint because of my picture mail not working due to the bugs in the phone. They asked me how long this was happening, I told them since March. They gave me a $40 refund because I told them I was paying for services I couldnt use. Hopefully others will do this to releive some stress!!

  • JCC

    I called Sprint because of my picture mail not working due to the bugs in the phone. They asked me how long this was happening, I told them since March. They gave me a $40 refund because I told them I was paying for services I couldnt use. Hopefully others will do this to releive some stress!!

  • Richard

    If the HTC Evo comes out before our update, I will drop my three phone services from Sprint. Bunch of liars!!!!

  • Smirnoff

    where do I find the rom download? I don't know how to do it but I will sure try.

  • Simon Belmont

    I've had the same issue with not being able to receive MMS pictures since March. I was told that if you update your PRL and profile in one of the phone settings screen, that would fix it.

    I haven't tried this solution yet because I was hoping that the Android 2.1 update would solve it for me. If the Android 2.1 update really isn't coming until June, I will test the solution out as soon as possible.

  • Jeremy

    It seems only fair that, considering these inexcusable delays, if Sprint and HTC are focusing on new customers rather than supporting loyal customers, they need to extend an olive branch to Hero owners. I'm not about to recommend Sprint any longer. I've been an advocate of Sprint's services for over a decade now and until recently, they've been very reliable and customer-oriented. This is pathetic. If Sprint isn't going to allow Hero owners to switch to the EVO at the new-customer cost or make some other grand gesture of good-faith, how can I recommend their products and service to others? I can tell my friends, yeah the EVO is cool, but it'll likely be buggy for over 6 months before Sprint bothers trying to fix it. Heck, the 1.5 Snapdragon is due out in the end of 2010, so if there are any bugs (likely many bugs) with the EVO, those users who buy it will probably be stuck with an infuriating phone (I've had to wipe mine and factory-reset three times now due to bugs) until Sprint and HTC are done playing with whatever new toy comes along.

    In this handset war, Sprint's main benefit has been customer loyalty. Now they're essentially screwing us over for being their regular customers in a bit to gain market share. That's no way to maintain my loyalty. If Sprint doesn't make amends, I might as well go for the next gen iPhone. At least then, I won't have to look like an idiot with a buggy phone and no hope on the horizon.

  • http://4dthinker.blogspot.com 4DThinker

    I've had 2.1 on my Hero for a few weeks now, and have not bumped into and problems using it. While I don't use mine agressively, it's hard to imagine any other reason that strategical or political for them not releasing it officially. Sprint must like it when customers upgrade and begin a new 2-year commitment, and the EVO is one phone I'm drooling over right now. If I was still at 1.5 on my Hero I'd change phones fast. They may have a slew of Heros in the pipeline they want to keep selling, but leaving them without 2.1 on them seems like a sure turn-off if a customer sees what the other companies are offering.

    Just pondering. A 2.1 update would certainly be good for overall Spint customer moral, though.

  • Disappointed

    These delays has ruled out HTC, and Android for me. It's not just HTC's fault, but the endless fragmentation in the Android world. Two apps I used to use have now updated to 1.6 or higher, and I can't use them.

    Never mind that Android phones come with far too little App storage. How is it possible they don't even have 1 or 2gb for this? The iPhone and Palm Pre start at 8gb. My Hero has less than 256mb of usable storage. That's kind of pathetic. And now the next Android update, 2.2 or so – is rumored to have the ability to run apps off of the SD card. But I'm not holding my breath for HTC and Sprint to update the Hero to that flavor of the OS.

    I understand that I can root my phone, but I don't have the time to learn how to do this. Plus I can't take the risk of having a hacked phone, since I need it for work. And you shouldn't have to hack your phone to make it do what it should have done in the first place.

    It feels as though HTC has already forgotten about the Hero in favor of the EVO and other phones. Meanwhile, it looks like Google abandoned the Nexus on arrival, because it did so poorly. With so much market fragmentation – it's hard to argue that you should stick with Android. I'd go iPhone – if only it actually worked as a phone.

    It's a shame that HTC wasn't able to pull this off. I would love to support the Android platform if only anyone was able to make it live up to its expectations. But with all of these problems, it's just not worth going with what is essentially a second class platform. For all the faults the iPhone has, being number one certainly has its advantages – from available accessories to enormous app support.

    I feel the smart phone world is currently caught between a rock and a hard place.

  • Erik

    This absolutly sucks. HTC should be ashamed. To hype the phone up as much as they did then not follow through with much needed updates is pathetic; and what I plan on doing is waiting for the release of the iphone for sprint. F htc in the A.

  • fed up

    Its probably sprint! AT&T prices suck, sprint's phones SUCK! The HTC Hero SUCKS! Forget the upgrade and give us the iPhone Sprint!!!!
    The hero lags so badly you cant even answer it most of the time.

  • HTC

    "we thank our customers for their patience"

    What patience?! Get the update out now or offer a refund.

  • mick

    Patients is a virtue people, good things come to those who wait. Blah blah blah. You get the point. It’s all well and good people complaining that the release date has been put back yet again, but wouldn’t you prefer them to get it right rather than release it and f*$k your swanky mobiles?

  • averyburton

    I agree with you all! I have been with sprint for 14 years now and i'm about to go to verizon or att! I'm done with this crap!

  • Bone

    Last Updated: May 19, 2010

    Just like your computer, your phone’s software needs to be updated periodically to make sure you have all the latest fixes and enhancements to keep it running at optimal performance. Follow the steps below to check your current version and perform any needed updates.

    Version History

    Current Version:

    Software – 2.27.651.5

    Firmware – 2.1 Eclair

    Version

    http://support.sprint.com/support/article/Find_an

    Date released 5/19/2010

    Description of enhancements/fixes

    Software – 2.27.651.5

    Firmware – 2.1 Eclair 5/19/2010 This update includes:

    - Upgraded operating system to Android 2.1 Eclair

    - Enhancements to sense user interface (UI)

    - Enhanced corporate email support

    - Variety of minor bug fixes

  • Albert

    I just went to the sprint store and they did the update for me 2.1

    • mrclean

      they lie, it's not an update

  • Vlax

    I'm going to buy a iPhone 4G the next chance I have and give away my Hero, sick of waiting