Verizon Email Outage: Sign-in problems and Twitter Updates

By: | April 21, 2010 | 55 Comments
Verizon Email Outage: Sign-in problems and Twitter Updates

Some frustrating news to bring you now, as we are hearing reports that Verizon’s email service has gone down, meaning that all customers have no access to their webmail for the moment.

Users have been getting time out messages when trying to sign-in to the service, which has been down for a number of hours.

Verizon has acknowledged the problem, sending this message via Twitter one hour ago: ”Some Verizon Online customers are unable to access email today. We are working to isolate and resolve this problem”

It must be pretty frustrating not being able to send or receive messages, but these things happen from time to time.

We expect Verizon to fix up the problem asap. Let us know if this problem has affected you in your area. Can you access your email or not?

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  • Ted

    Verizon Email is out in western Mass and in DC area. Tech help lines are inundated, but if you have patience, the word is that the system is down. No details.
    How is this affecting non-Verizon email systems?

    • Duard

      In NYC area I noticed the outage midmorning and got service back a little after 3pm Eastern. Information such as it is, is posted at forums.verizon.com

      most troubling to me is that people sending email to be during the outage got bounce messages saying that my email address (a subaccount) is an unknown or illegal alias.

    • Bob

      MD here, can open email but cannot send or reply. 10:50 pm

  • Ted

    Verizon Email is out in western Mass and in DC area. Tech help lines are inundated, but if you have patience, the word is that the system is down. No details.

  • Maryjane

    Contacted verizon 4 hours ago about my email problem and was told they've already been working a couple of hours on it. I'm still unable to get or receive email and am getting sign in error messages.

  • nelcon

    I'm in central Wash. State and use Verizon to send my emails. The system remains down (1:25 pm PDT). Their phone message said it would be cleared up in 2-4 hours; that was 3 hours ago.

  • nelcon

    I'm in central Washington State and my Verizon email system has been down all day. It's now 1:30 pm PDT and it still isn't working. Any news on it would be helpful.

  • falfred

    New York city still down

  • atee

    Since 7:30 a.m. PST time it's been down. Can send but not receive. Tech at Verizon says it's ALL Verizon customers.

  • Dan

    The Ft. Worth/Mid-cities area of Texas is also down most of the day.

  • pat stiver

    I'm in east central Indiana–have been unable to sogn in to e-mail for three days.
    No help from Verizon, what next? Simply says " unable to display page ".

  • Dan

    Now getting mail again in Ft. Worth

  • lawppool

    Now 17:45 EDT in Maryland.
    Still no access since 9:30 a.m.
    And I am frustrated that, given the all-day dowtime, Verizon still hasn't even post something on its website to advise customers as to the problem and when it will be resolved.

    • guest

      r u even able to get on website?? i have not for 3 days saying it has connection problems…trying to pay bill online, can't even log on…whats up with that??

  • lawppool

    18:00 EDT. Verizon email back up in Maryland. Will see how it works.

    • A-1 Remodeling

      I'm in Maryland (Baltimore County) and email is still down, tried restarting computer since I read some were online messages were saying problem is resolved. I don't think so.

      • Laurie

        4/28/10

        I'm in Baltimore County and I still have problems with Verizon e-mail. I've spent an hour each of the last 5-days on the phone with those people and I still don't receive all of my mail. I get some in Gmail, some through Outlook Express, and NONE on my Mac. Last night I had to re-set factory setting on my I-Phone, and then reconfigure mail. Still screwed up.

        Question: Has anyone recently had to change their outgoing server port from 25 to 587??

  • http://arthurbakerdesign.com Arthur

    Out in Santa Monica, CA all day — no send or receive on verizon.net email acct. Just chatted with a Verizon rep and he said that a major line had been cut in "my" area . . . no time given for restoration of service.

  • http://arthurbakerdesign.com Arthur

    Out in Santa Monica, CA all day — no send or receive on verizon.net email acct. Just chatted with a Verizon rep and he said that a major line had been cut in "my" area . . . no time given for restoration of service.

  • Dave

    I live in northern illinois and I can't get to the mail web page and OE is having trouble sending all day (via verizon.net). Receiving using OE and verizon.net seems to work ok.

  • Jim

    I'm in Massachusetts and I've been unable to send or receive email since this morning. It wants me to enter my network password. I talked with Verizon several hours ago, and they said the problem is affecting Massachusetts and Rhode Island. They said the issue shoiuld be fixed shortly. It's now 7:00pm and Verizon FIOS email remains down.

    • A-1 Remodeling

      I 'm in Maryland, same problem since 11 AM this morning, it's now 7:40 PM!! They told us it's a Nationwide problem. Somebody screwed up bigtime.

  • Beth

    same thing here in plano texas – terrible verizon customer service.

  • mailless in socal

    Southern California still out!

  • Brenda

    I'm in Los Angeles and it's 5:45pm and still no email access.

  • Caycee

    Verison email is out in Seattle. I’ve had no access to email since early this morning. It’s now 7:30PM. I was at a hearing all day today and the clerk was telling me that they had received a virus from a fake McAfee email and it had taken their entire network down. Weird coincidence that it happened on the same day.

  • Ted

    It is 12:10 AM (00:10) April 22 and still no Verizon email service here in western Mass. Telephone tech help rep said it was a system-wide problem, but apparently it is not universal.

  • Dave

    4:34 and email is still out in the Providence area.

  • Emily in MA

    Of 3 verizon email accounts coming into the house, only 2 are affected. Didn't even try to call verizon because of the anticipated wait & realizing it is more than just our computers. However, my husband's email account is getting worse. Yestereday he could receive but not send. Today, all of the messages in his inbox (prior to 6 pm yesterday) are subject only–no message, no attachments. They were there yesterday, today they are only filler.

