Sprint HTC Hero: Android 2.1 Update Release Date – Delayed

By Alan Ng - May 6, 2010

What on earth is Sprint trying to do to their customers? Yesterday we informed you that the 2.1 update to Android would finally be coming tomorrow, since a Best Buy leak seemingly confirmed this in black and white, but now a Sprint admin on the official forums has once again thrown everything into chaos.

If you head over to the Sprint Forums, and the thread which details the Best Buy leak we mentioned, you’ll see that an admin has closed the thread with the following message:

”Closing this thread because I don’t want folks to think that 2.1 is coming out on the 7th.”

So it appears that not only was the Best Buy ‘leak’ incorrect, Sprint customers have once again got their hopes up, only to be let down by their carrier.

When will the madness end we wonder? If they are trying to keep their customers from switching carrier, they are not doing a very good job of it.

Let us know your thoughts on this.

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Also See: HTC Hero and Desire: Android Eclair and Froyo Updates on TELUS

  • Sprint-Hata

    sprint could not freakin get an update for 8 months since the Hero was released, I am going to assume they will get on with this update thing right before Evo update….NOT!

    Seriously sprint needs to understand, I am perfectly happy with my peice of hardware, give me an OS update. And for the rest who say that 1.5 is as good as 2.1 , you are an idiot. I will not buy Evo just cause its released, but instead I will wait for a second generation. So in the mean time, give me the freakin update.

  • Nate

    I think that sprint is fucking up. This whole thing is fucking ridiculous…what kinda company can't get the shit together and at least give us a date. I feel like companies don't care about there customer at all. I know they didn't promise any certain date…but come on…really? Get that shit straight Sprint?HTC

  • Cheryl

    I was told in November (when I bought my Hero) by a Sprint Rep that the 1.6 update would be available within a month. Then HTC came out with another new version, 2.0 and that it would be January before I got the update and then HTC came out with yet another version 2.1 and as everyone already knows I have yet to receive any updates! Sprint, you are about to lose some pretty reliable customers!!! I don't trust anything I read about the updates and I don't expect to get an update at all at this point. When the EVO comes out they are going to focus on another phone and forget all about us Hero users. They want us to buy a new phone not fix the one we have. The longer it takes them to give us an update the more customers toss the Hero for the latest phones. Hopefully Verizon will get the Iphone by the time my contract is up and I will be switching.

  • daryel

    Ummmm… Sprint never said it was going to be released on May 7… go complain to Best Buy for leaking wrongful information…

  • diord

    You guys are ignorant its HTC were all waiting for not sprint and I have friends with the eris at Verizon waiting for the update. As much as I want the update I would rather it be perfected first and not screw up my phone. And I left Verizon because they are over priced and lock your phone with sprint I can do so much more with my phone at half the price.

  • derdin

    Whats the big deal.You new it was a leak and you still get pissed at the people that aren't responsible.If I say "THE WORLD IS GOING TO END TOMORROW " that"s what I heard from best buy a company craving to get there name out there and it didnt happen would you still get on here and B****.Moral is don't believe everything you here on the internet dumb a**

  • C-Api

    I actually have to disagree with you Sensei. I've upgraded my Hero to a leaked 2.1 version and I have to tell you that it's like a whole new phone; It RUNS 10 times faster and It appears to get better battery life. Trust me when I say this. Your sluggish Hero needs to be updated.

    Yes, the EVO is nice but I'm not eligible for an upgrade and I'm not willing to shell out $400+ for a new phone, so the Hero will have to do. The Hero is a great device. It just needs a little bit of love from Sprint & HTC.

  • C-Api

    I actually have to disagree with you Sensei. I've upgraded my Hero to a leaked 2.1 version and I have to tell you that it's like a whole new phone; It RUNS 10 times faster and It appears to get better battery life. Trust me when I say this. Your sluggish Hero needs to be updated.

    Yes, the EVO is nice but I'm not eligible for an upgrade and I'm not willing to shell out $400+ for a new phone, so the Hero will have to do. The Hero is a great device. It just needs a little bit of love from Sprint & HTC.

  • SenseU

    Although I have been anxiously awaiting the update, to me, its more about the lack of honesty and communication. When I was shopping for phones in early December, the sprint rep assured me that the android update would be there the first weeks of January. This was used by Sprint as a sales tactic. Whether it was intended to be misleading or not, six months later, it has proven to be incredibly false. Now, I understand that HTC is spending time to fix all the bugs, but it also falls back to the communication issue. If they did not use it at a sales tactic and generate the hype themselves, then they would not need to take a public stance on it. The fact of the matter is that they generated this hype and now refuse to comment or commit on a date. Both companies did not have to let this go this far. Make official public statements and explain the issues. These are not the sort of business practices that i like to support and I will be leaving Sprint in the near future.

