These are troubling times for Japanese automaker Toyota, following a spate of recalls. It is no secret that customer complaints have gone unnoticed about faulty brake and gas pedals on a number of vehicles, prompting a recall of more than 8 million. Toyota has now pledged that they will improve and offer a much better customer service.
In order to better the service with customer complaints, BBC News reports that Toyota will rely on outside help from a number of experts across the globe – this decision was made following their recent global safety committee.
These independent experts will take a close look at Toyota’s current quality control measures, and then formulate what changes need to be made. The findings from this first report will be published in June- so we wait to see how long it will take Toyota to make these changes.
In other related news, the Japanese automaker has said that it would be fitting a brake override system into their vehicles on those that were reported by drivers.