  • Will Dellinger

    Verizon is having problems again today. Yesterday was bad enough but they still haven't fixed the problem today and it is costing us a ton of business and money!
    They need to put people on this problem and get it resolved ASAP!
    I thought they would have figured it out by now but it looks as if they are not sure what is going on. Can anybody shed some light on the problem to help them?
    Let me know what you find out.
    Thanks!!
    Will Dellinger

  • Jackie

    STILL can't use my Verizon email !!!!!!! I'm really getting tired of this!

  • PBN

    How is it possible that I can check my sub-account e-mail but not my primary account? Starting to get frustrated!!!

  • Andy

    Drown Verizon's chairman's office mail in letters canceling accounts. He may then divert a few bucks from executive compensation and perks to maintenance and service upgrades. Yeah, and the Pope's a closet Southern Baptist.

    The only thing that will prevent this in the future is to hit them in their pocketbooks. Their tech service was one primo. Now, we get someone in Soth Godwanaland who only speaks Urdu on the line. What a waste.

    A stockholder

  • 4Runner

    I'm in Florida have three email addresses with Verizon. Two of the addresses are unaffected; however the one I use the most has been down since Tuesday the 20th around midnight. Repeated calls to tech support result in prerecorded announcements which update the expected resolution time but this has not been resolved as of 2:30pm. There's no live person at Verizon to speak with. This is unacceptable over two days and I know I have email that is important to me but cannot retrieve it. I am going to change ISP's I am sick of this corporation and their cost-cutting garbage. They act like a monopoly. They have oversubscribed their account base in the Southeast yet refuse to put any capital into higher capacity servers. Like in every economic sector in the U.S., corporations are downgrading service and products and we are rapidly being reduced to third world status. Yet big government and taxes are on the rise. And millions are being enlisted to jump the southern border to become a new voting bloc for the Democrats to keep them in power forever.

  • 4Runner

    I'm in Florida have three email addresses with Verizon. Two of the addresses are unaffected; however the one I use the most has been down since Tuesday the 20th around midnight. Repeated calls to tech support result in prerecorded announcements which update the expected resolution time but this has not been resolved as of 2:30pm. There's no live person at Verizon to speak with. This is unacceptable over two days and I know I have email that is important to me but cannot retrieve it. I am going to change ISP's I am sick of this corporation and their cost-cutting garbage. They act like a monopoly. They have oversubscribed their account base in the Southeast yet refuse to put any capital into higher capacity servers. Like in every economic sector in the U.S., corporations are downgrading service and products and we are rapidly being reduced to third world status. Yet big government and taxes are on the rise. And millions are being enlisted to jump the southern border to become a new voting bloc for the Democrats to keep them in power forever.

  • Dave

    Still out in Providence…

  • Dave

    Still out in Providence…

  • Mary Ball

    Out in DC and Arizona – This is crazy

  • Harvey

    I called and actually talked to someone. She said still out and no time frame for when it will be back. I told her it would be nice if they would put up a recording or even a note on their web site so we would all know what was going on.

  • Harvey

    When you go the the tips site it says to update your email now. They are not going to be using Verizon-yahoo.

    That has nothing to do with outlook does it?

  • M. Faulkner

    North Carolina- I have been without residential e-mail for three weeks. I'm glad I am not in business and need my e-mail. A tec helped once, but as soon as I tried to open my mail it went away and I could not retrieve it.

  • Mike

    My e-mail is still down!!!!! I'm using Yahoo now, but I can only log onto my Verizon account through my Iphone. Argh!!!!

  • Ron Wagner

    I can not access my internet website. Thank You, Ron Wagner

  • Laurie

    I've had problems with e-mail ever since I changed my outgoing server port from 25 to 587.

    I've been on the phone with Verizon nearly 8-hours over the last week, and they still can't get it right.

    I get some of my mail on Outlook Express, some on my Gmail account, and none on my Mac. I had to reset factory setting on my 3g Iphone and re-configure my mail in order to receive mail on my phone.

    This is frustrating. Trying to run a business here.

    WHAT IS THE PROBLEM!!! When will it be fixed!!!

  • chuck

    My wallet that has the money to pay my verizon account …….just went down!!!!!
    Hope to fix this problem…..Someday
    Must be a virus

  • Sherry

    I am getting very tired of this! I'm just about ready to say the heck with Verizon altogether. One thing for sure all this down time and inconvenience to us customers doesn't matter to Verizon when it comes time to pay our bills. We pay for full service ,no matter how many days we are without it !!!!

  • Guest

    Out in Michigan too!

  • tpappas

    have not been able to access email for 2 days due to the login problem…

  • Lightning

    Yes, Verizon is down again! Likely a failure, not doing special good stuff for the consumer! They also never answered me on how to save my e-mail on my PC, not their server?
    Lightning in MD

  • Allen

    I'm in the Dallas/Fort Worth area and I've had login issues since this afternoon. Still a problem and it's 8:40 CDT.

  • Tom

    It's still out here in AA County, Maryland as of 10 p.m. Monday, 6/28/10.

  • Maureen

    Northern NJ here – No e-mail since yesterday.

  • Jon

    I am in Santa Barbara California and I am not able to check email either. This is not Kul!!

  • Debra Church

    I haven't been able to sign on to my verizon email account for days. I'm definately shopping around for other internet/phone options. Any recomendations?

  • Vzmailuser

    Was just told by tech support that the problem should be resolved by 5pm CST.