RIM (Research In Motion) has not had a good week, as they have suffered an outage twice in just one week on their BlackBerry handsets. This meant that users in the U.S. were unable to access their e-mails. PC World now wonders if BlackBerry users should receive some sort of compensation?
Bloomberg has been looking into the outage and discovered that two recent versions of the BlackBerry Messenger program could be to blame. They also report that RIM recently issued software updates to fix the email problems.
For those users who updated after December 14, they are advised to download to the latest update now, otherwise they will still experience an outage. PC World believes that two outages in one week and just an apology is not enough, they have given RIM a message, “Show your customers the money.”
They do not expect Research In Motion to offer their customers much; even $5 to $10 credit would be enough as a gesture of good will. This is not the first time that RIM had to respond to an outage problem, there was a serious problem back in 2007. To this day, they still do not know fully what went wrong, the troubling thing is, this will not be the last outage.
Do you think you are entitled to some sort of compensation from Research In Motion?