HTC Hero: HTC issue statement on EVDO REV A problem

I have had the phone for less than a week and was not happy about this, I have emailed HTC the following email:
Thank you for your time and I actually do appreciate that you email me back, however, I will be returning the phone back to Sprint. I do not think the phone is worth the retail price of $479.00. I switched from the Palm Pre after having an Iphone and I honestly believe the internet usage and the email on the Pre worked efficiently as well as faster where the Hero lags and the Microsoft Exchange doesn’t work. I had the same exact settings on Microsoft Exchange from the Pre as the Hero and the Hero failed to sync. I was able to see the folders in my inbox, but was unable to open the folders and retrieve any messages. I could send out emails, but could not receive any. Also the camera on the phone is 5MP but the quality looks bad and it’s sluggish. I could not take 1 picture where it was not blurry. And why can you only take a picture with the trackball, you should have the option to take the picture by tapping your finger on the screen. Also, each day, there would be a time frame where I was not receiving any text messages at all. Each time was a different time, but I would have to reboot the entire phone in order to retrieve some texts, but my attempts were slim. The applications on the phone are really cool, except, the phone is incapable of running them efficiently. I have had the phone for less than a week, and the apps continues to freeze, some errors were: unable to run application, others were: unable to connect to network. I thought the phone was 3g? At least the Palm Pre is 4g and the network was always working and worked flawlessly. And what is with the idea of being able to customize the phone? I love this idea, but you limit your users to 7 pages, where the Iphone is capable of doing numerous pages. The Pre definatly beats this phone in that the Pre is capable of running up to 10 programs at once, while the Hero can only run one. And for the phone to lag on only running one program is not exceptional. Overall, I do not believe your developers executed the software nor the phone well enough. You have a GREAT idea and you have numerous applications to make the phone worth the money, but the phone itself takes everything you have and puts disapppointment into consumers eyes. I would think by being HTC and also working with Google, you would have unlimited resources, however, this is not executed. Your phone should be your name and have pride. However, it does not show with in this phone. This phone should have all the technology the Iphone and the Pre has and combine them and make something better! If you want me to buy your phone, don’t give me another Iphone or another Palm Pre, give me something BETTER! Thank You