  • SenseU

    Although I have been anxiously awaiting the update, to me, its more about the lack of honesty and communication. When I was shopping for phones in early December, the sprint rep assured me that the android update would be there the first weeks of January. This was used by Sprint as a sales tactic. Whether it was intended to be misleading or not, six months later, it has proven to be incredibly false. Now, I understand that HTC is spending time to fix all the bugs, but it also falls back to the communication issue. If they did not use it at a sales tactic and generate the hype themselves, then they would not need to take a public stance on it. The fact of the matter is that they generated this hype and now refuse to comment or commit on a date. Both companies did not have to let this go this far. Make official public statements and explain the issues. These are not the sort of business practices that i like to support and I will be leaving Sprint in the near future.

  • SenseU

    Although I have been anxiously awaiting the update, to me, its more about the lack of honesty and communication. When I was shopping for phones in early December, the sprint rep assured me that the android update would be there the first weeks of January. This was used by Sprint as a sales tactic. Whether it was intended to be misleading or not, six months later, it has proven to be incredibly false. Now, I understand that HTC is spending time to fix all the bugs, but it also falls back to the communication issue. If they did not use it at a sales tactic and generate the hype themselves, then they would not need to take a public stance on it. The fact of the matter is that they generated this hype and now refuse to comment or commit on a date. Both companies did not have to let this go this far. Make official public statements and explain the issues. These are not the sort of business practices that i like to support and I will be leaving Sprint in the near future.

  • SenseU

    Although I have been anxiously awaiting the update, to me, its more about the lack of honesty and communication. When I was shopping for phones in early December, the sprint rep assured me that the android update would be there the first weeks of January. This was used by Sprint as a sales tactic. Whether it was intended to be misleading or not, six months later, it has proven to be incredibly false. Now, I understand that HTC is spending time to fix all the bugs, but it also falls back to the communication issue. If they did not use it at a sales tactic and generate the hype themselves, then they would not need to take a public stance on it. The fact of the matter is that they generated this hype and now refuse to comment or commit on a date. Both companies did not have to let this go this far. Make official public statements and explain the issues. These are not the sort of business practices that i like to support and I will be leaving Sprint in the near future.

  • Gus

    I have a Moment not a Hero, but I've been waiting for this update because I'm hoping it will take care of some of the problems the phone has.

  • Gus

    I have a Moment not a Hero, but I've been waiting for this update because I'm hoping it will take care of some of the problems the phone has.

  • Cassius

    Hmmm not htat big a deal… Well I have been a loyal Sprint Customer for 10 years and my pone if running 1.5 which wasn't a big deal for meuntil I wanted desperately to run a piece of software that need a minimum of 1.6+ So yeah, it is a freaking big deal! It isn't just Sprint though. Try getting an update out of the Network of Satan (Verizon), not only do update take forever, but hte lock the dammed thing down to beat the band. I am thinking I will wiat of rhte N1 on Sprint and then Google will be incharge of the updates not Sprint, or any carrier.

  • Cassius

    Hmmm not htat big a deal… Well I have been a loyal Sprint Customer for 10 years and my pone if running 1.5 which wasn't a big deal for meuntil I wanted desperately to run a piece of software that need a minimum of 1.6+ So yeah, it is a freaking big deal! It isn't just Sprint though. Try getting an update out of the Network of Satan (Verizon), not only do update take forever, but hte lock the dammed thing down to beat the band. I am thinking I will wiat of rhte N1 on Sprint and then Google will be incharge of the updates not Sprint, or any carrier.

  • Charles

    Sprint SUCKS, I hope they don't F the EVO up. That's the one I'll be getting in July. Screw this joke of a phone HERO.

  • Charles

    Sprint SUCKS, I hope they don't F the EVO up. That's the one I'll be getting in July. Screw this joke of a phone HERO.

  • Sensei

    It's really not a big deal. As an indirect Sprint rep, the Android 2.1 system, albeit nice, is not really THAT huge of an update, and anyone who is truly craving the update, mostly tech-savvy people, are probably ditching the Hero for the Evo anyway.

    The improvements just aren't worth the hype / anger. You don't want a program that's going to screw your phone over, so sit and wait.

    • Mflava

      Exactly, it’s not worth getting all uptight about the update when the Evo is around the corner. And for all those thinking that this doesn’t go on at other carrier’s, your wrong. It might not be as bad, but Sprint does want to limit a backlash from an update that creates new problems.

    • hennry

      Fuck you

  • Connor

    This is BS i was so excited for the update tom i was about to throw a party now sprint pulls this bull. This is getting to much for comfort, I'm considering leaving and going to at&t or Verizon if it doesn't come out within the next couple of weeks.

  • Connor

    This is BS i was so excited for the update tom i was about to throw a party now sprint pulls this bull. This is getting to much for comfort, I'm considering leaving and going to at&t or Verizon if it doesn't come out within the next couple of weeks.

  • Rich Jones

    Although the Best Buy leak was not an anouncment from Sprint, I still hold Sprint responsible for not announcing a firm date that it will be out. Or just simply say sorry folks you are never getting an update. I pay way too much each month to be jerked around by Sprint and this issue. Other carriers are looking better all the time.

  • Rich Jones

    Although the Best Buy leak was not an anouncment from Sprint, I still hold Sprint responsible for not announcing a firm date that it will be out. Or just simply say sorry folks you are never getting an update. I pay way too much each month to be jerked around by Sprint and this issue. Other carriers are looking better all the time.