OutLook Connector 2010: Fix to solve Upgrade problem

By Alan Ng - May 4, 2010

It has been reported that users of Microsoft Office Outlook 2003 and Outlook 2007 are having problems when trying to use the Outlook Connector to gain access to Hotmail or Live Mail accounts.

The Outlook Connector allows you to access these accounts within the Outlook software, making it much more easier to access your accounts in one place, without having to open up separate programs.

However, when trying to use the connector, users are greeted with the ‘Upgrade Now’ or ‘Remind me Later’ messages. Choosing the upgrade option will download a OLC.msi file, but doesnt seem to work once the program has been restarted.

One potential fix for this is to uninstall your current version via control panel and then head to Microsoft’s site to install the latest versions. This method has worked for some, so give it a try.

Let us know if you are still having problems using the connector.

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  • Andy

    I quite agree with the last comment I tried to contact Microsoft and they wanted me to pay £46.00 for privilege of speaking to a technical advisor who may or may not have been able to fix the problem for which they were responsible.

  • Andy

    I quite agree with the last comment I tried to contact Microsoft and they wanted me to pay £46.00 for privilege of speaking to a technical advisor who may or may not have been able to fix the problem for which they were responsible.

    Total shamble I am tempted to cancel my hotmail account

  • FlopHouse

    "Let us know if you are still having problems using the connector."

    People did – and apparently they're still having problems! Anything you wanna do about it?

    Amazing how Microsoft can ask users to use an upgrade which f*cks up everything!

  • Susan Meyer

    I or any toher live acct as well.cant get into hotmail.live for my e-mail accounts

  • CCINCS

    I tried uninstalling and re-installing version 12.1- 3x and kept getting the "upgrade now" message. Yes, I rebooted my computer after every unistall and re-install. I also tried the Beta version (32 bit) for XP and that eems to be sporatically working, but only after I have messages that outlook cannot read my email address and connect. If I keep hitting send/receive it eventually finds the email. But once I close outlook it starts all over again. Is it because my email is a .msn email and not a hotmail? This problem just started yesterday.

  • Bill Halton

    I tried uninsall, reinstall Outlook Connector route. It had no effect.
    I guess will have to bite the bullit and reinstall Outlook.

  • Jak

    I tried what you suggested and now Outlook won't even open.