HTC Hero: 2.1 Update Delay – New Release Date is May

By Posted 16 Apr 2010, 22:52

It is going from bad to worse for HTC Hero owners. After the initial delays of the 2.1 Android update, we told you yesterday that the update was finally due at the end of this month – until Sprint released a fresh statement today that is.

As reported from Phandroid, the carrier sent out an internal memo today, in which they acknowledged that their customers are patiently awaiting the arrival of the update.

However, they informed us that the update for the HTC Hero, as well as the Samsung Moment will now be available early May.

Is it worth asking how Sprint customers feel at the moment? We thought the 2.1 update saga would be finally over this month, but now the pending update will be dragged into the first weeks of May.

Not too good is it?

  • Mad at sprint

    GRRRRRRRRR…..

  • Dan

    Seriously. I rooted and installed a leaked version of 2.1 and am not looking back. When Sprint decides to serve the customer, I'll go back.

    • Spence

      How?

    • Rubi

      Any problems with the leaked version?

  • Octagoncow

    RAWR! I'm getting sick of this waiting game. I don't know what I'm gonna do if they push it back further when May comes around.

  • IanP

    I'll just custom 2.1my phone and then get an HTC Evo in June.

  • Andy

    Is the delay caused by Sprint or HTC though?

  • pabs

    is it defenatly gonna be available,??????

    i wanna buy the hero but i want 2.1 too….so if its not definate il buy the legend

    can someone let me know pls

  • http://none suraj

    this is RIDICULOUS!!!!!!
    been waiting for this update forever now!!!!

    ps dont get the legend… look at HTC DESIRE or HTC INCREDIBLE or wait for the 4G HTC EVO!

    it really makes you hate HTC for this crap their putting you through… HERO NEEDS the 2.1 ASAP!

  • albert

    Take it easy u guys,are making a big deal out of nothing.Do u want a good tested upgrade.It takes time then after a couple of months a new version is going to come out and here we go again….This is the way technology works……be patient…

  • Keith

    Too many issues with the current version Sprint realizes this. I'm seriously thinking of getting another phone, this repeated update is going to be such and such is very frustrating. Sprint states that the issues with the current version will be fixed with 2.1. I'm guessing this issue will be address when the new HTC phone is released in July

  • Guy

    I agree with Albert here in that it takes time…except I really think that HTC have made people more angry by constantly breaking a release date promise.

    We wouldn’t be so annoyed if they had stated (back in November when all the release date rumours seem to have started) that the Hero was going to get its upgrade in June 2010 or something.

    Its the constant build up, only to be let down that is causing the teeth gnashing!

  • Bill

    I'm definitely paying out of my Sprint contract and buying that iphone that I was looking at today. I've had about all of Sprint that I can Stomach.

  • jim uk

    waiting for 2.1 update for hero has got iphone users pleased maybe we sould all have a laugh then ditch htc for iphone.

  • paul

    we HAVE been waiting for 2.1 – for nearly nine months! It's rediculous that a nine month old phone is ALREADY out of date and receiving positively RUBBISH after sales support just because they want to push the newest version of the phone (desire, incredible etc)

  • holly

    called sprint to canel today- sick of the constant delays on 2.1. I was assured that it would be released in early May; if it is not released by May 15, I am cancelling and just going with either iphone or htc incredible on Verizon. Hate to leave Sprint, but seriously, they need to get their act together w/these updates. You can't tell me that if they put enough pressure on HTC, then some things would get done. Attention Sprint: you are losing customers over this- get it taken care of ; people are not wlling to wait anymore, I would not let the May date get delayed again- or you are going to see a mass exodous of customers- just read what people are saying all over the internet. Do they not get it? I will gladly pay the ETF to get out of this mess.

  • Xxx
    • http://www.facebook.com/bs1000 Bradley Schroeder

      the Hero that HTC is referring to in your link is the european Hero, and another website that posted the same article specifically said that if you are an owner of a Sprint HTC Hero then ignore this (talk about delay).

  • Jeremy

    The reason this upsets me is because HTC and Sprint apparently have enough developer time and effort to put into getting the EVO ready, but not enough to support the Hero. Even if I switch to the EVO, will their developers then be tasked with the _next_ smart phone rather than supporting it? There is a hardware difference between the Hero and EVO, sure. But most of the hardware stuff ought to have been figured out for the Hero already. So, if Sense and 2.1 are working harmoniously on EVO, I can't fathom why there's a delay with Hero unless it's merely because Sprint/HTC doesn't care to support the product.

    I hope all concerned here pressure Sprint into offering Hero owners new-user pricing on the EVO to make up for the utter disregard for updating and supporting the Hero. The 1.5 update made things work a bit more smoothly; but, it's still a very slow and choppy UI packed with errors and faults. They pushed it out sooner than they ought to have for time-to-market and ultimately that decision coupled with their current decision to ignore the Hero have placed all of their fans and early-adopters in a rotten position for the EVO release. They used us for word-of-mouth marketing and then left us high and dry as they court the next set of consumers well-before our contract renewal dates.

    It's one thing to lock me in a contract; it's quite another to pass on supporting my product to finish another that I won't have easy access to — at least, not without paying a lot more than another user.

  • Derek

    I've been telling everyone not to buy the Hero in hopes that it will spread word of mouth that people shouldn't get it. I think it is 100% ridiculous that they've been giving everyone who spent a LOT of money on these phones the run around concerning an update that improves a lot of basic phone functioning. It seriously makes me want to switch to ATT and get the iPhone 4G. It wouldn't even bother me if they had said from the start "It'll be out in May" Instead they made a lot of vague statements and gave way to a lot of rumors and fake days that left customers twice as pissed off as before. I can only hope that people who buy the Evo have better luck than we did.

  • Derek

    I've been telling everyone not to buy the Hero in hopes that it will spread word of mouth that people shouldn't get it. I think it is 100% ridiculous that they've been giving everyone who spent a LOT of money on these phones the run around concerning an update that improves a lot of basic phone functioning. It seriously makes me want to switch to ATT and get the iPhone 4G. It wouldn't even bother me if they had said from the start "It'll be out in May" Instead they made a lot of vague statements and gave way to a lot of rumors and fake days that left customers twice as pissed off as before. I can only hope that people who buy the Evo have better luck than we did.

    • Dude

      "makes me want to switch to AT&T and the iPhone 4G"

      Heh heh… two companies that NEVER screw their customers! Go pay $500 for the 4G and then see how it feels when Apple makes it obsolete in 4 months with the 4Gs.

      I think it is great that HTC and Sprint are even releasing an upgrade to the OS on an older phone that is hitting a very good price point right now ($99). And HTC's SenseUI is what is differentiating them from others in the Android market. I couldn't be happier with my choice.

      There is always going to be a better, faster, more featured smartphone in six months. Buy your phone and use it for a year without looking at what could be. With Sprint's Premier program you can upgrade to the latest greatest in a year anyway.

  • joel

    last htc product I ever buy. their support is atrocious. sense is nice but not worth the delays it causes.

  • HTC

    WTF.. FU HTC. After years of crap phones why should anything be different now.
    your phones still feel like a piece of crap when you hold them.

    Why do I bother giving you the benifit of the doubt? The iPhone is a far superior build. HTC take notes what a very well built phone should feel like and quit supplying us with these crappy plastic phones.